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CLOSED: Quidco Question and Answers - please see new thread

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  • 1D1F
    1D1F Posts: 22 Forumite
    Ninth Anniversary Combo Breaker
    I had a Quidco email that offered £10 if I made a purchase in January.

    I bought some travel insurance via Quidco Compare.

    I see the verification page says: "it takes around 8 weeks for the insurance company to track your purchase and display in your account, so please be patient."

    I assume I also have to wait till then to see if the £10 will be honoured?
  • drooler
    drooler Posts: 13 Forumite
    Well I'm no Quidco Virgin. I'm over the £5000 mark now. But lately quidco has been utter trash.

    A transaction for bathshop123 from August (only £11) just won't pay out. Quidco blame the retailer but then won't accept a review warning others. They only want positive reviews it seems.

    And I have two sky transactions (£100 and £110) - both genuine but the dates for payment keep moving and never in the right direction.

    And to top it off I made 12 retailers for the Xmas promo and 2 have now just vanished and one wrongly declined and I can't raise a ticket. So I'll get £25 at best when it should be £50.

    Getting really sick of quidco :(
  • MrsShazbat
    MrsShazbat Posts: 822 Forumite
    Part of the Furniture 500 Posts Photogenic Name Dropper
    quidco_Company_Representative wrote: »
    Hi @MrsShazbat,

    I'm sorry to hear that you're still waiting on this cashback.

    Please could you contact the Customer Service team through the 'Support' tab on your Quidco page, and someone will certainly take a look into your account and be able to advise you further on this matter.

    Kind Regards,
    Quidco Company Representative

    I've messaged, but also I can no longer find details of the cashback I've had/earned/tracked on my account on My Quidco page? I have no notifications and can't find a detailed summary?
    SPCNo.18 #20 (17 £562.86 16 £678; 15 £1120.92; 14 £416.53; 13 £191.52; 12 £260.48; 11 £480.95; 10 £682.31; 9 £442.64)
    1p Challenge 2025 #63
  • expressman33
    expressman33 Posts: 443 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    drooler wrote: »
    Well I'm no Quidco Virgin. I'm over the £5000 mark now. But lately quidco has been utter trash.

    A transaction for bathshop123 from August (only £11) just won't pay out. Quidco blame the retailer but then won't accept a review warning others. They only want positive reviews it seems.

    And I have two sky transactions (£100 and £110) - both genuine but the dates for payment keep moving and never in the right direction.

    And to top it off I made 12 retailers for the Xmas promo and 2 have now just vanished and one wrongly declined and I can't raise a ticket. So I'll get £25 at best when it should be £50.

    Getting really sick of quidco :(

    Go with Imutual

    Compare their rates
    Due to the mutual dividend, they offer more cashback than quidco or topcashback at over 2000 merchants. And in most cases they GUARANTEE it
  • quidco_Company_Representative
    quidco_Company_Representative Posts: 2,512 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic
    Hi @leeste16,

    I am sorry to hear you've had this issue.

    If you've emailed the team then please be assured a member of Quidco Support will come back to you.

    Kind regards,
    Quidco Company Representative
    leeste16 wrote: »
    Can anyone help.
    I have today had an email to say my email address has chnaged on quidco.
    Yet I haven't changed it and can't log in as normal.
    I have contacted quidco by email after eventually finding it on their site.
    But would really like to contact them as obviously lots of personal details on my account and I think it's linked to my bank
    Crazy that something so serious and there is no telephone number.
    Hum.. Think I maybe closing me account after this is sorted.
    So can anyone help with contact details.
    Thanks
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
  • quidco_Company_Representative
    quidco_Company_Representative Posts: 2,512 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic
    Hi @1D1F,

    The bonus tracks in around 72 hours after your purchase has tracked.

    If you have any questions regarding the bonus cashback, do contact the support team via the Support tab on your Quidco account, so we can look into it further for you.

    Kind regards,
    Quidco Company Representative
    1D1F wrote: »
    I had a Quidco email that offered £10 if I made a purchase in January.

    I bought some travel insurance via Quidco Compare.

    I see the verification page says: "it takes around 8 weeks for the insurance company to track your purchase and display in your account, so please be patient."

    I assume I also have to wait till then to see if the £10 will be honoured?
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
  • quidco_Company_Representative
    quidco_Company_Representative Posts: 2,512 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic
    Hi @drooler,

    I'm sorry to hear you feel this way, as this is certainly not our intention.

    Could I please ask you to contact the support team on your Support tab on your Quidco account, so a member of the team can look into this further for you.

    Kind regards,
    Quidco Company Representative
    drooler wrote: »
    Well I'm no Quidco Virgin. I'm over the £5000 mark now. But lately quidco has been utter trash.

    A transaction for bathshop123 from August (only £11) just won't pay out. Quidco blame the retailer but then won't accept a review warning others. They only want positive reviews it seems.

    And I have two sky transactions (£100 and £110) - both genuine but the dates for payment keep moving and never in the right direction.

    And to top it off I made 12 retailers for the Xmas promo and 2 have now just vanished and one wrongly declined and I can't raise a ticket. So I'll get £25 at best when it should be £50.

    Getting really sick of quidco :(
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
  • quidco_Company_Representative
    quidco_Company_Representative Posts: 2,512 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic
    Hi @MrsShazbat,

    Is this all of your cashback earnt on your account? All claims now show in the new 'Your Claims' tab on the Activity page.

    You should still be able to view a summary of your cashback activity on the Summary page on your Quidco account.

    If you're still having difficulty with this, please do send another message to the team and we'll get back to you as soon as possible.

    Kind regards,
    Quidco Company Representative
    MrsShazbat wrote: »
    I've messaged, but also I can no longer find details of the cashback I've had/earned/tracked on my account on My Quidco page? I have no notifications and can't find a detailed summary?
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
  • Lorian
    Lorian Posts: 6,233 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Hello Quidco,


    I notice since changing my account some time ago to get automatic weekly payments via Amazon vouchers, that I received the first one, but haven't received the three due since then.


    I've check my spam folder.

    I also notice my account is set to "not receive important emails" from Quidco. no sure why - could this be the cause? I can't change this parameter in my profile. How can I get the vouchers re-sent?


    Thanks.
  • quidco_Company_Representative
    quidco_Company_Representative Posts: 2,512 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic
    Lorian wrote: »
    Hello Quidco,


    I notice since changing my account some time ago to get automatic weekly payments via Amazon vouchers, that I received the first one, but haven't received the three due since then.


    I've check my spam folder.

    I also notice my account is set to "not receive important emails" from Quidco. no sure why - could this be the cause? I can't change this parameter in my profile. How can I get the vouchers re-sent?


    Thanks.


    Hi @Lorian,

    Please do not worry about this, as you say your account is set to "not receive important emails" from Quidco, this will explain why you have not received your Amazon vouchers.

    All you need to do is get in touch with us via the support tab on your Quidco account and we can certainly opt you back in to receive emails and provide you with your missing Amazon codes.

    I am sorry for any inconvenience this may have caused you.

    Kind Regards,

    Quidco Company Representative
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
This discussion has been closed.
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