We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
BT infinity connection problems
Options
adonis10
Posts: 1,810 Forumite
We've had the service for about 7 months with no real problems until the past 7-10 days where we have noticed the connection dropping off regularly and for long periods of time. Engineer came today to run some tests and advised that we call customer services and request a Home Hub 5 as the Smart Hub we have is causing the issues and, consequently, a lack of speed.
My concern is that, whilst we should have a more reliable connection, that it will be slower and coverage will not extend as far as the Smart Hub. I can't understand why it has been fine for so long and now we are experiencing these issues.
Anyone had similar?
My concern is that, whilst we should have a more reliable connection, that it will be slower and coverage will not extend as far as the Smart Hub. I can't understand why it has been fine for so long and now we are experiencing these issues.
Anyone had similar?
0
Comments
-
Similar yes but in my case its HH5 Replaced By HH6/ Smart Hub .0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 350.8K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.8K Work, Benefits & Business
- 598.6K Mortgages, Homes & Bills
- 176.8K Life & Family
- 257.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards