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Talktalk Brilliant outstanding CS

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GT60
GT60 Posts: 2,360 Forumite
Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
in Broadband & internet access
Brilliant outstanding CS by a man who’s name I have forgotten sorry.
17/04/17 @ 13:55 ish he spent tons of time checking and going through everything to find a fault on my BB, that a man said didn’t exist 30 minutes earlier
My son was complaining of the wifi dropping and unable to watch a film and be on FB at the same time or something like that.
Anyway an engineer is coming out next week.
Too think I was going to move over to PlusNet because of the deals they have on mobile data for my two of my sons but I look at the reviews on two different sites and couldn’t find ten good comments out of all the reviews for Plusnet
So a very lucky escape there Phew!!
Thank you once again to the man on the second call
Spending my time reading how to fix PC's,instead of looking at Facebook.
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Comments

  • Coveredinbees!!!!
    Coveredinbees!!!! Posts: 3,952 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Are you sure you didn't dream it?
    Nothing to see here, move along.
  • devizes18193
    devizes18193 Posts: 1,594 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    april fool maybe .
  • GT60
    GT60 Posts: 2,360 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Nope didn't dream.
    Even I slag off TT but they do get it right sometimes and after reading the crap reviews for plusnet I know who's bed I will be sleeping in
    Spending my time reading how to fix PC's,instead of looking at Facebook.
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Well that's the second well done post for TT this year .
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    Part of the Furniture 500 Posts
    I wouldn't go back to TT even if it was free.
  • TalkTalk
    TalkTalk Posts: 1,948 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Hi GT60

    I'm so glad to hear this. I'm glad that he was able to help you with your issues.

    Thanks so much for letting us know. If you need any help after the engineer visit please let us know.

    Vicky
    “Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • mac.d
    mac.d Posts: 1,383 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    So there's a problem with your broadband and after the first CS rep said there was nothing wrong, when you phoned a second time your ISP is sending an engineer out, and that is outstanding CS?

    It's a sad state of affairs if the expectations are so low that 2 calls to get an ISP just to do their actual job is seen as outstanding! But good luck, hope the engineer does fix the issue for you.:D
  • Coveredinbees!!!!
    Coveredinbees!!!! Posts: 3,952 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Hey Vicky, I had one of your engineers out, he said there was a problem on my line and your call center then deigned any such thing. My broadband speed dropped from 1.5 - 1.8M to less than 1M and they said that was OK and wouldn't budge. I don't really care much now as in a couple of weeks I will be on 50M fibre with a different company. Your lot maybe cheap but when something does go wrong they just don't want to know.
    Nothing to see here, move along.
  • TalkTalk
    TalkTalk Posts: 1,948 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Hi Coveredinb...

    We'd really like to have a look into this for you. If you drop us a tweet (@TalkTalk), we'll be able to investigate what's happening here.

    Thanks,
    Becky
    “Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • gardner1
    gardner1 Posts: 3,154 Forumite
    anactuary wrote: »
    I wouldn't go back to TT even if it was free.

    I wouldn't use them if they paid me
This discussion has been closed.
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