Flight delay and cancellation compensation, Ryanair ONLY

Tyzap

bignred05 wrote: »

Don't know how we can find out the reason why the flight was cancelled
but as I have said two Ryanair flights flights where due into Liverpool one from Warsaw and ours from Prague, both where expected to return to the same destinations
Warsaw landed (slight delay) and took off ok
both stated on JLA online arrivals on approach to airport(I have photo proof) our flight then changed to Diverted to Manchester (again I have photo proof)
it would appear our flight was the only flight cancelled earlier this afternoon at JLA so surely weather can't only effect 1 flight

I assume our flight to Prague, would of been making a return flight somewhere, so what happened to that ?

why couldn't Ryanair just bus all of us to Manchester

sorry don't know exact figures of how many was on our flight, although it wasn't cheap to book a seat when I checked 24 hours earlier

apologises for repeating things
thanks for responding

Ohh and I don't mind a fight

What time, date and flight number was it?

We may be able to find more out.

Good luck.

bignred05

Tyzap wrote: »

What time, date and flight number was it?

We may be able to find more out.

Good luck.

Date: 12.Oct.2018

Departure:15:50

Airport: JLA (Liverpool)

Flight No: FR8561

(Liverpool > Prague)

Thank You

Tyzap

Hi,

Your aircraft should have been EI-FRV, these are that aircrafts movements for today. For some reason it did not attempt to land at LPL, it flew overhead and then turned to MAN. After 2.5hrs on the ground, it then operated FR8561 (your flight number) MAN to PRG. Very strange, was it empty??

I cannot see a reason why it did this, but it was very windy here in the NW today. Having said that, no other flights diverted away from LPL around that time.

1st step is to use the RA website to put in a EU261 claim for compensation and see what excuse they come back with, or, just maybe, they will surprise us and pay up quickly. The point is that until you put in a claim we don't know what they are going to say.

12 Oct 2018 London (STN) Prague (PRG)FR2013 -20:50 22:47 23:45
Scheduled KML CSV Play

12 Oct 2018 Prague (PRG) London (STN) FR2014 1:37 19:25 21:26 20:25
Landed 22:03 KML CSV Play

12 Oct 2018 Manchester (MAN) Prague (PRG) FR8561 1:47- 17:52 -
Landed 20:39 KML CSV Play

12 Oct 2018 Prague (PRG) Liverpool (LPL) FR8562 -14:15 14:20 15:25
Diverted to MAN KML CSV Play

12 Oct 2018 Milan (BGY) Prague (PRG) FR5507 1:06 12:00 12:08 13:25
Landed 13:15 KML CSV Play

12 Oct 2018 Prague (PRG) Milan (BGY) FR5508 1:05 10:10 10:16 11:35
Landed 11:21 KML CSV Play

12 Oct 2018 Brussels (CRL) Prague (PRG) FR2121 1:12 08:15 08:19 09:45
Landed 09:31 KML CSV Play

12 Oct 2018 Prague (PRG) Brussels (CRL) FR2122 1:09 06:15 06:20 07:50
Landed 07:30 KML CSV Play

11 Oct 2018 Brussels (CRL) Prague (PRG) FR2123 1:08 21:45 22:03 23:15
Landed 23:11 KML CSV Play

bignred05

Tyzap wrote: »

Hi,

Your aircraft should have been EI-FRV, these are that aircrafts movements for today. For some reason it did not attempt to land at LPL, it flew overhead and then turned to MAN. After 2.5hrs on the ground, it then operated FR8561 (your flight number) MAN to PRG. Very strange, was it empty??

I cannot see a reason why it did this, but it was very windy here in the NW today. Having said that, no other flights diverted away from LPL around that time.

1st step is to use the RA website to put in a EU261 claim for compensation and see what excuse they come back with, or, just maybe, they will surprise us and pay up quickly. The point is that until you put in a claim we don't know what they are going to say.

