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Broadband & internet access

Archives for April 2017

Plusnet Fibre Speeds??
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Sky Broadband
In October of last year(2016) I took out a Broadband deal with Sky. It was a brilliant deal which I got after reading the email that I receive from MSE.com. I received the router and got my visit to have everything set up. The 'technician' was from BT as they are used by Sky.it was a Saturday and I had a few problems with…
Problems with over rider services
Can't register for over-rider services, I get as far as giving my title then nothing happens. It is with three of these services so far. I am with Zen for line rental and internet.
BT Broadband Price Changes - Deceiving or my stupidity?
Hi, Signed up last September as a new customer for BT Infinity (which comes with calls by default) and paid for their line rental upfront as you secure a discount by doing this. So I was expecting to pay £15 a month until September 2017. The prices were increased recently and customers, including myself received a…
EE Broadband
Hi, Plusnet has told me of a price hike of £1.00 per month. So using the excuse to go elsewhere as annoyed at their internet speed recently and poor complaints dept. MSE saying EE broadband offering £100 Amazon voucher- this still the case? Went to purchase broadband and upfront 18 months line rental. But makes no mention…
New Customer definition?
Does anyone know what the defniition of a 'new customer' is? If you cancel a provider and someone else at same address with different name applies for a new contract is that a 'new customer'?
Plusnet price rises
It looks as though PlusNet are increasing the price of either broadband or line (who knows nowadays?) from June, together with other 'wonderful' changes,so as i' m such a good customer they are offering me fibre and line for £27.99 (£28.99 from June), but I'm such a good customer that they don't know we can't get fibre and…
Landed with huge BT bill
Hi all, I moved address last year and bt messed me about with the move including extra charges which were meant to be wiped for the hassle. It lead to the point where I cancelled them and went to virgin. My partner signed up to virgin in February and i called BT to cancel. When calling them I was informed that Virgin had…
Poor Virgin Media Service, next step advice please.
Hi All, Over the past 2 1/2 years I have had awful service from VM. Its not really a story to dig into too deeply, we would be here all day but to cut it short... They sold me 100Mb B'Band and provided 4Mb with the promise of a fix coming soon. Some 2 1/2 years later I have no fix, still running on 4MB and am surrounded by…
End of contract talktalk
Hi have been looking at my talktalk account to find out when my broadband contract expires, but it gives no information at all .I got intouch with them by phone and it took the sales person 15 minutes to tell me that my contract had expired nearly 3 months ago . They hadn't informed me by email or post that my contract had…
Happy so far with change
I procrastinated for ages re changing my broadband (BT standard for years). Anyway took the plunge and went with talk talk to fibre unlimited for £27 a month last week. Was so worried but it went smoothly and all ok, speeds good. (37. something , which is good as so much faster) Netflix streaming fine. Hope it lasts , time…
Do you think this is a good deal?
I'm downgrading from bt tv to freeview to save money. I called bt to see if they'd match the plus net deal of £25 ish a month for line rental and fibre broadband. They have offered me line rental, weekend calls and infinity bb for £25.99 a month but it's a two year contract. Someone tell me to stop worrying and sign up! Or…
Talk talk messed up again!!!!!!
I am having to post this from home as at work on Thursday early afternoon internet went down with message on screen `connection refused`, quickly checked bank statement to make sure direct debit had gone through. Rang Talk Talk to be told some software program had picked that I wasn`t being charged for my broadband so…
Advice please
My dad has recently passed away. Going through his paperwork and I have found BT bills etc and they have been charging him over £100 a month! Can anyone give e me some advice on how I can possibly sort this out and try and get some cash back for my mam? Thanks.
Plusnet phone/package issues?
A neighbour is having big problems with Plusnet. Signed up with AllUKCalls package (minus 1571) in February. 1. Got cut off last weekend for 3 days because call charges had exceeded £100 (period 17/3 - 17/4); PN said calls package was changed (we haven't worked out who by) on 17/3 to include NO calls; 2. Neighbour needs…
BT broadband deal February 2017
Hiya signed up for BT broadband on February 28th 2017 as a result of an offer on Money Saving Expert. I was supposed to get a MasterCard of £150 and a £25 John Lewis Voucher but when I went to claim the MasterCard it is showing as £125. Does anyone know how I can find the details of that offer because I cannot locate it on…
Save me from paying 130 to bt!!
Hiya, just shifted from sky to bt. Got my bt smarthub, flashing purple light, no internet. However, phone works fine for calls (it's an openreach double socket) BT are planning to send one if their engineers around and of course I'm a little paranoid he'll find "something wrong" with the socket (I've convinced the problem…
Broadband not available at new house
Hi, I'd like some advice please. I am currently with Utility Warehouse for Broadband and Phone, I'm 6 months into an 18 month contract, currently getting Fibre + internet. I'm moving house in a few weeks, when I spoke to UW and told them I was moving they are unable to provide ANY internet to the proerty. (no company can…
Get out of your Vodafone Broadband contract - HOW TO
Hi all, Thought it best to share my discovery in a new thread to maximise the impact. Recently I found that there's an issue with the Vodafone Connect (or Huawei HHG2500) with concurrent uploads/downloads. If you upload a big file to the internet (say, a video to Youtube), you'll notice that you won't be able to surf the…
Supanet
Hi. Anyone experience of these? My Wife phoned them and arranged to set up a phone and broadband deal. She changed her mind and I called them, she gave permission for me to speak on her behalf. They said to cancel it would cost £35 and she agreed to this. They said they have it on tape. Likely this is legal. I said what if…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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