Broadband not available at new house

Lady_Gwenfro

Hi, I'd like some advice please.
I am currently with Utility Warehouse for Broadband and Phone, I'm 6 months into an 18 month contract, currently getting Fibre + internet.
I'm moving house in a few weeks, when I spoke to UW and told them I was moving they are unable to provide ANY internet to the proerty. (no company can provide except BT) as it is in a rual area.
UW said that we are breaking the terms and conditions of the 18 month contract therefor have to pay £180 to cancel.
I explained we did not want to cancel but they cannot provide the service we pay for.
They still insist we have to pay a cancellation fee.
Is there anyway we can aviod this charge?
Thank you

giraffe69

I think you will not be able to avoid the charge. you agreed a contract with UW and it is not their fault/problem that you have decided to move.

unforeseen

You contracted with UW to provide at your current premises. UW can't provide at the new address because the only pro IDE LLU and do not have a presence in your new exchange. If it is anything like my rural exchange then nobody has an LLU presence so you are limited to pro users who use a BT line.

This is no different to the posts you see about Virgin Media and moving.

Your new provider can be anybody that uses a BT line not just BT themselves.

macman

As above: dozens of non-LLU providers are available, the obvious one being Plusnet,
UW I think buys it's landline and broadband from the wholesale side of TalkTalk, which is of course LLU.