Flight delay and cancellation compensation, Ryanair ONLY

Justice13075 wrote: »

As advised get the receipts from Ryanair and claim the money back

That's...what I am doing?


My question is RyanAir want to use AviationADR, and I want to know what that is and if I should accept it.

can anyone please advise on where we stand

our flight to Prague was cancelled today with 20 minutes notice

we where called to our gate (no news yet of cancellation) after having are boarding passes checked and about 10 minutes later those who had their boarding passes where advised.

that our flight was circling the airport (JLA) and is now being diverted to Manchester whilst others where told to wait before having their boarding passes checked.

the very next gate to us was another Ryanair flight returning from Warsaw and going back to Warsaw, this landed 5 minutes late and took off OK (our flight was also returning from Prague before taking us back to Prague)

both the Warsaw flight and our flight both stated on JLA website they where on approach to the airport, Warsaw landed 5 minutes late and took off ok, yet ours was diverted to Manchester.

after about 10 minutes the JLA flight information boards changed to flight cancelled.

why couldn't Ryanair just bus us all to Manchester to pick up our flight from there ?

after returning to the Ryanair desk, we got told there was no other flights to Prague, no transfer to Manchester, told we would be refunded for the flights in full and could claim compensation.

Although it was pointed out how Ryanair will wriggle out of this by stating it was an issue with the weather ? so why did the Warsaw flight take off ?

I'm well aware of the recent media stories of Ryanair stating they will not pay out EEU Compensation, so any advise would be appreciated

Thanks

And DO NOT apply for refund if you are going to arrange an alternative flight with a different airline, at Ryanair's expense. Clearly they have not offered you or informed of the option of re-routing. No surprise there. Naughty Ryanair.

If you apply for the refund it absolves them of any duty of care including re-routing costs.

JPears wrote: »

And DO NOT apply for refund if you are going to arrange an alternative flight with a different airline, at Ryanair's expense. Clearly they have not offered you or informed of the option of re-routing. No surprise there. Naughty Ryanair.

If you apply for the refund it absolves them of any duty of care including re-routing costs.

we got told at the Ryanair desk at JLA there was no other flights to Prague for several days ?
although an Easyjet from Manchester that had 3 seats was mentioned, although when we checked shortly afterwards this was full.

it was meant as a weekend (Fri-Mon) in Prague so alternate flights really had to be tonight or early tomorrow

don't understand why they couldn't just bus us all to Manchester, as I said earlier surely our flight was making a return from Prague somewhere tonight whats happened to the that flight

also I've had am email off Ryanair offering to apply for a refund (obviously I'm not yet) or to Change your cancelled flight for free

Yes you certainly can. But expect a fight.
The usual suspects will be here to help.
You have 2 potential claims.
1. Compensation for the short notice cancellation, depending on the reason for cancellation. It would seem it wasn't the weather or ATC if other flights were operating. We may hear from passengers on the diverted flight and find out why. Was your flight fully booked?
2. Reclaim expenses you incurred in booking alternative flight, including taxi from airport and back again.