Talktalk Brilliant outstanding CS

POPPYOSCAR

gardner1 wrote: »

I wouldn't use them if they paid me

Can I ask why?

I am fed up with BT now charging me £44 per month.

Have to have standard broadband and speed is low usually around 2mb.

POPPYOSCAR

Can I also ask the Talk Talk rep.

i went on live chat on your website.

Had a very long drawn out chat.

Although I already have a tel line with BT you need to send an engineer for a new line and tel. no?

Confused by this.

POPPYOSCAR

mac.d wrote: »

So there's a problem with your broadband and after the first CS rep said there was nothing wrong, when you phoned a second time your ISP is sending an engineer out, and that is outstanding CS?

It's a sad state of affairs if the expectations are so low that 2 calls to get an ISP just to do their actual job is seen as outstanding! But good luck, hope the engineer does fix the issue for you.:D

Who would you recommend?

BT customer service is terrible at times.

TalkTalk

Hi POPPYOSCAR,

Have you tried placing an order online using your existing number? If you need any help please tweet @TalkTalk or register and post on our community so we can look into this for you.

Emma

POPPYOSCAR

TalkTalk_Company_Representative wrote: »

Hi POPPYOSCAR,

Have you tried placing an order online using your existing number? If you need any help please tweet @TalkTalk or register and post on our community so we can look into this for you.

Emma

Yes I have.

It says not available in my area yet.

However when I put just my address in it says an engineer will need to come and put in a new line and give me a new tel number.

I went on live chat and the conversation was very confusing but in the end they said I could get fast broadband with you but would need a new telephone number.