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Broadband & internet access

Archives for February 2017

Sky so unhelpful
Just called Sky as not happy with price increase for landline/broadband. Currently get free unlimited ADSL broadband and 60% of TV package until August and take anytime calls for £8 monthly as an extra. They are aware that I am due to leave next week but won't budge on price. tried to get a discount on unlimited fibre…
Move to Talk Talk or stay with BT?
Hi, am wondering if anyone can share any words of wisdom? I've only ever been with BT for phone and broadband. I have always been happy with the service and the customer service, but not happy now with the price! I've looked at other deals via Uswitch and have found a 24 month contract with Talk Talk for £25.50 a month,…
Three home broadband
Three have a home broadband option they do not advertise as of yet. 40gb a month for £20,
Need an 'active' BT line to get Sky broadband?
Hi folks, Im shortly renting a property that BT believes has a line to the house, but is deactivated. Im looking to get the Sky £18.99 broadband which includes line rental. Will there be a sting in the tail that I will have to pay to get the BT line up and running again, or is this normally included? Many thanks, Andy
Broadband: how much of a difference can a provider make?
As per the title. I wonder how much of a difference an internet provider can make to the speed and quality of an internet connection. Unless the provider intentionally throttles or cripples your bandwidth, or provides you with a poor, unreliable router, does the quality of the service largely depend on how distant you are…
TalkTalk vs Plusnet ?
In my area I can get 44 MB/s fibre broadband. I am leaving Vodafone because they don't let me use my own router, and theirs is particularly poor, as per my other post: https://forums.moneysavingexpert.com/discussion/5603868 I have narrowed the choice down to Talk talk or Plusnet. I used to be on TalkTalk before joining…
Sky line rental increase?
I'm currently with Sky, taking their 38mb unlimited fibre broadband and line rental when I got a package deal last November ish. Is anyone is the same boat as me and have contacted them to dispute the planned increase on the line rental? If they don't budge, I suppose I can terminate the contract, but what's the best…
How to check if a dongle is unlocked?
Hi I've been given a "three" ZTE MF730M dongle. Is it possible to check whether this is locked to their network? On three's website it says dongles supplied by them during the last few years are already unlocked. Is there a way to determine this (eg from the IMEI number), or is the only way to put in a SIM card from…
Can I claim compensation
My 12 month deal of TV, BB & phone with sky finished (was £28pm and shot up to £50pm) so I phoned them to cancel the TV and ask when the BB & phone was out of contract. The advisor said it is out of contract now. I asked if they could do a deal with it as I could get the phone and BB with Vodafone for £23pm and she said…
ORIGINAL broardband .THERAPY NEEDED.
Decided to switch from sky to original broard band. Payed line rent up front signed up got an email back to say payment accepted, This is the only email sent to me during the whole time. Letter from sky to say switch over date is 22 feb. BB cut of no phone either. 3.5 hours to get through to OBand cut of twice no…
Gigaclear terms include permanent Wayleave
Before signing up for Gigaclear fibre broadband, I suggest that their Broadband Service Terms for Residential Customers is given careful consideration, especially the section that allows them to " place apparatus on your property and permits us to keep it there and maintain it. You should ensure that any future purchaser…
Options for internet access with no bt line ?
I have just cancelled my virgin media package as they out the price up by £9 a month from £31 to £40 Are there any options for me to get broadband - quite high usage due to kids doing online gaming - if I don't have a BT phone line ?
Sky MSE only £12 a month offer - affected by price hikes?
Hi, I signed up for the £12 a month offer a month ago through MSE and I could swear on the offer page it said 'sky has told us new customers for this offer won't be affected by price rises'. Is this just my imagination?
Orange email closing 31May2017
The addresses affected by the closure are: * Orange.net * Orangehome.co.uk * Wanadoo.co.uk * Freeserve.co.uk * Fsbusiness.co.uk * Fslife.co.uk * Fsmail.net * Fsworld.co.uk * Fsnet.co.uk * new.labour.org.uk More info: http://ee.co.uk/help/mobile-and-home-connections/broadband-gallery-mobile-broadband/email/email-closure
Currently with Sky
Hi, for the last 12 months I was paying £27.50/month for Fibre Unltd and Line rental with Sky. I don't use the landline for calls. So, £27.50 seemed reasonable except now the price has gone up to £37.50 because it was a 12 month 'offer' which has now expired. I got through to retentions and the best they could offer was…
ended contract early do i have to return router
like others have switched from sky due to price increase, on the back of my letter it has" for info on how to return sky equipment go to sky dot com returns." done that and can find nothing there that says if i have to return my router if the contract is ended early.after waiting eons to get live chat the box then tells me…
BT broadband increase in April 2017
BT's current tariff for BT Infinity 1 is £42.49. In Aprll this will increase to £44.99. If you contact them now to find out deals on offer, then the price increase is included. Beware though, following my experiences within the last 4 days, I found that what one person offers you may not be the best price. For example -…
BT phone/internet price increase for businesses
Hi, We are a small business and have phone line rental and unlimited infinity broadband with BT on a 12 month contract. I found out that they are raising the cost of their line rental from 1st Mar for businesses here:…
Recommendations for fibre broadband
Ive been with BT for quite a few years (broadband service is really good). We live in an area where the normal broadband speed is terrible and so have to have fibre optic and prefer the unlimited option too. Presently we pay £18.99 line rental and the fibre unlimited broadband is £29, totalling £49.74. I spoke to BT…
BT charging for calls I HAVEN'T made
Hello all, I receive my BT bills via an email prompt to go to myBT. I don't normally bother to view as usually fairly close to the amount taken each month. However, last July was different, there was a call charged at £7.20, supposedly made by me to a 118 number. I can assure everyone I do NOT use 118! My partner and me…

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MSE News

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Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payments this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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