We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Broadband & internet access

Archives for September 2013

BT overcharging
I have got BT broadband, initially it was a good price and worked well. Then I noticed the bill had gone up to £41 and thought this was an awful lot to be paying so I phoned them up and they said it was part of the deal that my bill would go up after a few months and that I signed the deal so nothing I could do, if I did…
Changing broadband advice please - complicated story!
Hi everyone, I have a tricky problem and i'd value some advice :-) I'll start at the beginning.... When my boyfriend moved in 3 years ago, i had one phoneline and was with sky for broadband and phone. He was still half way through a contract with bt for his own phone and broadband, and was facing penalty exit charges. So…
Tesco phone billing unsafe Logging my bank info please read as u wont belive it
Tesco is the worst Isp/phone company calling me at 23.30pm to tell me my fault is fixed waking the hole family up and to do i find out that when they log telephone calls eg the phone number they also store the numbers u enter on telephone banking showing my telephone pin numbers and account numbers which i was told this is…
what is the best deal for broadband at the moment
Hi so I'm with virgin paying just over 40 pound a month for Phone which I don't use at all, TV which I use free view channels anyway, and broadband. I use broadband to download a film every now and then and just general youtube cartoons stream for my son and web browsing. so I was thinking: getting decent HD freeview (what…
I found my email address listed on a website selling email addresses!!!
I didn't know where to post this and I know it's not money saving in the strictest sense, but it is if you're details are being passed around to unscrupulous companies trying con you out of money and/or cold call you (costs you if you miss a call and ring them back). Anyway I did a search on my email address as I was…
O2 to Sky
Like many, really fed up of being forced to find another provider that suits your requirements for BB and line rental. Many stress free happy years with O2. Received an e mail to advise our e mails with O2 will cease as of 1st Nov 2013 - so better get something sorted. Rang Christina - O2/SKy ( I never know which one I am…
Anyone recently moved from O2 b/b to BT Fibre?
I was talking to BT earlier and they said I would have to transfer to BT broadband and then upgrade to fibre once transferred. The person I was talking to did not know much about this and was told by someone in the background. Is it necessary to transfer broadband first then upgrade? She did say the transfer would be free…
Can't get decent BB without a phone line it seems!
I am currently using Virgin BB 30meg Fiber optic which is great as you don't need a phone line. However I am having to move shortly to an area with no Virgin cable, so I have been calling BT/Sky etc who all say you need to rent a phone line, but I don't want or need a line! what are my options regarding getting a decent…
Sky - Save £2.50 a month for a year
Does anyone know if Sky is "up to something" with this deal. We have received the offer by email and have been with Sky for over 4 years - just Skybroadband, Skytalk and the TV but no package and BT line rental. Message from Sky "We'd like to thank you for being a Sky Broadband customer by offering you £2.50 off your Sky…
T-mobile mobile broadband question
A small question. With t-mobile pay as you go broadband, is it really unlimited with the £15 top up? I know they throttle after the 1GB limit.
BT Increase Line Rental Prices Etc from 4/1/2014
See this thread https://forums.moneysavingexpert.com/discussion/4777477
Rural fibre broadband rollout
I'm hoping someone here can point me in the right direction. I live in a picturesque village on Dartmoor, and it has been announced that we will be getting fibre to the cabinet broadband by December. Most of the cabling has already been laid for this, so it is clearly happening soon. We live in a 500 year old grade 2…
RESOLVED Poor service from BT- best way to complain?
I received poor service when BT set up my broadband service after a house move. It finally worked over a week late, after many calls to their helpline, and waiting in TWO mornings for engineers. The fault turned out to be a tiny oversight on their part. What is the best way to complain, as I want compensation for this…
Moving from bt but mac code is invalid ???
Hi everyone, Just gone thought a total nightmare with BT ... took money from my bank account in 'error' and direct debit taken a week early this breaching direct debit guarantee. Bank sorted that bit out through indemnity. Also I was mis sold the BT package. I wrote to chairmans office and was phoned a few hours later.…
Sky
After a fruitless conversation with foreign BT call centre, I finally decided to leave and take up the Sky offer to O2 broadband customers. Unable to find an alternative to the 044 number, I decided to join an online 'chat' and ask if there was a means of contact which avoids this....only to find that the online 'chat' was…
Talk Talk SimplyBroadband
Talk Talk have launched a new SimplyBroadband package, I think this makes them the cheapest out there... £2.50 Broadband £9.50 Line Rental (£114 paid upfront) Total monthly cost for broadband/line rental = £12 Not much good if you actually make calls on the line though. For some reason it's listed as £13 per month here:…
which broadband should i use?
Hi, My daughter has just started secondary and now has an ipad4. I have not had broadband or home phone for over 18 months. Just pay £2 now and again on a dongle. I now have to find a new broadband package and am lost in the broadband jungle. Any ideas please?
Newbie to moving phone/BB Package help
Hi All, I have just ordered the TalkTalk phone/unlimited BB deal online for £7ish per month as per Martin's weekly newsletter. As this is the first ever time I have swapped phone / BB I could do with your advice with regards to what happens etc... My phone line is currently with BT, I had paid upfront LRS which expires on…
BT - the good and the bad
I've just swapped to BT from plusnet. Plusnet want to put up my rental by £2.50 unless I moved my phone to them too. A bit tricky since I had just renewed BT line saver for another year. So I ditched plusnet for BT which was also cheaper as well as giving me 6 month's free and a sainsbury's voucher. Bit of no brainer in…
Any tips for a cheap PAYG broadband access, for 2 days?
Hi all, I'm back in the country for a couple of days (normally live abroad) but my old home Broadband has died on me. I was thinking of getting myself a data sim and putting it in my iPhone, and tethering it to laptop, but the cheapest I've found it is £10 for 2GBs... Is that the best I can expect? It seems awfully steep!…

★ ★ ★ Meet your Ambassadors

Confirm your email address to Create Threads and Reply

MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

View All

Broadband & internet access

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free

Broadband & internet access

Discussion List

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free