CLOSED: Quidco Question and Answers - please see new thread

1D1F

I had a Quidco email that offered £10 if I made a purchase in January.

I bought some travel insurance via Quidco Compare.

I see the verification page says: "it takes around 8 weeks for the insurance company to track your purchase and display in your account, so please be patient."

I assume I also have to wait till then to see if the £10 will be honoured?

drooler

Well I'm no Quidco Virgin. I'm over the £5000 mark now. But lately quidco has been utter trash.

A transaction for bathshop123 from August (only £11) just won't pay out. Quidco blame the retailer but then won't accept a review warning others. They only want positive reviews it seems.

And I have two sky transactions (£100 and £110) - both genuine but the dates for payment keep moving and never in the right direction.

And to top it off I made 12 retailers for the Xmas promo and 2 have now just vanished and one wrongly declined and I can't raise a ticket. So I'll get £25 at best when it should be £50.

Getting really sick of quidco

MrsShazbat

quidco_Company_Representative wrote: »

Hi @MrsShazbat,

I'm sorry to hear that you're still waiting on this cashback.

Please could you contact the Customer Service team through the 'Support' tab on your Quidco page, and someone will certainly take a look into your account and be able to advise you further on this matter.

Kind Regards,
Quidco Company Representative

I've messaged, but also I can no longer find details of the cashback I've had/earned/tracked on my account on My Quidco page? I have no notifications and can't find a detailed summary?

expressman33

drooler wrote: »

Well I'm no Quidco Virgin. I'm over the £5000 mark now. But lately quidco has been utter trash.

A transaction for bathshop123 from August (only £11) just won't pay out. Quidco blame the retailer but then won't accept a review warning others. They only want positive reviews it seems.

And I have two sky transactions (£100 and £110) - both genuine but the dates for payment keep moving and never in the right direction.

And to top it off I made 12 retailers for the Xmas promo and 2 have now just vanished and one wrongly declined and I can't raise a ticket. So I'll get £25 at best when it should be £50.

Getting really sick of quidco

Go with Imutual

Compare their rates
Due to the mutual dividend, they offer more cashback than quidco or topcashback at over 2000 merchants. And in most cases they GUARANTEE it

quidco_Company_Representative

Hi @leeste16,

I am sorry to hear you've had this issue.

If you've emailed the team then please be assured a member of Quidco Support will come back to you.

Kind regards,
Quidco Company Representative

leeste16 wrote: »

Can anyone help.
I have today had an email to say my email address has chnaged on quidco.
Yet I haven't changed it and can't log in as normal.
I have contacted quidco by email after eventually finding it on their site.
But would really like to contact them as obviously lots of personal details on my account and I think it's linked to my bank
Crazy that something so serious and there is no telephone number.
Hum.. Think I maybe closing me account after this is sorted.
So can anyone help with contact details.
Thanks

quidco_Company_Representative

Hi @1D1F,

The bonus tracks in around 72 hours after your purchase has tracked.

If you have any questions regarding the bonus cashback, do contact the support team via the Support tab on your Quidco account, so we can look into it further for you.

Kind regards,
Quidco Company Representative

1D1F wrote: »

I had a Quidco email that offered £10 if I made a purchase in January.

I bought some travel insurance via Quidco Compare.

I see the verification page says: "it takes around 8 weeks for the insurance company to track your purchase and display in your account, so please be patient."

I assume I also have to wait till then to see if the £10 will be honoured?

quidco_Company_Representative

Hi @drooler,

I'm sorry to hear you feel this way, as this is certainly not our intention.

Could I please ask you to contact the support team on your Support tab on your Quidco account, so a member of the team can look into this further for you.

Kind regards,
Quidco Company Representative

drooler wrote: »

Well I'm no Quidco Virgin. I'm over the £5000 mark now. But lately quidco has been utter trash.

A transaction for bathshop123 from August (only £11) just won't pay out. Quidco blame the retailer but then won't accept a review warning others. They only want positive reviews it seems.

And I have two sky transactions (£100 and £110) - both genuine but the dates for payment keep moving and never in the right direction.

And to top it off I made 12 retailers for the Xmas promo and 2 have now just vanished and one wrongly declined and I can't raise a ticket. So I'll get £25 at best when it should be £50.

Getting really sick of quidco

quidco_Company_Representative

Hi @MrsShazbat,

Is this all of your cashback earnt on your account? All claims now show in the new 'Your Claims' tab on the Activity page.

You should still be able to view a summary of your cashback activity on the Summary page on your Quidco account.

If you're still having difficulty with this, please do send another message to the team and we'll get back to you as soon as possible.

Kind regards,
Quidco Company Representative

MrsShazbat wrote: »

I've messaged, but also I can no longer find details of the cashback I've had/earned/tracked on my account on My Quidco page? I have no notifications and can't find a detailed summary?

Lorian

Hello Quidco,


I notice since changing my account some time ago to get automatic weekly payments via Amazon vouchers, that I received the first one, but haven't received the three due since then.


I've check my spam folder.

I also notice my account is set to "not receive important emails" from Quidco. no sure why - could this be the cause? I can't change this parameter in my profile. How can I get the vouchers re-sent?


Thanks.

quidco_Company_Representative

Lorian wrote: »

Hello Quidco,


I notice since changing my account some time ago to get automatic weekly payments via Amazon vouchers, that I received the first one, but haven't received the three due since then.


I've check my spam folder.

I also notice my account is set to "not receive important emails" from Quidco. no sure why - could this be the cause? I can't change this parameter in my profile. How can I get the vouchers re-sent?


Thanks.

Hi @Lorian,

Please do not worry about this, as you say your account is set to "not receive important emails" from Quidco, this will explain why you have not received your Amazon vouchers.

All you need to do is get in touch with us via the support tab on your Quidco account and we can certainly opt you back in to receive emails and provide you with your missing Amazon codes.

I am sorry for any inconvenience this may have caused you.

Kind Regards,

Quidco Company Representative