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BT - What can I do - Atrocious customer service
My Broadband was lost on 27th October and I called BT the following morning on 08001114567, a call centre on the Sub-continent. I was assured (the words “100% promise” being used frequently) that it would be rectified that morning and they would call me back to check between 1200 and 1300. NEITHER happened. No fix and I…
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Cheapest way to get just broadband
I am currently a Virgin Media customer. Getting tired of paying £35 per month for phone, TV and broadband when all I want is broadband. The only fussy requirement I have is that I need unlimited downloads as I download quite a lot of data. I asked VM much it would be for just broadband and they have quoted £22. It still…
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New BT Yahoo Mail Software
Please help, I am a severely sight impaired computer user and a bt customer. Last week I clicked on a link to upgrade to the new version of bt yahoo mail. I thought that i would be able to roll back to a previous version if I was unable to use it. The rollback option has been featured in all previous versions. Sadly I soon…
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BT Retentions
Do BT still offer retentions these days. I am coming to end of a 12 month contract that I was offered last year I am currently Option 3 broadband and unlimited calls £20 a month plus line rental but due to go back to the normall rate of £28 plus LR Anyone got a good deal from them recently ?
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£18 a month???
I am with Metronet/Plusnet, their 'Metronet PAYGo Option 3' giving me 10GB a month for £18. I am a bit stuck at the moment, becasue I have a friend who says I am being ripped off, I can get as good for cheaper; but another who says that and a static IP is cheap. I work from home and reliability is paramount. To be honest…
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Paying twice for line rental.
Hi, I have a business phone line with bt which I pay £59.97 per quarter for, I also have bt business broadband on the same line which cost me £60 per quarter line rental, should I be paying twice for the same line?
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PlusNet - still waiting for broadband after 4 weeks!
When I signed up for Plusnet after reading Martin's weekly e-mail, I was told we would have broadband within 7 working days. Four weeks later we are still waiting, although Plusnet have taken the 1st month's payment!! We received a text & e-mail saying our service would be activated on 22nd Oct, & to wait for another text…
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Broadband rubbish, Getting slower.. O2
Uptime: 10 days, 18:32:27 DSL Type: G.992.5 annex A Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,044 / 5,105 Bandwidth (Up/Down) [kbps/kbps]: 1,044 / 3,837 Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00 Output Power (Up/Down) [dBm]: 12.0 / 18.5 Line Attenuation (Up/Down) [dB]: 32.0 / 53.5 SN Margin (Up/Down) [dB]: 6.5…
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Tesco Broadband
I am looking to change my ISP and see that Tesco are offering a £4 discount for 12 months. Our exchange is ancient so we can't get most of the good deals on offer. I would like to know if anyone is happy with Tesco (or not!) Thanks
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Windows scam beware
HI JUST RECIEVED A PHONE CALL REGARDING MY COMPUTER FROM SOMEONE CLAIMING TO BE FROM MICROSOFT , SAYING I HAD CORRUPT FILES ON MY COMPUTER , HE GETS YOU TO GO TO START THEN RUN THEN TYPE IN TREE AND YOU SEE WARNING S ON YOUR COMPUTER , THEN HE GETS YOU TO GO TO A SITE CALLED AMMYY AND DOWNLOAD THEIR SOFTWARE AFTER THAT YES…
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Orange Broadband Ripping me off?!
Hi, I have recently (and apparently foolishly) signed up to Orange broadband. Their communication since I signed up has been non-existent bar a text to tell me an engineer was visiting last Saturday as he needed to swap over or activate the line at the green box. So last Saturday a friendly bt engineer comes, plugs in his…
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Bt cancellations
:jI feel I must write to you in the hope that you can offer advice regarding protracted problems I am having with BT broadband and their customer services depts. Bt broadband was connected to our property on 18.10.2011 on the day I contacted them to cancel it as we discovered it was not suitable for us (it was originally…
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Virgin broadband internet main fault failure, po1,p04,p09?!!
Hi, I pay for Virgin Broadband size L and the internet connection is OFF. Sometimes it works maybe for a day if i'm lucky! Spoke to virgin and they Eventually Confirmed it is a Main Supply fault and they cannot fix this until the end of November. In the mean time I cannot access important emails, paypal, ebay or any other…
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Moving House -o2 Legacy Braodband
Is this possible to take my o2 standard legacy package to my new property? What is the best way of going about this as I definately DONT want to go on the new packages they have. Have been with o2 since they started doing home broadband.
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Moving home - need advice please!
Hi, We're moving house in about 4 weeks from now - we currently have telephone and broadband via cable from Virgin Media, but the house we're moving to is in a non-cabled area, so we cannot take the same services with us. The address when searched says our speed will be between 2-8mb but the current owners says they…
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Switching from O2 to Sky or Orange
Hi, Just a quick question for you experts on here, I have just moved here so wasn't too sure of the different providers/ISPs in the UK so would appreciate some help. Basically I signed up with O2 however am not really getting the speeds I am desiring (around 2.8-3.8 M/Bits) I am still in my grace period for a couple more…
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talktalk to orange
Hi all, Advice needed please - I'm currently with Talktalk on the essentials package but paying around £30/month due to any time call boost and download boost. I rung to try and cancel and haggled it down to £15 ish for basic essentials package (without anytime calls, just 40mb and £5 credit/month for 12 months). I am…
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Talk Talk - Value Line Rental - have you managed to enrol for it?
Ever since Talk Talk announced the new 'Value line Rental' for existing customers I've tried about 30+ times to enrol for it.... unsuccessfully ! It's an upfront payment for 12 months line rental at a reduced price.... I'd love to hear if anyone else has managed to complete the transaction on-line (cause thats the only way…
