ended contract early do i have to return router

randm

like others have switched from sky due to price increase, on the back of my letter it has" for info on how to return sky equipment go to sky dot com returns." done that and can find nothing there that says if i have to return my router if the contract is ended early.after waiting eons to get live chat the box then tells me that i have to phone up as i was leaving sky. can not be bothered to wait in queues, so has anyone been asked to return it? thank you.

boatman

If you left because of the March price rise then almost certainly not.

McKneff

I thought that ant equipment that you got from Sky , you had bought it and it belonged to you ?

unforeseen

That is normally correct BUT if it was a router supplied as part of Sky Q then that is only loaned

kwikbreaks

Best bet is to hang on to it and see if they ask. Don't just bin it as ISPs can ask stupid amounts fro non-returned kit.

teddysmum

They may require equipment, that is not Q, back if you leave before the first minimum term is over, (unless there has been a recontract, so not the original minimum term) as the freebie is part of the first 12 month contract.


I recall people commenting on having to send back BT modems, when leaving early.

Chino

From clause 3(c) of "SKY BROADBAND AND SKY TALK Terms and Conditions From December 2016":

"If you take Sky Broadband with any Sky Q subscription package and we supply a Sky Q Wireless Router, this will remain our property at all times (unless ownership transfers to you under Condition 3(e)) - please see `The agreement for the loan of Sky Q boxes and the Sky Q hub’ in your Sky Q contracts booklet for the terms under which Sky loans the Sky Q Wireless Router to you. If you take Sky Broadband with any other Sky TV package or without Sky TV, your Wireless Router (except the software in it) will become your property on delivery."

http://www.sky.com/shop/__PDF/Sky_Broadband_Talk_UK.pdf

zaax

Becareful as you have to phone sky to cancel, even though they say you can do it by chat or email. Keep all chat records and watch your accounts

System

Stick the router in a cupboard in case you're asked for it. Its locked to Sky so no use for any other ISP.

System

Ask them to send you a recycle pack and post it back to them.
Thats what we do with old tech.

brewerdave

ORANGE insisted that I had to return their Livebox router or pay £49 - they would send me a returns bag -still waiting 9 years later:rotfl::rotfl: