Can I claim compensation

Jamsi

My 12 month deal of TV, BB & phone with sky finished (was £28pm and shot up to £50pm) so I phoned them to cancel the TV and ask when the BB & phone was out of contract. The advisor said it is out of contract now. I asked if they could do a deal with it as I could get the phone and BB with Vodafone for £23pm and she said all she could offer me was tv for £9 and phone and broadband for £37. I said that's not a very good deal at all and is close to what it has just gone up to. The advisor said well that's all you can get. I asked her to cancel the TV and I will look around for a broadband and phone deal.
A few days later another Sky advisor phoned me and said I could have the tv, phone and broadband for £28 so I agreed. When I looked at my account a couple of weeks later is said upcoming bills would be £50. I phoned sky to query this and they said that they couldn't change it because another company had taken over my line (which they haven't). Also they said that I should never have been offered £28 because it was not possible to do that package for that price and I could have it instead for £31.
My phone and broadband went off at midnight on Thursday/Friday (TV is still on) and now I have no phone or broadband all weekend and no idea what is going on or how long before I can get service back.
Would I be entitled to any compensation for all of this messing about and loss of service?
TIA.

JJ_Egan

Usual is about £35 unless you are on a business service .
For three days without internet they may make no offer .

Browntoa

closing as duplicated thread


https://forums.moneysavingexpert.com/discussion/5609287