Problems with BT activation

Having_a_bad_day

My new BT Infinity was supposed to activate yesterday, switched from Sky. It was still not working this morning, so I spent two hours dealing with various CS people. Eventually I was told my number had been stuck? but was now on track again.

10.30 I had an email saying it was ready to go... brilliant. Sadly it was still not working, more time on phone with CS. They've raised a fault, but if nothing can be done on their end I have to wait until tuesday for an engineer to come out!

Surely it should be straightforward, everything was working perfectly until yesterday?.

iniltous

You don't say what type of broadband you have with Sky (fibre or ADSL) or if you are porting your number .
If you have Sky fibre, then although it may seem unnecessary , I believe they move you to a new port in the fibre cabinet ( even though Sky and BT use the same equipment in the cab) , so capacity in the fibre cab may be an issue
....if you are on ordinary Sky broadband but moving to FTTC with BT , the problem may be with the migration from Sky LLU to BT WLR , this can happen if you are porting your number from Sky to BT...FWIW most providers wouldn't cut you off, you would just continue with your old provider for a few more days than you expected...if you have lost all service, then presumably you are still connected to Sky but your service has been turned off by the.
Did you use the proper migration process ,by letting BT arrange the cease of the Sky phone/broadband service, or did you contact Sky about the phone and broadband yourself ? If you did advise Sky yourself about the phone/broadband, then unfortunately things can go wrong because the proper migration process wasn't followed

Having_a_bad_day

I had standa rd broadband with sky. The phone seems to have transferred, just no internet, purple flashing light on the hub.

I left everything to BT, so that can't be the problem. I suspect there was a problem finding room in the cabinet. I suppose it might be worth plugging my sky router in to see if it's still working.

Will BT have the cheek to charge me for this week?