We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Plusnet email issues - advice needed
Options
peakoilisnow
Posts: 37 Forumite
Hi all,
I have a legacy email account at Plusnet, left over from a previous ISP that Plusnet took over years ago. It costs me £1.99 a month and I want to continue it because loads of people have that email.
Recently it stopped working. I am sure the problem is at the server side and needs Plusnet to fix it.
This started on 31st July. I've been phoning up their customers services regularly. They said the issue had been escalated to their Network Admin people, (who customer services can only contact by email).
Each time I ring up, the time to address the issue increases: 3/7/10 days/whenever they get to it.
I'm getting quite annoyed. I can't get to anyone who will own the problem, which I think will be simple and easily fixed.
Any ideas, Moneysavers?
I have a legacy email account at Plusnet, left over from a previous ISP that Plusnet took over years ago. It costs me £1.99 a month and I want to continue it because loads of people have that email.
Recently it stopped working. I am sure the problem is at the server side and needs Plusnet to fix it.
This started on 31st July. I've been phoning up their customers services regularly. They said the issue had been escalated to their Network Admin people, (who customer services can only contact by email).
Each time I ring up, the time to address the issue increases: 3/7/10 days/whenever they get to it.
I'm getting quite annoyed. I can't get to anyone who will own the problem, which I think will be simple and easily fixed.
Any ideas, Moneysavers?
0
Comments
-
Time you moved to a non ISP provider .0
-
Official complaint about the service. There's always the telecoms ombudsman.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 350.8K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.8K Work, Benefits & Business
- 598.7K Mortgages, Homes & Bills
- 176.8K Life & Family
- 257.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards