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Broadband & internet access

Archives for April 2017

Have you switched or would you consider switching to slower Broadband to save money?
My current Broadband & Phone package is BT Infinity 1 (52MB) & Weekend Calls. This costs £23 a month for Broadband and either £44.49 for Monthly Line Rental or you can pay 12 months Line Rental upfront (Line rental saver) costing £205.08 for the year (working out as £17.09 a month) or pay monthly Line Rental saver costing…
How often do you change BB provider?
my 12 months BB with BT is reaching the end and price will go up from £29 to £40; I called them and they're not interesting in keeping the account (they won't budge the price) so option is to go with Sky for £18 a month for 12 months. Is that what folks do every year or so? Switch from one supplier to another?
Do i have to be a hypocrite ..sky in my new flat
Howdy ! I detest murdoch and what he stands for. My choice , my opinion. Sorry to be so blunt :) In my last proprty, i used bt infinity. Got a fairly good deal,at the time but the broadband was poor to say the least . The place im renting at the moment is vodafone for broadband, and freeview. However, outside my new flat…
Sky price increases
Our home broadband was originally with O2 until Sky bought them out. We were paying £5.50 to O2 and that stayed the same when it was transferred to Sky. However at some point last year the price was increased to £15.50 , we were never notified of this price increase and i couldnt check it since it was not being paid from…
Explain how a dongle works please.
So we will be away soon for a while, will not have BB and think a dongle will be good for us. So will it work in all UK, will it work in France and Italy or do I need a separate one. Can we use it on several items, not at the same time? Our home BB is with Sky. So which one is a best buy, main use with a Macbook and iPad.…
Warning - Virgin Media
Hi all, Just wanted to share our absolutely appalling experience with Virgin Media broadband over the last year: x-posted from the Virgin Media Community forum: Our internet went down on the Saturday again 15th of April - It is now the 19th of April, and we still haven't got service restored. The estimated fix time has…
Virgin Media No Response From Resolver. Help!
Hello. 1st time poster but many years reader. I've had problems with Virgin Media for over 6 months. We can have hours of no internet during the day or night and sometimes all night. Have made over 60 calls to them. :mad: Finally someone in faults realised it was not a utilisation issue and something else was happening.…
Issue with BT package
Hi guys, I have a problem which I will explain. I've been with BT for 2 years. The first year we paid our line rental in advance and we were only paying £8 a month for internet. The second year we paid the line rental and the broadband together at about £25 a month. Anyway, on 28th March 2017, I logged into my BT account…
BT infinity connection problems
We've had the service for about 7 months with no real problems until the past 7-10 days where we have noticed the connection dropping off regularly and for long periods of time. Engineer came today to run some tests and advised that we call customer services and request a Home Hub 5 as the Smart Hub we have is causing the…
What time will my old BB be cut off?
Have recently taken up BT's offer for fiber, going from 6m to up to 52, at a lower cost than I'm paying now. It's due to switchover today However, BT has covered themselves in glory (not) by not getting me my new router yet, despite having 3 weeks to do so. Hopefully, it will turn up tomorrow
NB: BT offer expiring 19 April 17 gives only a Home Hub 4
Fed up with problems with my Plusnet Hub One router (same as a BT Home Hub 5, I understand), I have just clicked through MSE to the BT special offer expiring 19 April 17, hoping to get the new BT Smart Hub, but I note that this offer provides only a Home Hub 4. Please be aware that on this cheap deal you are getting an old…
Virgin Media Slow Internet During the Evening
For the last few weeks my Virgin Media Fibre Broadband 70 Mbps drops down to around 5 Mbps during the evening period, after contacting Virgin Media I was informed that there is a fault in the area which will hopefully be fixed in September 2017. Surely Virgin Media should offer some form of price reduction for this…
Talktalk Brilliant outstanding CS
Brilliant outstanding CS by a man who’s name I have forgotten sorry. 17/04/17 @ 13:55 ish he spent tons of time checking and going through everything to find a fault on my BB, that a man said didn’t exist 30 minutes earlier My son was complaining of the wifi dropping and unable to watch a film and be on FB at the same time…
BT- broadband still not sorted after 5 engineers
I was just asking help as what to do next, my case is open with cam3 team with BT, but all they do is keep sending engineers outwho cannot find any faults. Its been about a month and a half now and my speeds are 0.2mbps, when my line can handle 7mbps. The cam 3 team keep resetting my "BRAS profile" which gives me speeds…
Bt price increase problem
Hi, A bit of background - i look after 2 accounts my own and my dads broadband accounts. I phoned BT to let them know i was leaving due to the price increases on both accounts. My account has been sorted but BT are charging my dad a cancellation fee as they say we didn't let them know we were leaving. How can i get around…
short term (uk holiday) wifi options
Not supplied where we are going, so after options for general web access, streaming movies / console gaming etc..
Fibre broadband speeds?
Hi I had a problem with the speed of my normal broadband speed so i spoke to SKY and they said they recommended SKY fibre. I have sky fibre now but my download speeds are 19mbps download 7.55mbps upload 154 ms ping I have checked on google and these speeds seem to be slow for fibre, is there a minimum fibre speed that…
Virgin Use of your Router for Public Wifi Hotspot
I've just recieved a letter from Virgin announcing that my Router will be automatically included as a public Wifi Hotspot on their network unless I opted-out by logging in to my acount. They say it will be a seperate connection inside the hub in my home and that security will not be affected!!!!! Needless to say I'm very…
Seperate Sky Accounts for Lodger
I own my house and have Sky Broadband on a 12 month deal that ends in October, that I will probably move to Plus Net once the 12 months is up to get their current deal, whatever that is. I am looking to rent my spare room and the person looking at it has a Sky TV account where they currently live that they want to keep and…
Problems with BT activation
My new BT Infinity was supposed to activate yesterday, switched from Sky. It was still not working this morning, so I spent two hours dealing with various CS people. Eventually I was told my number had been stuck? but was now on track again. 10.30 I had an email saying it was ready to go... brilliant. Sadly it was still…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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