Money Moral Dilemma: Should I keep quiet about my 'free' broadband? 14 August 2018 at 4:18PM edited 30 November -1 at 1:00AM in Broadband & Internet Access 19 replies 13.3K views

MSE_Kelvin

This week's MoneySaver who wants advice asks...

I signed up for Vodafone fibre broadband and then changed my connection date. This seems to have confused its systems - the broadband works, but several months down the line I've realised I've not been charged.

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Marvel1

I'm trying to work out how this related to Marriage, Relationships & Families, when there is a broadband forum.

fibonarchie

Someone will discover the oversight sooner or later and you'll get charged for it. Best not let it build up, I say.

MSE_Kelvin

My mistake @cjdavies - have moved the thread to the Broadband & Internet Access board.

Thanks for the heads up :beer:

kazt2006

I would put the money away each month until they send you a bill. Then when they do, negotiate over the length of time you have to pay the arrears in since it is not your fault. When your minimum term is up, try switching to a better deal with another provider to see if that triggers something. I know with energy companies there is a limit to how far back they can go but do not think this applies to phone and broadband providers!

If you have set up a DD just double check at your bank that this is active - i.e. set up as a payee on internet banking to ensure that they could take the payment if they wanted.

ska_lover

I would keep the money aside, and if it isn't discovered I would not tell them

It's their mistake. I wouldn't own up..Id wait to see if they approached me

JuliusCaesar

You have an obligation to pay for the service they are providing, but are under no obligation to notify them that they are not charging you. Put the money aside each month. When they finally catch up with you, submit a formal complaint about their billing system, and demand compensation in the form of a reduction.

Lorian

It's Vodafone, it won't work much longer anyway

esuhl

MSE_Kelvin wrote: »

This week's MoneySaver who wants advice asks...

I signed up for Vodafone fibre broadband and then changed my connection date. This seems to have confused its systems - the broadband works, but several months down the line I've realised I've not been charged.

Okay. Was there supposed to be a question somewhere?

cooki2222

esuhl wrote: »

Okay. Was there supposed to be a question somewhere?

Money Moral Dilemma: Should I keep quiet about my 'free' broadband?

Pretty much in the title of the thread

Kieren_George

I would be very carful. I'm an independent Mortgage Advisor and one of the biggest barriers I see are defaults from utility & communication providers. If there is one outstanding on your credit file you will be automatically declined by most (if not all) high street lenders. Most clients that find they have these have no idea they were there and when they find out why feel they have been unfairly applied. It's not worth the risk if you ask me.