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CLOSED: Quidco Question and Answers - please see new thread

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  • quidco_Company_Representative
    quidco_Company_Representative Posts: 2,512 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic
    pfpf wrote: »
    hi,
    I requested a quidco pay-out. its the 1st time I have requested Amazon vouchers so had to wait those few extra days due to changing pay-out method.

    my amazon pay-out page says 12th Jan "Paid by Amazon.co.uk Gift Certificate", but I haven't received an email with a code.

    is it a matter of waiting the "10 working days" or should I be able to find the code in my quidco account somewhere?

    thanks.

    Hi @pfpf,

    Please be assured Amazon codes can take 10 working days to be emailed to you. Please also check your junk/spam folder to see if the email is there.

    If you have not received your voucher after 10 working days, please contact us via the support tab on your Quidco account and we can certainly assist you further.

    Kind Regards,

    Quidco Company Representative
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
  • KikiCupcake
    KikiCupcake Posts: 2 Newbie
    Hi there I posted a review about my experience with Tesco Car Insurance, my review was declined. The negative thing that I said was that the cashback took a long time to pay and that in my experience Tesco were slower payers than other companies Quidco work with.

    This concerns me that they are not being balanced with with the reviews they publish. I would be interested to hear other peoples experiences as this has made me lose some faith in the reviews on Quidco. Has anyone else had to wait 9 months for cashback on this product?
  • Lost_Prophet
    Lost_Prophet Posts: 172 Forumite
    Tenth Anniversary 100 Posts Combo Breaker
    quidco_Company_Representative wrote: »
    Hi Stephen,

    I'm very sorry to hear that your cashback has been declined.

    I have responded to your ticket, as we cannot discuss a member's account in detail over forums. Please do get back to us on that ticket at your earliest convenience.

    Kind Regards,
    Quidco Company Representative

    Hi,

    I have noticed I do not always get you respond to my case and you have been helpeful.

    I have contacted Vodafone on this matter who refuse to do anything on it. Complaint has been raised as I feel as though I have been falsely advertised to on this and as a result have a 24 month contract that is no cheaper than any other. I was drawn to Vodafone because of the £75 cashback and so far have been given no reason as to why my cashback was decline. I followed the instructions and tracked as expected

    I include a link to the following post who had similar issues with Vodafone and yourselves along with others posting within

    https://forums.moneysavingexpert.com/discussion/4188447

    A friend of mine ordered the same deal and got his... why not me?

    Stephen
  • quidco_Company_Representative
    quidco_Company_Representative Posts: 2,512 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic
    KikiCupcake wrote: »
    Hi there I posted a review about my experience with Tesco Car Insurance, my review was declined. The negative thing that I said was that the cashback took a long time to pay and that in my experience Tesco were slower payers than other companies Quidco work with.

    This concerns me that they are not being balanced with with the reviews they publish. I would be interested to hear other peoples experiences as this has made me lose some faith in the reviews on Quidco. Has anyone else had to wait 9 months for cashback on this product?

    Hi @KikiCupcake I am very sorry to hear that your review was declined and that your cashback is taking longer than expected. If you would like to discuss this with us can you please contact customer support via your support tab and we will be able to assist you with this.

    Kind Regards,

    Quidco Company Representative
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
  • quidco_Company_Representative
    quidco_Company_Representative Posts: 2,512 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic
    Lost_Prophet wrote: »
    Hi,

    I have noticed I do not always get you respond to my case and you have been helpeful.

    I have contacted Vodafone on this matter who refuse to do anything on it. Complaint has been raised as I feel as though I have been falsely advertised to on this and as a result have a 24 month contract that is no cheaper than any other. I was drawn to Vodafone because of the £75 cashback and so far have been given no reason as to why my cashback was decline. I followed the instructions and tracked as expected

    I include a link to the following post who had similar issues with Vodafone and yourselves along with others posting within

    https://forums.moneysavingexpert.com/discussion/4188447

    A friend of mine ordered the same deal and got his... why not me?

    Stephen

    Hi @Lost Prophet

    I am very sorry to hear that you are having such a bad experience.
    As we cannot discuss a member's account in detail over forums I have responded to your ticket again with information on how we can assist you further with this matter. Please respond to that ticket and I can assist you further.

    Kind Regards,

    Quidco Company Representative
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
  • marvin
    marvin Posts: 2,186 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker I've been Money Tipped!
    pfpf wrote: »
    hi,
    I requested a quidco pay-out. its the 1st time I have requested Amazon vouchers so had to wait those few extra days due to changing pay-out method.

    my amazon pay-out page says 12th Jan "Paid by Amazon.co.uk Gift Certificate", but I haven't received an email with a code.

    is it a matter of waiting the "10 working days" or should I be able to find the code in my quidco account somewhere?

    thanks.

    I had such a hassle the two times I did this I have decided never again.

    Apparently Quidco think that an insecure email is a more secure way to deliver the codes than via their website, this is what I was told when querying why they not on website, in the end the agent had to tell me one of my codes via a private message the email never turned up even when they re-sent it.
    I started with nothing and I am proud to say I still have most of it left.
  • quidco_Company_Representative
    quidco_Company_Representative Posts: 2,512 Organisation Representative
    Part of the Furniture 1,000 Posts Photogenic
    marvin wrote: »
    I had such a hassle the two times I did this I have decided never again.

    Apparently Quidco think that an insecure email is a more secure way to deliver the codes than via their website, this is what I was told when querying why they not on website, in the end the agent had to tell me one of my codes via a private message the email never turned up even when they re-sent it.

    Hi @marvin

    I am sorry to hear that you have had such a bad experience receiving your Amazon voucher.
    Please be assured emailing these codes to our member's registered email addresses is the most secure way to provide these vouchers.
    We did experience some issues when we first made this change but these issues have now been resolved.
    I am very pleased to hear that you did get your Amazon code and I do apologise for any inconvenience that this change caused you.

    Kind Regards,

    Quidco Company Representative
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
  • leeste16
    leeste16 Posts: 1 Newbie
    Can anyone help.
    I have today had an email to say my email address has chnaged on quidco.
    Yet I haven't changed it and can't log in as normal.
    I have contacted quidco by email after eventually finding it on their site.
    But would really like to contact them as obviously lots of personal details on my account and I think it's linked to my bank
    Crazy that something so serious and there is no telephone number.
    Hum.. Think I maybe closing me account after this is sorted.
    So can anyone help with contact details.
    Thanks
  • NX1977
    NX1977 Posts: 87 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    marvin wrote: »
    I had such a hassle the two times I did this I have decided never again.

    Apparently Quidco think that an insecure email is a more secure way to deliver the codes than via their website, this is what I was told when querying why they not on website, in the end the agent had to tell me one of my codes via a private message the email never turned up even when they re-sent it.
    It's odd there's no way to see these codes.

    Topcashback display them in your account section, and iirc don't email the code but tell you it's ready in your account pages for security.

    Very surprised quidco don't do this.
  • marvin
    marvin Posts: 2,186 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker I've been Money Tipped!
    NX1977 wrote: »
    It's odd there's no way to see these codes.

    Topcashback display them in your account section, and iirc don't email the code but tell you it's ready in your account pages for security.

    Very surprised quidco don't do this.

    see reply above from representative....

    tells you all you need to know about their website that they think the very insecure email system is more secure than their website.

    You are correct the Amazon vouchers are on the website with TCB.
    I started with nothing and I am proud to say I still have most of it left.
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