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Broadband & internet access

Archives for June 2014

Non-Expiring PAYG Data SIM for iPad Air
Hi, Apologies if in the wrong section. Just wondering if anyone can point me in the direction of a PAYG SIM that has no expiry on data usage. I would only be making limited use of the plan, namely when travelling on the train, and as such I wouldn't want to be tied to paying for a 30 day contract that would result in…
Intricacies of changing ISP with FTTC shortly to be available
I am with TalkTalk for my phone line and Timico for Broadband. I have contacted another ISP who will be able to provide the phone line as well for £30.50 per month - all in calls included anytime. However they have said that "we would need to place a conversion order to have the line moved back to the BT network. Once the…
Contact email BT Openreach
Does anyone have a working email contact in BT Openreach ? I want to find out why they are replacing my local cabinet, with a non fibre one - when all the other cabinets in my area have been upgraded - it appears rather stupid to replace like with like I have been waiting for a fibre connection for 2 years and have been…
How to claim £50 cashback if the link doesn't work properly?
I would love to get the following "MSE Blagged" deal but it would appear that as I'm already on BT Infinity ( which I really don't need), I can't sign up to plusnet using this deal Plus Net B'band and line rental, equiv £11.31/mth inc £50 cashback (if line rent paid upfront)* I don't use anything that up to 16mb broadband…
Sky debt collectors - not our problem!
Hello all, I'm posting this on behalf of my mum 1, because she isn't tech savvy and 2, I have previously worked for Sky. My parents split in 2010, my dad moved out and divorce proceedings commenced. After a long time the marital home was sold and we moved out early 2014. We have no contact with my dad due to personal…
BT Broadband usage - at my wits end!
Hello - first post and hoping someone can help as BT can't or won't. The problem in a nutshell - I normally use less than 1GB a month. The last week has shown 21GB, first highlighted last Saturday when I received a text telling me I had reached my monthly 10GB allowance! I've copied the detail below as I think I have done…
Best mobile broadband sim for use in France
Hi All, In the UK i have a Three mobile broadband contract giving 15gb of data, and I'm very happy with it. But I plan on going to France, Belgium, and Germany later this month. The majority of my travels will be in France. Is there a good value PAYGO mobile broadband sim? Cheers
BT Internet Sat 28/06 - Nationwide Outage
BT servers have been down since 7am meaning very limited access to some sites only :( Tens of Thousands of reports from all over the UK ! EDIT : FIXED at 1128 :)
Any Virgin users compared existing deal with Big Kahuna?
There is heavy advertising at present for the Virgin Big Kahuna package. We got a flyer in the post which says cost is £59.50 month plus £15.99 line rental. When you go to their website it claims existing users get first dibs at the new offer. Then when I log into our VM account, it says we are currently paying £76.80…
Bouncing SKY off against Virgin
I have been with Sky some years, but recently seeing the bill increase as negotiated deals have slowly disappeared made me re-evaluate costs against content. My bill for SKY inclusive of all content including sport, but no movies and 40 meg F.O.B.B unlimited calls and line rental. The monthly amount was due to be £106 as…
Broadband speed
What's your broadband speed? (NO FIBRE OPTIC, standard broadband, and how much do you pay?) I am with SKY broadband, get 1.5mb on average, it's unreal how slow my broadband is, i have never in life experienced fast broadband, i find over 7mb super fast. Its also due to where i live, the internet connection is particularly…
Switch from fibre broadband to fibre broadband?
I'm investigating moving from my current fibre supplier (Sky) at the end of the 12 month contract. Does anyone have any information on this and how long the service will be down for? :)
Stuck!
I recently changed landline companies to orange home and there was an incentive to get £100 cashback with this website, does anyone know how I can chase this? It was about six weeks ago I think. Thanks
Between a rock and a hard place with Plusnet
Hi there, I've just had a chat with my internet and phone provider (plusnet). 4 months ago I signed up to a 12-month renewal of my at-the-time rolling contract, and got a really good deal - £130 up front for line rental, £2.50 a month for unlimited broadband. Now I'm kicking myself, because we're buying a place and moving…
Phoning to cancel worked a treat
I've been following links from MSE to research cheapest unlimited deals recently. We have been with John Lewis Broadband for the last 11 months, we had a 6 month free deal with them so made it good value and their line rental is only £13.50 pm; we needed to go onto unlimited though as 20Gb not enough. Phoned them to cancel…
Utitily Warehouse charge for ending broadband - can they do this?
I've been with Utility Warehouse for nearly 2 years now. I have 5 services with them. Things have gone well and I've been happy with what I have. however, I recently saw the EE broadband deal and worked out that I would be saving £130 a year by changing - so I took the deal. Both companies have advised my of the switchover…
Contact Info for TalkTalk's CEO's Team?
TalkTalk are being absolute morons (what's new) and they are refusing to refer a complaint to the CEO's team because they know they've messed up. TalkTalk only list a postal address on their website, does anyone have an email address or phone number for TalkTalk's CEO team? Thanks. P.S: Stay away from TalkTalk - they are…
Stuck in internet contract - anything I can do
Hello I have a contract with BT for 18 months but unfortunately split with my BF and we are going our separate ways back to parent homes. This leaves me paying for the internet which we only just renewed, on a place neither of us live. Is this allowed? I have spoken to BT and they say there is nothing they can do, unless I…
Sky Broadband Draconian Controls
I have just wasted hours of my time dealing with Sky only to have to cancel my new broadband contract at the last minute because they refused to provide me with the broadband username and password so I could use my own router. Not even BT has a problem in providing this information. EE are also happy to supply. Anyone…
TalkTalk - Letting my account proceed to a Debt Collection Agency?
I have had TalkTalk "Plus TV, Broadband and Phone" and the line rental now since October 2013 so I estimate there to be about ten months left on my contract. I moved house In March of this year and am unable to move the service to this address. I have left everything as it is for the time being as If I cancel TalkTalk will…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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