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Broadband & internet access

Archives for December 2016

Virgin
Hi, some help advice please, my daughter is moving house to an area where her current provided (Virgin)dont cover the area, with either TV or internet. So having contacted them,,they have advised that she needs to pay the remainder of the contract £240 which 1, i feel is totally unfair as they are unable to provide the…
Where do I go from here?
Hi All I've been having significant issues with Plusnet broadband since last summer. The wifi drops constantly and intermittently. It's virtually impossible to view anything on Netflix without buffering or just complete failure to play. I have their unlimited service! We've had a new router and two engineer visits, the…
BT Cheque Reward (Mid Oct 2016)... BT now refuse to even accept they offered cheques
Hi, I saw ML on Good Morning Britain in Mid October an offer to join BT inifinity and save. Basically you could pay line rental upfront, and get BT inifinity rewards of £125 and a £50 cheque. I signed up for this and received the links to claim the rewards to be clicked after the BT service is active. Which I did. I…
Virgin New contract - can my wife take it out if I've canceled?
As per title, our VM contract ends in 30 days - can my wife take out a contract as a 'new customer'? their BB only at £18 is too good to miss!
BT Struggles: Getting Money Back?
Hello I started a 24-months contract in May this year. BT will finally bring an Engineer over to install the landline and broadband, but I've been paying monthly rates all this time. I'm so disappointed that I just want to cancel the contract. However there is a cancellation fee of over 300 pounds. Please inform me of my…
Left Plusnet for John Lewis, still being billed by Plusnet!
My elderly mother, switched from Plusnet (out of contract) to John Lewis Broadband in one of their new customer deals. You would think that with John Lewis BB being run by plusnet it would be a very simple affair but I don't think I have ever witnessed such an amount of !!!! ups from a more incompetent company. Plusnet are…
My TalkTalk bill is double what it should be?
I moved house at the end of last month and for some reason didn't recieve a TalkTalk bill for that whole period. They only charged me £1.50. But now this month they are charging me what looks like two months bill all at once. Does anyone know who've done this? I now can't afford to pay the full bill on time but I don't…
Leaving TalkTalk - check for refund
Left TalkTalk for the recent Sky with prepaid Mastercard offer. 'Just happened' to check my TalkTalk account to see what my final bill was and there was £10 credit lying on the account because I'd paid for the month and left mid-month. If you'd like TalkTalk to refund you this money please click here Too right I would like…
Switch BT to Sky - no line and internet for 2 weeks
Hi, Need some help. Switching from BT to Sky, activation date was 12th, it switched ok that evening, next day both line and BB were dead. Sky said still waiting for a order completion message from OpenReach, they will need to raise case with OR. Sky said it would take a number of days for message to come through. I rang…
Talk Talk Bandwidth/Superfast Broadband
Talk Talk are crap. Our speed with them is 6mps - nowhere near the "up to" 20 they initially promised. No surprises. One of their sales people cornered me in town and after I explained their service was crap, they said that, if we paid (iirc) £27 extra a month we could get a greater speed because we have access to 'super…
Yahoo! / BT data hack
I'd be grateful for any advice as to whether I need to do anything other than change my BT email account password after last week's news about the Yahoo! data hack? I understand names, BT email addresses, 'phone numbers and email passwords were stolen. We don't do internet banking and we're very cautious about ever putting…
Extending Wireless network options
Hi All, Need some help and advice. I have recently done some work on my house and as part of it I have run cat6 ethernet cables to most rooms. The wifi is from Virgin and is fine but due to its location (under the stairs) its reach isn't great. I want to extend the wireless network to make sure the whole house is covered…
Sky's new telephone/broadband deal.
I thought might be handy for some.:) Sky has today launched the UK’s lowest fibre broadband and line rental offer exclusive for Sky TV customers and a brand new Sky Broadband Tech Team, offering customers superfast broadband speeds and Sky’s industry leading customer support at a great price. Sky Fibre will be available…
Not impressed with Orgin Broadband
I switched to OB from Sky. Never again. I keep loosing wifi and after having the hold for nearly half an hour I do manage to speak to well informed support staff who on over 5 times said they'd get back to me with 24-48 hours. Despite me telling them I was already told numerous times, again no call would be received. I'd…
Sky MSE offer from Sept - £50 bill credit. How does it work?
Hi, I switched to Sky for phone/fibre broadband, putting in my order before Sept 29th on a special MSE deal including £50 discount to be applied as "bill credit". The switch was awful (3 weeks without service while Sky and BT faffed about...) but I've been finally up and running since November. My bills to date are a bit…
Virgin deal £18 month. Can I ask for this as a current customer paying 2x as much?
Hi just seem on the weekly email that virgin are offering fibre without line rental for £18 a month. Perfect for me except Im already with them and paying £32 a month. This includes line rental which I don't need. Really annoyed that when I rang regarding another price increase a couple of months ago that they would not…
1yr broadband: virgin/origin or wait?
I'm trying to find a cheap 1 year broadband deal for my new home at EH11. At this moment the best deals seem to be with Virgin up to 50mb 18.00/month plus installation Origin up to 17mb 17.99/month free installation I think I'm not too fussed about speed as I only get just above 10mb in my old home. Do you think I should…
Is this a mis-sell by Virgin?
Recently changed my package with virgin after speaking to retentions and my options boiled down to the following: * Drop down to 50mb for £34pm * Stay on 100mb for £36pm * Increase to 150mb for £34pm for 6 months then £37 thereafter I chose option 3 (it seemed like a no-brainer). However, after receiving the new contract…
Confused what the actual price of fibre internet would be? Advice..
Hi guys I realised my bill for sky unlimited is around £33 a month! I thought it was about £23 but seems with the added extras it is the first price. By the way everything except the line rental and broadband is a waste of money since I don't even use the phone except for the internet. Look at my latest bill Sky Broadband…
Advice on Terminating a Contract with Italk
I want to terminate a Broadband and Phone contract with iItalk without running the risk of early termination fees. On what basis can this be done ? The situation is: 1. I agreed to a 2 year contract in April this year for "Unlimited Broadband". Unbeknown to me in the very, very small print in the Key Terms there was a…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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