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Intricacies of changing ISP with FTTC shortly to be available

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I am with TalkTalk for my phone line and Timico for Broadband. I have contacted another ISP who will be able to provide the phone line as well for £30.50 per month - all in calls included anytime.
However they have said that "we would need to place a conversion order to have the line moved back to the BT network. Once the line moves over to BT's network, this will cease your broadband service and will need to be reactivated. The cost to reactivate broadband on the line is £40 +VAT and the cost of the line conversion back to the BT network is £40 +VAT".
Can someone explain this and is there a way to avoid the £80 charge.
There are plans locally for FTTC to be rolled out very soon, if I decide to take this service is there anything to bear in mind.
This is not as simple as I thought as there seem to be some consumer traps around.

Comments

  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
    Many if not all TalkTalk lines are what is called "Fully Unbundled". I wasn't aware that you could get ADSL from anyone other than TalkTalk themselves over them but obviously you can. Whoever you've been speaking to is clearly a BT reseller which means they can only offer their phone service and probably broadband too over BT lines. They want to charge to get the line transferred. The way to avoid that is to pick somebody who will do it free - I think most will but in exchange for a longer contract or sometimes with mandatory extra services.

    £30.50 doesn't look all that good to me for anytime calls + ADSL + line. I'm prettty much certain that Plusnet for one would be cheaper than that. Come to that TalkTalk themselve probably would be.

    If you want FTTC then IMO you'd do better waiting before making any move.
  • zinga5
    zinga5 Posts: 21 Forumite
    Thanks for the comments. I had to suffer BT too long and escaped from them to TalkTalk but then their Broadband service became so dismal I went to Newnet and got 40% faster speeds and 95% better service. When you are living alone in countryside you do need some guarantee of service and TalkTalk have not provided it but I think it is Openreach/BT's lack of engineers that is behind it. Same as all other services; people start shifting goal posts.
    The thing that puts me off Plusnet is that BT own it! Who provides the shortest contracts? The ISP/line provider I quoted above has a I month contract.
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