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Is this retail outlet within its rights?
This is a weird one. Purchased a shirt at Fraser at Rushden Lakes today, clearly priced at £70. A minute after paying at checkout I clocked the receipt at £80. Queried this with the sales assistant, who checked and confirmed £80. I decided against purchase and asked for a refund. Declined. Instead, Fraser was prepared to…
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Booking.com
We booked an apartment with booking.com for a place to stay when visiting family in Southampton. We are a family of 5 with 3 young children. After a 6 hour journey we arrived at what you would call an unclean, mouldy and not fit for purpose apartment. It stank of stale smoke but was advertised as smoke free. We were unable…
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Ninja food processors, known fault
Hi all, I hope this is the right place for advice. I bought a Ninja food processor in January 22. Light use, probably once or twice a month max. February 23 comes and the nylon/plastic wheels on the bowl have worn out. I contacted Ninja in Feb by email but recieved a reply saying to call them, to which I didn't due to one…
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Lifetime Gym Membership
I bought a lifetime membership to a local gym back in 2014, all the promotion material and the contract I signed clearly state 'lifetime' membership - actually written in the membership type field by the owner! They are now saying that it was actually only a 10 year membership, they have not notified anybody of this change…
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Enterprise Car Rental - Charging more than agreed onto CC
Hi all, I have a long and painful story where we hired a car from Enterprise in Nice (France) using a company code which gave us a discounted rate. On collection, the local team weren't happy about the rate and wanted to charge us full price. We held firm. Eventually we signed the contract with the discounted price and…
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Poor service
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Restricting the right to return faulty goods?
Bought some books online from a high street bookstore. 2 of the books arrived damaged. Have been told by the shop I must send photos before I can post them back. I have told them I do not own a camera. They say I can not return them then as it is store policy that photos must be sent first. Is this legal? I thought I had…
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Bought mobile based on MSE’s phone finder on basis I’d get £100 Currys voucher [Merged]
I bought a Google Pixel 7 in November based on MSE’s phone finder tool which said that I would receive a £100 voucher within 30 days of the 29th of November. I and many others, documented at ID mobile’s forum, have still not received our vouchers and I wanted to know if we have any recourse or if MSE Know anything about…
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E-voucher offered in, error
I was offered a £100 e-Voucher by John Lewis via a sales confirmation email with a purchase of a TV, but they now say it was offered in error and won't honour it as the TV purchase did not warrant the e-voucher. Where do I stand on this, do they have to honour it
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Excess mileage
Hi all I have recently returned the Volvo that I had under a lease. It's been over a month, and I, unfortunately, forgot to cancel my dd, which meant that they took a payment that they shouldn't when I rang them, they informed me I was over my excess mileage and that they would keep the extra payment I disputed this and…
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Section 75
We recently purchased a car and I paid the deposit on a Santander credit card. The car went in for a service and needed some repairs which came to a cost of £1290. The garage we purchased the car from said they will only pay £1000 back as their warranty only pays that as the maximum on any warranty claim. So I decided to…
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new glazed window
I have recently had all new windows and doors from a local company. The main large picture window, in my opinion has a poor piece of glass, it is quite distorted when looking through and when you move your head to look at the view its like you have had a drink. I would say about 3 thirds of the glass is afftected. I asked…
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Warwick Castle Annual Pass - refund request decline
Hi, I bought a Gold Annual Pass from Warwick Castle. I did not make use of the Gold Pass and requested a refund the same day. However, Warwick Castle has DECLINED my request for a refund because the passes are "non-refundable": "When the purchase was made, you would have agreed to our terms and conditions. It states in the…
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Plumber not replied for 7 weeks now wants payment.
Need some advice. I have had a loft conversion complete with bathroom. The builder got a plumber in to first and second fix the bathroom and I have paid for the first fix. All invoices and communication have been directly to the plumber. Since the work was done in the loft bathroom I have had issues with the shower waste…
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Having to continue paying for Chrysalis Course
Hi, I joined Chrysalis courses last year on their 3 year diploma in psychotherapy (lured in as the cheapest option rather than just doing each year as a stand alone course!) I made sure at the time of interview that classes were run as face to face, not online as I’ve got a disabled child at home and unable to commit to…
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Chasing a company for an unpaid debt
Hi, I'm just after some advice about next steps in a consumer rights situation. A small company sold a multi-year maintenance plan for renewable energy generation system to my elderly parents. They have really failed to deliver the contract so after >1.5 years of frustration we have asked for a refund. They played…
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Evri and a 'half delivered' package
Back in March I ordered from an online sports merchant named Fanatics who dispatched the item with no issue. A few days later I receive an email to say the item was successfully delivered by Evri, however, when I arrived home from work there was no package. On checking the proof of delivery it shows a photo of the package…
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Credit card chargeback refund (Garage air con regas)
Hello, Last month I took my car which is a 2016 reg to a local "air con specialist" garage because during warm weather my air con was blowing warm rather than cool air. I booked my appointment via their website and specifically asked them to check the problem before just opting for a regas like most high street repairers…
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Can I claim back import duty costs and Fedex charges after partial return
Hi, Similar questions have been discussed here but I couldn't quite find the answer to my exact question. I have made a purchase recently from a retailer from the EU (Germany) and as my order was above 135 GBP it has incurred customs duty fees (as expected). The shipping handler (Fedex) is also charging me a 9.25 GBP…
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Retailer claiming not to have received return
Hi, can anyone advise me what I should do next please? I purchased a pair of shoes and a bag on Thursday 11th May online from Ruby Shoo. Received the items on Saturday 13th of May, tried on as soon as received and couldn't get the right foot on, so requested a return for the shoes only via the Ruby Shoo returns option on…