Where do I go from here?

Maureen43

Hi All

I've been having significant issues with Plusnet broadband since last summer. The wifi drops constantly and intermittently. It's virtually impossible to view anything on Netflix without buffering or just complete failure to play.

I have their unlimited service!

We've had a new router and two engineer visits, the most recent being this morning. All the wiring outside my property to the box has been replaced.

Since the engineer this morning we have had about ten minutes of internet! Currently on my router the internet light is out and the broadband light is flashing.

Where do I go from here? They could send another engineer but it is like they are stabbing in the dark and have no real clue what the problem is.

Meanwhile I am paying £20 per month for a lousy service!

[Deleted User]

Maureen43 wrote: »

Hi All

I've been having significant issues with Plusnet broadband since last summer. The wifi drops constantly and intermittently. It's virtually impossible to view anything on Netflix without buffering or just complete failure to play.

I have their unlimited service!

We've had a new router and two engineer visits, the most recent being this morning. All the wiring outside my property to the box has been replaced.

Since the engineer this morning we have had about ten minutes of internet! Currently on my router the internet light is out and the broadband light is flashing.

Where do I go from here? They could send another engineer but it is like they are stabbing in the dark and have no real clue what the problem is.

Meanwhile I am paying £20 per month for a lousy service!

Is it just the WiFi that's not great or do wired connections drop out too?

kwikbreaks

It's going to be more than a WiFi issue as OR appear to have replaced outside cabling. From the lights described I'm guessing it has failed to sync but a check on the router manual should make that clear.

That said there may well be a WiFi issue too as even with no sync the WiFi connection to the router should remain. It's possible the WiFi is being blamed when it isn't the issue.

The only way to get this fixed is probably via the ISP as it does sound like a line problem to me as OR would have picked up an internal wiring problem and billed for the callout not replaced outside wiring.

wongataa

First of all your ISP has no control over and Wi-Fi issues you may have. Wi-Fi reception will vary depending on interference with other networks in your area, the structure of your house, interference from other wireless sources, etc.

You need to have a wired connection to your router to rule out Wi-Fi issues. If you are still having internet problems with a wired connection you need to make sure the router is plugged into the test socket behind the cover on the box where your phone line enters your property. This rules out any problems with your internal wiring. If there are still issues you have to keep pestering your ISP to get things fixed.

Do you have noise on the line when you try and make a phone call with a wired phone plugged into the test socket? If so report a voice fault to your phone service provider. Those faults also affect internet access.