Online Scam Website Wii Fit (zavvi impersonation)

dinah_greek

no word on if anyone will get a wii fit - but brighton police called me and are now actively investigating, interviewing the people named - even if it is ID theft they have to do this - and looking at possible link I unearthed to best sports world scam

v good news is the funds were frozen by ZD's acquiring bank after protx alerted them to the number of complaints - this was on 8 June which is good news for a lot of people
http://www.computeractive.co.uk/computeractive/news/2219909/zavvi-diret-customers-refund
Dinah Greek
News Editor
Computeractive

Doddel

Does this mean that protx will be able to give refunds if goods dont appear (which is seeming more and more likely)

karen1979

I ordered a Wii Fit through Zavvi Direct on 11/06/08, have asked for a refund, still no money been put in my account.

If Protx have frozen their account, then how do we go about getting a refund from them, have e-mailed protx a few times but not had much luck!! They don't seem interested!!!

On the brighter side managed to get a Wii Fit from my local Gamestation today!!

dinah_greek

Ok I hoped the link to the story would have explained it better -but essentially what this means is that the acquiring bank gets you your refund- I don't know which bank this is as I have not been allowed to know (but will try to find out as they have been asked to contact me by protx) but it is the one through which ZD was able to get merchant facility services - ie protx in this case....
this acquiring bank is the one which does the check on ZD not protx.. anyway protx alerted them and this bank froze payments to ZD biz account - an abbey national bank in glasgow....this means from 8 june although money has been taken from customers it has not been given to ZD.. ((before this yes probably)) - so it is still there - frozen until people either get their goods or it is proved they will not - protx is not legally allowed to give you a refund - you have to contact your card issuer and get them to contact the acquiring bank to get what is called a chargeback.. ie your money - they can find out the bank thro protx. hope this clarifies issues - sorry if I didn't explain it properly
Dinah Greek
News Ed
Computeractive

karen1979

Thanks very much for explaining, will be down my bank 1st thing in the morning to see what they say!!

Belnahua

The website is back up with this message :-

Zavvi Entertainment Ltd have no involvement with this website.
Due to copy right laws we have had to remove this web site.

We have been assured by Paul Clayton that any orders placed will be honoured.
Because of his assurance we have displayed all contact details that we have available for Mr Paul Clayton.
Please contact him if you require any further information.

ZAVVI DIRECT LTD
20 Old Steine, Brighton, East Sussex,
BN1 1EL.

Tel : 0844 8005712
Mobile : 07824 191 167
Fax : 0844 8005713
Email1 : [EMAIL="sales@zavvi-direct.co.uk"]sales@zavvi-direct.co.uk[/EMAIL]
Email2 [EMAIL="p.clayton66@googlemail.com"]p.clayton66@googlemail.com [/EMAIL]

ukdelboy

dinah_greek wrote: »

Ok I hoped the link to the story would have - you have to contact your card issuer and get them to contact the acquiring bank to get what is called a chargeback.. ie your money - they can find out the bank thro protx. hope this clarifies issues - sorry if I didn't explain it properly
Dinah Greek
News Ed
Computeractive

That's all well and good for those that paid via their credit cards. Those of us that paid using Maestro cards are stuffed. Natwest - my bank just wants to walk away.:wall:

Best regards,

Del

Liquid1904

Well it's been 4 or 5 days since Friday 20th.. the magic day when Zavvi direct take delivery of wii fit boards the same wii fit boards no reputable stores can get hold of!! Why did I order from this site? Thought I was clever, what a complete muppet I am now £70 down and still need to find a wii fit for my wifes birthday in early July...Not going to happen and even worse "happy birthday dear I lost 70 hard earned quid!!!"
:eek:

harveynj

Those of us that paid by debit card will get a refund - yes or no. I paid by Visa Debit, does this mean I am covered and can get a chargeback if no goods arrive? If I cannot get a refund and Protx have not handed any money over or it is still with ZD's bank, do they keep MY money?????

Liquid1904

Just spoken to protx they have asked zavvi for a refund. I have contacted the bank and they will act on my behalf to get the refund and i used a zisa debit card.