new glazed window

cockerpoo1

I have recently had all new windows and doors from a local company.
The main large picture window, in my opinion has a poor piece of glass, it is quite distorted when looking through and when you move your head to look at the view its like you have had a drink. I would say about 3 thirds of the glass is afftected.
I asked them back within a day to discuss and they don't want to know, he isn't happy as I wouldn't pay the balance but did four days later.
Where do I stand as he wont give me the name of his window supplier so I can ask for their opinion and says there are certain defects we have to accept which I understand but I think this needs a second opinion. 
Rest of the job was ok, they did break a clock and tried to hide it and the sealing was pretty bad but his response to those queries was "I've seen worse"

We have had email conversations but we are getting no where

Aylesbury_Duck

It's a shame you've paid in full because you've lost one bit of leverage.

You have no right to the contact details of the supplier, so don't bother pursuing that.

Faced with intransigence, I'd let him know that you'll ask another local window company for their written assessment, and if that suggests the unit is faulty/of poor quality, then you expect him to replace it and cover the cost of that inspection.  If he still won't budge, you could use that report in a small claims action, claiming the cost of replacing the unit plus the report.

pinkshoes

If they're refusing to play ball, you need to get your own independent person to come and take a look at it, and put it in writing that the work is not up to standard. You might need to pay for this (and claim it back from local company if the report shows they are at fault).

There are standards and permitted defects with glass. I think it's something along the lines of defects need to be visible when standing a distance of 3 metres away. If you google it you will find the standards somewhere.

If your independent person is happy to state in writing it is not acceptable, then you go back to the local company and ask in writing for them to correct it.

If they refuse, then you get someone else to fix it and take them to court for a refund of the amount it cost you to put it right. 

tightauldgit

It probably wasn't a good idea to pay the balance when you were still unhappy with the work but that ship has sailed. 

I think all you can do is write to him again and make it clear that you are not happy with the window and don't believe the job was done to a satisfactory standard and you want it done properly. 

If they don't agree then you should probably get another contractor to look at the work and provide a quote to fix it. You can then try to recover what you spend to fix it from the original contractor via court. 

cockerpoo1

There terms say you have to pay in full before they basically take complaints seriously.
I will see if there are any independent surveyors or another contractor who will have a look.
Its so disappointing not just the view but the way he is totally denying everything.
Thank you for the advice

Alderbank

pinkshoes said:

If they're refusing to play ball, you need to get your own independent person to come and take a look at it, and put it in writing that the work is not up to standard. You might need to pay for this (and claim it back from local company if the report shows they are at fault).

There are standards and permitted defects with glass. I think it's something along the lines of defects need to be visible when standing a distance of 3 metres away. If you google it you will find the standards somewhere.

If your independent person is happy to state in writing it is not acceptable, then you go back to the local company and ask in writing for them to correct it.

If they refuse, then you get someone else to fix it and take them to court for a refund of the amount it cost you to put it right. 

Here is the 'National Federation of Glaziers guide to acceptable standard for glass sealed units' which I think @pinkshoes is referring to:
http://www.nfoglon.org.uk/Guide%20to%20acceptable%20Glass.pdf