12 Oct 2018 London (STN) Prague (PRG)FR2013 -20:50 22:47 23:45
Scheduled KML CSV Play

12 Oct 2018 Prague (PRG) London (STN) FR2014 1:37 19:25 21:26 20:25
Landed 22:03 KML CSV Play

12 Oct 2018 Manchester (MAN) Prague (PRG) FR8561 1:47- 17:52 -
Landed 20:39 KML CSV Play

12 Oct 2018 Prague (PRG) Liverpool (LPL) FR8562 -14:15 14:20 15:25
Diverted to MAN KML CSV Play

12 Oct 2018 Milan (BGY) Prague (PRG) FR5507 1:06 12:00 12:08 13:25
Landed 13:15 KML CSV Play

12 Oct 2018 Prague (PRG) Milan (BGY) FR5508 1:05 10:10 10:16 11:35
Landed 11:21 KML CSV Play

12 Oct 2018 Brussels (CRL) Prague (PRG) FR2121 1:12 08:15 08:19 09:45
Landed 09:31 KML CSV Play

12 Oct 2018 Prague (PRG) Brussels (CRL) FR2122 1:09 06:15 06:20 07:50
Landed 07:30 KML CSV Play

11 Oct 2018 Brussels (CRL) Prague (PRG) FR2123 1:08 21:45 22:03 23:15
Landed 23:11 KML CSV Play

Tyzap,

Thank you so much for your detailed reply

it all seems very odd, as I suggested and you have confirmed

our flight must of had a return trip from Prague, hence why couldn't Ryanair just bus us all to Manchester in the first place

it must of flew empty as why would Ryanair send us a cancellation email, we/I asked at the information desk at JLA about a coach transfer to Manchester and was told that's No-No

again very odd why no other flights got cancelled today from Liverpool, some delays with landing though.

I'll look to submitting a claim later today now

another question:

what can I claim for ?
Pre Paid Hotel
Flights refund ?

Thanks once again for your efforts
much appreciated

ABARKIE

bignred05 wrote: »

Tyzap,

Thank you so much for your detailed reply

it all seems very odd, as I suggested and you have confirmed

our flight must of had a return trip from Prague, hence why couldn't Ryanair just bus us all to Manchester in the first place

it must of flew empty as why would Ryanair send us a cancellation email, we/I asked at the information desk at JLA about a coach transfer to Manchester and was told that's No-No

again very odd why no other flights got cancelled today from Liverpool, some delays with landing though.

I'll look to submitting a claim later today now

another question:

what can I claim for ?
Pre Paid Hotel
Flights refund ?

Thanks once again for your efforts
much appreciated

Please can I ask what time was showing on the cancellation email?


The reason I ask is when we were called to the gate, and we waiting, they announced (first via shouting, then via tannoy) it was delayed and await further information.


Then when I sat down and looked on Ryanair website it said cancelled, before it was announced in the seating area.



Then I received 3 texts (for the 3 bookings on the flight) and only as we walked through back to passport control did the emails come through.


Did they ever intend to operate the flight?


Why would the email have a time at 01:00?


Also, at the time of going through the gate the Easyjet flight to Prague from Manchester on Saturday was £110, but by the time through passport control, it was sold out.


Like yourself, I struggle to understand, why they could not bus the passengers to Manchester and fly to Prague from there?



Please keep us updated on the claim.

Tyzap

bignred05 wrote: »

Tyzap,
another question:

what can I claim for ?
Pre Paid Hotel
Flights refund ?

Thanks once again for your efforts
much appreciated

I'm assuming you've abandoned you holiday as a result.

You should claim for everything it has cost you, including EC261 compensation of 250 euros each and a refund of unused flights, just to test them. They will refuse to pay any consequential costs (under EU261 regs) such as pre booked hotels, loss of work/holidays etc. but I would still request those costs.

Read Vaubans great guide, details just below here.

If/when you reach a deadlock with Ryanair you should refer to AviationADR, details here....

https://www.aviationadr.org.uk/how-to-complain-about/airline-complaints/

Read up on how they work as you will need them in the future, Ryanair will make the whole process as hard and difficult as possible. Anyone taking on Ryanair need determination and patience as it will be a long and difficult process. Just read back through this thread to see what I mean.

Good luck.

bignred05

ABARKIE wrote: »

Please can I ask what time was showing on the cancellation email?


The reason I ask is when we were called to the gate, and we waiting, they announced (first via shouting, then via tannoy) it was delayed and await further information.


