CLOSED: Quidco Question and Answers - please see new thread

Manc_behind_enemy_lines

Quick q regarding inconsistencies in tracking.

I have recently purchased a number of items via iTunes, 3 of which have tracked and are on my dashboard as having done so. However more recently when I have bought from iTunes, there has been no tracking and according to your website, I will not be able to raise a claim to have cashback paid. Why is this?

Thanks

Lorian

Quidco sorted my problem out very quickly, thanks.

quidco_Company_Representative

Manc_behind_enemy_lines wrote: »

Quick q regarding inconsistencies in tracking.

I have recently purchased a number of items via iTunes, 3 of which have tracked and are on my dashboard as having done so. However more recently when I have bought from iTunes, there has been no tracking and according to your website, I will not be able to raise a claim to have cashback paid. Why is this?

Thanks

Hi @Manc behind enemy lines

I am sorry to hear your cashback did not track and that you are unable to raise a claim for this retailer.

Please do not worry, all you need to do is contact us via the 'Support' tab on your Quidco account and we can certainly take a look into this and assist you further with this matter.

Kind Regards,

Quidco Company Representative

quidco_Company_Representative

Lorian wrote: »

Quidco sorted my problem out very quickly, thanks.

Hi @Lorain

I am very pleased to hear that we were able to assist you.

If you do need any assistance in the future, please do not hesitate to contact us. We are here to help.

Kind Regards,

Quidco Company Representative

Glitterbaby

Is there any way of seeing on your account the transactions that counted towards the Christmas Bonus event? I earned £50 and know I need all 12 transactions to pay out before that is payable, but I cant seem to find a way to keep track.

MrsShazbat

quidco_Company_Representative wrote: »

Hi @MrsShazbat,

I'm sorry to hear that you're still waiting on this cashback.

Please could you contact the Customer Service team through the 'Support' tab on your Quidco page, and someone will certainly take a look into your account and be able to advise you further on this matter.

Kind Regards,
Quidco Company Representative

Well unfortunately I've discovered that there is a limited time to query claims that as a newcomer I wasn't aware of so I won't be getting this cashback. Not happy but I guess my fault for presuming that like all my other transactions it would go through without any problems and not looking into it sooner.

nudrat28828

quidco blocked my account, even i sent all the proof of purchase and
quidco transaction manager Mark said i am linked with multiple accounts.

He did not used his sense that how i can spend arround £1200 to get £120.

ANy one can give me advice me what i can do ??

because he he wrong and i dont have any other account in quidco.

Thanks

rick@findthatfuchsia

Glitterbaby wrote: »

Is there any way of seeing on your account the transactions that counted towards the Christmas Bonus event? I earned £50 and know I need all 12 transactions to pay out before that is payable, but I cant seem to find a way to keep track.

On the activities page the one's that relate to the Christmas bonus have a parcel against them.

quidco_Company_Representative

nudrat28828 wrote: »

quidco blocked my account, even i sent all the proof of purchase and
quidco transaction manager Mark said i am linked with multiple accounts.

He did not used his sense that how i can spend arround £1200 to get £120.

ANy one can give me advice me what i can do ??

because he he wrong and i dont have any other account in quidco.

Thanks

@nudrat28828

I am sorry to hear that you are having this issue. We run our own compliance checks in the interest of our members.

If you would to discuss this further please contact our Customer Support Services who will be happy to go through this with you.

Kind Regards,

Quidco Representative

quidco_Company_Representative

MrsShazbat wrote: »

Well unfortunately I've discovered that there is a limited time to query claims that as a newcomer I wasn't aware of so I won't be getting this cashback. Not happy but I guess my fault for presuming that like all my other transactions it would go through without any problems and not looking into it sooner.

@MrsShazbat

Sorry to here that you weren't aware of the claims procedure. Unfortunately there is a 7 week time frame that we have to work to, in regards to raising a claim.

However if you would like to contact our Customer Support Team who will be able to look into this further for you.

Kind Regards,

Quidco Representative