Online Scam Website Wii Fit (zavvi impersonation)

Scovish

I finally got my paper statement. As stated previously, I was lucky enough to get a refund - the date on my statement is 09/06/08 (I asked 06/06/08).

Surely with the Bank freezing the Bank Account - There is no chance of Zavvi being able to give anyone a refund, if applying after 08/06/08 - the bank won't let the money leave (hence Frozen Bank Account).

Guess I asked just in time. Still don't think they are a genuine site, but it would have been better if Protx had also responded by blocking any more payments instead of feeding money into a holding account - It knew the bank had frozen the account. Now Debit card users are in for a difficult time getting money back.

onlyconnect

Good news from NatWest. A spokesperson has just told me that all RBS cardholders (credit or debit) will get refunds automatically within a week or so, no need to take any further action.

Tim

ladyluck02

Hi onlyconnect, can you suggest who would be the most appropriate person within Natwest to speak to? I have filled out a chargeback form and I am now awaiting a response however, if I can chase the money then it would be good to know who to speak to.

onlyconnect

ladyluck02 wrote: »

Hi onlyconnect, can you suggest who would be the most appropriate person within Natwest to speak to?

If you can bear it, I would do nothing for a week. I was told refunds should reach your account by then. If you still have nothing after that, you will have a good case as the bank has stated that refunds will be made.

Tim

ladyluck02

Thanks Tim, I will wait a week for a refund then. Any concrete evidence that the bank has said refunds will be made or was it verbal confirmation? It will help if I don't get a refund. Thanks again.

onlyconnect

ladyluck02 wrote: »

Any concrete evidence that the bank has said refunds will be made or was it verbal confirmation?

I got the statement from head office, for an article I was writing.

I've put the full quote here:

http://www.itwriting.com/blog/699-zavvi-direct-saga-highlights-fake-domain-risks.html

Tim

ladyluck02

Thank you Tim. Great article.

ladyluck02

To all that bank with Natwest.... I ordered on the 9th June from zavvi direct and checked my bank today and have received a full refund yesterday :-). A big thank you to all who helped with information regarding this issue, especially Dinah and Tim.

Desmo_2

Thanks for everyboys work on this. Checked my Natwest account online this morning and my refund is sitting there

dipp77

Hi i also checked my natwest bank account today and there is a refund from zavvi direct. Hope everyone else gets theirs too.:j