Then when I sat down and looked on Ryanair website it said cancelled, before it was announced in the seating area.



Then I received 3 texts (for the 3 bookings on the flight) and only as we walked through back to passport control did the emails come through.


Did they ever intend to operate the flight?


Why would the email have a time at 01:00?


Also, at the time of going through the gate the Easyjet flight to Prague from Manchester on Saturday was £110, but by the time through passport control, it was sold out.


Like yourself, I struggle to understand, why they could not bus the passengers to Manchester and fly to Prague from there?



Please keep us updated on the claim.

we must of been in the same group as you, I'd say there was about 25-30 people who actually had been through boarding/passport check, we must of been in the first 10 people to go through to wait at the gate.

I recall the lady coming into our area and shouting/requesting us to return the the departure lounge as our flight was actually circling the airport and has been diverted to Manchester.

at the same time there must of been about the same number 25-30+ queuing for their Boarding/passport check.

we waited just outside the boarding gate 43 area with a number of others off the flight, whilst here I checked JLA arrivals website for details etc, both our flight & the Warsaw one stated on approach to airport, Warsaw then changed to landed at 15:30 (late by?) our flight then changed to Diverted to Manchester (this was after being told about this by the airport handling staff).

I've got photo's of JLA Flight info at 15:53 detailing the flight as cancelled

as for communication from Ryanair, I heard a few people whilst still at the gate area sat they had a text about flight refunds (I never got any text message at all) once outside and at the Ryanair desk emails must of started to feed through

I've one one on my laptop rather strangely it states sent 11/01/2010 at 23:00 (I can only assume this is an automated email) however under my received column in m/soft office it states received as 12/10/2018 at 15:56.
on my iPhone email Gmail app it states received at 15:56 (12/10/2018)
yet on my iPhone email accounts it states received at 17:17

I was the first person at the Ryanair desk, I asked the usual questions and more important y why couldn't we be bussed to Manchester as our flight must have a return trip from Prague.

You mention the Easyjet flight, there was a young lady asking about other flights to Prague (she sounded like a local Chech) the lady mentioned there was 3 seats left on the Easyjet fight from Manchester (Tomorrow) for £81 but she had to book this herself and claim it back later.

she/they also stated we would be a full refund for our flights and would be able to claim EU compensation, although it was pointed out how Ryanair would wriggle out of this blaming the weather.

the fact we have proof the flight sat on the ground for 2.5 hours at Manchester before flying to Prague, should help us in our quest for EU compensation.

I'll be submitting my claim this afternoon

I'll update what happens next

JPears

This maybe a case where possibly your flight was booked lightly, a scheduled flight from Manchester to Prague was full, their plane had a technical and your aircraft was substituted in, sacrificing your flight?
Or maybe they had to swap a crew out? It's a weird one.

bignred05

JPears wrote: »

This maybe a case where possibly your flight was booked lightly, a scheduled flight from Manchester to Prague was full, their plane had a technical and your aircraft was substituted in, sacrificing your flight?
Or maybe they had to swap a crew out? It's a weird one.

I checked the prices on the flight the day before, both the outward and return where well over £100 (possibly even over £150 each) so that would suggest the flight was fairly full.

also and more importantly Ryanair don't fly from Manchester to Prague.

I can only assume it left empty to fore fill other flights it was scheduled in for, which we know happened

there's defiantly something odd about this, with the fact we got called to board approx 50 minutes before departure (with no indication of a cancelled flight) the flight record shows/proves it circled Liverpool, the flight before from Warsaw landed fine all be it a bit late.

the Prague flight then for some unknown/unexplained reason diverted to Manchester, sat there for 2.5 hours then flew empty to Prague.

I asked both at the first point of the cancellation and outside why could we not just be bussed to Manchester, at one point the answer was the Pilot has cancelled the flight ?

Claim submitted, watch this space

fifeken

bignred05 wrote: »

I asked both at the first point of the cancellation and outside why could we not just be bussed to Manchester . . .

I suspect the time to organise coaches and get you there would have resulted in an even greater delay in getting back to Prague than they actually experienced. The plane had another rotation from Prague to Stansted and back that day, and both legs arrived less than 3 hours late. A further delay may have opened them up to compensation claims for these two flights.