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TalkTalk Terms 2007
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SuperDannyG
Posts: 7 Forumite
Hi Everyone, I was wondering if you could help.
I'm currently in a dispute with TalkTalk over a cancellation fee from when I left them at the beginning of 2012.
The dispute relates to them saying I was in a rolling 18 month contact with them.
Now I know these were deemed illegal by OFCOM, but that came into effect in December of 2012 for existing customers (the year before for new ones).
What I'm after (and it's probably a long shot) is a copy of the ts and cs from 2007 - this is when I signed up.
The case has gone to court after all these years and was just wondering where I stand. I'm unsure if the debt collector agency has a copy of this original agreement, but would rather be safe than sorry.
I've contacted TalkTalk for a copy of this, but they are dragging their feet with this and the court says I have a couple of weeks to provide any evidence.
So, basically I'm just wondering if anyone in the community has a copy of this for 2007 (or as close to this as possible), as well as any advice?
Cheers.
I'm currently in a dispute with TalkTalk over a cancellation fee from when I left them at the beginning of 2012.
The dispute relates to them saying I was in a rolling 18 month contact with them.
Now I know these were deemed illegal by OFCOM, but that came into effect in December of 2012 for existing customers (the year before for new ones).
What I'm after (and it's probably a long shot) is a copy of the ts and cs from 2007 - this is when I signed up.
The case has gone to court after all these years and was just wondering where I stand. I'm unsure if the debt collector agency has a copy of this original agreement, but would rather be safe than sorry.
I've contacted TalkTalk for a copy of this, but they are dragging their feet with this and the court says I have a couple of weeks to provide any evidence.
So, basically I'm just wondering if anyone in the community has a copy of this for 2007 (or as close to this as possible), as well as any advice?
Cheers.
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Comments
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Telcoms contracts are open-ended but with a minimum term (TT have offered both 1 year and 18m deals in the past). After the minimum term expires, the contract continues until such time as you give notice, so in effect it then becomes a one month rolling contract.
It does not automatically terminate at the end of the minimum term.
It's news to me that Ofcom banned them in 2012, because that's the way that all providers still operate their contracts today?No free lunch, and no free laptop0 -
What ( in this case ) does the OP mean by 'rolling 18month contract'.
Although having never been a TT customer so cannot be 100% sure, that at the end of a minimum 18month term, you are not be deemed to accept another 18 month minimum term , just because you didn't contact TT, I'm reasonably certain that at the end of the 18month minimum term you only need to give a months notice to quit.
I wonder if the problem is the OP thought (incorrectly) that at the end of the 18month minimum term ,if the OP never contacted them to cease service, TT wouldn't continue to bill them , but obviously they would , until they mark the account as delinquent , and start proceedings to recover the unpaid months.0 -
Hi guys, thanks for responding.
Let me better explain.
In 2007 I joined TalkTalk for an 18 month contract. When this expired, I carried on paying them my monthly bill and using the service up to 2012. All normal, no issues.
Then, when I came to leave them in 2012, they said that once my 18 month contract had expired, I had automatically renewed into another 18 month contract (and then another one, and so on).
They say their policy was that if the customer has not told them that they do not want to auto renew within 30 days of the contract finishing, then the customer is automatically signed back up for another 18 month contract.
This was news to me obviously.
Ofcom has ruled these illegal (google, Ofcom auto renewal) but this came into effect about 12 months after I had left.
Now, I don't have a copy of the original agreement (as this was back in 2007), so I was hoping that someone had an agreement from TalkTalk around this time so I could check the small print.
Or any advice?
Cheers.0 -
2007
That must have been right at the start of Talk Talk as before them I was with Tiscali. I can't remember the exact take over date.
But if you haven't negotiated a deal at end of contract then almost certainly you've been paying over the top.0 -
Yeah, my concern is that they are saying that I owe them X amount to leave as I was still in contract; where my argument is that I don't owe them anything as I was no longer in a contract with them.
That's why I was hoping someone might have a copy of their terms from this period. I'm sure this is probably buried in the small print somewhere!0 -
Hi SuperDannyG,
I'm so sorry to read about what's happened, we'd like to make sure this gets sorted. If you drop us a tweet (@TalkTalk) or privately message us here, we'll investigate your complaint.
Thanks,
Becky“Official Company Representative
I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
You were still in a contract with them, but from the end of the 18m minimum term it became a one month rolling contract, not an 18m one. So to leave, all you should have to have done is give one month's notice.
How many months are TT claiming you were still in contract for?No free lunch, and no free laptop0 -
You were still in a contract with them, but from the end of the 18m minimum term it became a one month rolling contract, not an 18m one. So to leave, all you should have to have done is give one month's notice.
How many months are TT claiming you were still in contract for?
Don't think you read the first post all the way through.0 -
Seems a bit weird, an 18 month term renewing to another 18 month term. I do know some broadband providers offered a free speed upgrade and didn't always make it clear it came on the proviso that you renewed for another year / 18 months.0
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Yeah, I thought this was weird as well. They're saying that it was a rolling 18 (or 12, I'll double check) month contract and that it was up to me to contact them within 30 days of the contract expiring, to say that I did not want this to roll into a long term agreement again.
As I did not contact them, then I automatically signed up to another long term agreement.
Being that I have left during this new long term agreement, I therefore have to pay the remaining months of the contract.
I'm pretty sure this is wrong (and certainly illegal now based on what Ofcom have said back in 2011), but just wondered if anyone had any advice?
Cheers.0
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