-
Problem confirming NOW TV gift card
Yesterday I clicked through from the link to the NOW TV fibre deal (£20 pcm + £50 gift card), checked the terms and conditions (which confirmed that existing NOW TV members are eligible if they don't have broadband) and then signed up. At the last stage before applying payment, I logged in with my existing NOW TV details.…
-
What to do about Virgin Media reneging on credit?
I have broadband with Virgin Media, and have a billing issue I can't seem to get sorted with them. Here's the events; * 31st May - VM offer me £50 credit, and reduce my next DD by the same * 1st Jul - VM Charge me £50 less by DD, but only credit £25 * They then charge me £10 late fee, even though it was their choice how…
-
John Lewis Broadband drop out
Has anyone used John Lewis broadband and had constant problem with internet access? I changed to them 3 months ago and have had constant issues with router not working, internet speeds ranging from 2 - 12 then down to 2 again, and continual drop outs. I have spoken to customer service numerous times but I'm getting…
-
Plusnet - New customer issues.
Hello everyone, I was with sky for several years for broadband and phone, never had 1 issue. One day I seen a offer with Plusnet for a much cheaper deal for the same service, plus I could have £50 cashback. Anyway... 4 weeks in and it's been a nightmare, the broadband constantly turns off and then turns on again.and even…
-
Need a new Broadband deal
So right now we're paying about 60 a month for virgin (100/10) and we're living in the falkirk area and the price of internet is pretty high that my mom is uncomfortable with it, and we want to cut that down a considerable amount without wrecking our internet i tend to like to stream my games or maybe some art, and my mum…
-
Will cancelling BT broadband affect discounted BT sim?
I have a BT broadband & line deal which also gives me £5.00 off my monthly BT sim taking it down to £10 per month. With the recently announced price rises giving me the option to end my broadband contract and take up the NOW package I'm wondering if my mobile discount would cease if I cancelled my BT broadband?
-
Money Moral Dilemma: Should I keep quiet about my 'free' broadband?
This week's MoneySaver who wants advice asks... I signed up for Vodafone fibre broadband and then changed my connection date. This seems to have confused its systems - the broadband works, but several months down the line I've realised I've not been charged. Unfortunately the MSE team can't always answer money moral…
-
Openreach FTTP
Hi, I am moving into a new built flat and I'm trying to research broadband deals before we move in. However, I have stumbled across a piece of technology I'm unfamilar with and unsure how to proceed! I have asked some questions to the lettings agent to ask the landlord but my questions still remain unanswered. When I first…
-
Difficulty getting non-fibre broadband
I currently have PlusNet non-fibre broadband, the 12-month deal for which expired on 8 August. I have been looking for alternative providers and MSE's broadband checker said in my postcode I could receive both Sky and NOW's non-fibre broadband services, but when I go to both providers' websites they say I can only receive…
-
Cease and (not)reconnected
Its a long story, but wondering if anyone can help point me in the right direction, as sooo frustrated. Having problems with slow broadband, had engineer out and the conclusion was we needed to be connected to a closer box. We are with TalkTalk, they agreed and scheduled in a date (beginning of July) for a 'cease and…
-
Sky refusing mastercard help.
Good afternoon everyone! I was wandering if someone could help me please... I tried to join sky through the broadband deals in the newsletter a few weeks ago. The offer was ending on 26th July but i couldn't get it to complete online. I emailed broadband genie and they said they were aware of the issues and that the…
-
Switching from Sky to Now TV - question about equipment - router and wifi extender pls
Hi, We are switching from Sky Broadband to Now TV broadband. We understand Sky and Now TV are connected. We've received the new router from Now TV which looks identical to the existing Sky one. Of course it has it's own name, password and PIN on a label. Our question is can we just leave in place the existing Sky router…
-
Fibre-To-The-Property: Is BT my only option ?
I moved into a new build property a few years ago which has Fibre-To-The-Property (FTTP) rather than Fibre-To-The-Cabinet (FTTC) and then slower copper wiring to the property. My broadband is provided by BT and I am paying an extortionate £56.99 a month for Superfast Fibre 2 Unlimited (inc. landline which I never use).…
-
I need some advice about changing from adsl to fibre
My contract have just ended with plusnet for my phone line and broadband so I'm thinking of getting fibre broadband but what do I need to do if I go with another provider. I've contacted plusnet and they said they will upgrade me for free from broadband to fibre but I will have to take a new 18 month contract which I'm not…
-
early termination charges
My contract with Sky for broadband and phone line ends on 4/9. I have switched to TalkTalk today with the expected start date of 29/8. Before the completion of the switch I spoke to the TalkTalk operator online and was told that the only thing I would be billed for by Sky was the remaining days which I owed them (from 29/8…
-
BT number to Sky - different account holders
All, I'm currently the account holder for the BT at my parents house. They've got a reasonable broadband and basic TV package. I've always had the account since I lived there and paid it and other bills as my contribution. Anyway, the old man fancies getting sky for a bit (not being able to watch much cricket) and the new…
-
Plusnet email issues - advice needed
Hi all, I have a legacy email account at Plusnet, left over from a previous ISP that Plusnet took over years ago. It costs me £1.99 a month and I want to continue it because loads of people have that email. Recently it stopped working. I am sure the problem is at the server side and needs Plusnet to fix it. This started on…
-
Plusnet becomes first broadband provider to introduce end-of-contract reminders - MSE News
Plusnet has promised to warn new customers when their contract is coming to an end - and will guarantee not to raise prices mid-contract...Read the full story: 'Plusnet becomes first broadband provider to introduce end-of-contract reminders' Click reply below to discuss. If you haven’t already, join the forum to reply.
-
plusnet wont delete my personal information
hi, i was with plusnet for broadband which ended approx 18 months ago. however i recently signed into there website account and i see all my details are still there. There was no way to delete this account or my details. So i spent ages on the phone to customer support who told me they had no way of deleting my account and…
-
BT increasing price during fixed term
How can BT increase the price of broadband and calls part way through a fixed contract. Surely the point is that the price is fixed?
