Best basic line rental +unlimited broadband deal

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  • Stonker
    Stonker Posts: 535 Forumite
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    Don't know mate, tbh, I don't care either, I won't be taking one
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
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    Stonker wrote: »
    My line went faulty 13 months ago. They provided a temporary repair (eventually) that is left in a vulnerable state and consequently keeps failing. That of course is actually down to Openreach. Where they fall down is that they just accept what open reach tell them, don't take ownership of anything, push you from pillar to post and generally don't take my complaints serious. What makes it worse is that I have nearly 40 years experience working in Telco and Media companies so firstly know when I'm being bull$4!tt3d to and secondly know what a bad customer experience they are putting me through.

    Email the CEO - That always works for me !!
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
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    darren72 wrote: »
    Ah! - When did TT change to 18 month contracts ? - Mine have always been 12 months.

    18 months ago...
  • Stonker
    Stonker Posts: 535 Forumite
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    50Twuncle wrote: »
    Email the CEO - That always works for me !!



    I've been emailing the CEO office for 12 months!


    Here is a picture of my line that they have been trying to repair for 13 months:


    10917832_1522290174702690_3423944238242582652_n.jpg?oh=238cbd6321738a080053fe7bc2652a27&oe=553916DC
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
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    edited 8 January 2015 at 8:51PM
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    Stonker wrote: »
    I've been emailing the CEO office for 12 months!


    Here is a picture of my line that they have been trying to repair for

    Not the CEO office - the CEO (Dido Harding)
  • Stonker
    Stonker Posts: 535 Forumite
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    edited 8 January 2015 at 9:16PM
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    Is that her name? Do you know her email address?
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
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    Stonker wrote: »
    Is that her name? Do you know her email address?

    dido.harding@talktalkplc.com
  • Stonker
    Stonker Posts: 535 Forumite
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    OK thanks. I'll drop her a line. I did that with BMW and all I gor back was a letter from the same person that I had been talking to
  • Stonker
    Stonker Posts: 535 Forumite
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    OK, I've sent an email off. I tried to make it constructive. I did point out that I have 40 years experience in the industry and have worked for many of the big players. Hopefully they will realise that I know what I'm talking about.
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
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    Stonker wrote: »
    OK, I've sent an email off. I tried to make it constructive. I did point out that I have 40 years experience in the industry and have worked for many of the big players. Hopefully they will realise that I know what I'm talking about.

    Any response yet ?
    She normally replies pretty quickly and passes it on to one of her slaves !!
    At least she will then be aware of the problem...
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