Uswitch Gas & Elec wine switching offer: Are you having problems?

uSwitch_company_representative

Hi Leon W.,

Please feel free to email me on editor@uswitch.com and I'll look into this for you. Virgin Wine codes are sent within 4 months and should be free when ordering from the site. However, there seems to be a problem with some customers charged delivery fees. If this is the case, please call Virgin Wines on 0843 224 1001 where their customer services team will be able to process the order minus the delivery charge.

Thanks,
Maya

uSwitch_company_representative

Hi FairyWishes,

Please send me the details of your switch and I will look into this immediately for you.

Thanks,


Maya

uSwitch_company_representative

MoneyTree,

has this been resolved? If not, please email me on editor@uswitch.com

uSwitch_company_representative

Hi Abigailflom,

It sounds like you may have used a different link to switch. Please email me the details on editor@uswitch.com and I will look into it for you.

Thanks,
Maya

uSwitch_company_representative

Mike S,

If this has not yet been resolved, please email all details to me on editor@uswitch.com and I'll take a look at which offer you received.

Thanks,
Maya

uSwitch_company_representative

Tippytoes wrote: »

So why is there ever a charge on free wines? Glitch on the system? Charge those who don't notice or can't be bothered to reclaim it? I'm no computer expert, but there must be a relatively simple way of removing it...for good.

Did it register that an 0843 telephone number is "income generating" for the number holder? Hit a problem, phone 0843 and pay through the nose for someone to sort out their own mistake. Sweet.

I'm sorted now, thanks....well, assuming my case of wine actually arrives............if it doesn't I'll let the forum know.

Hi Tippytoes,

I'm afraid I can't answer why it happens because it's not an issue on our website. However, it is a technical issue I believe. We'd prefer for the process to be as smooth as possible so customers didn't need to raise the issue with us.

If you have any other problems with your wine, it would be quicker to resolve if you email me on editor@uswitch.com or alternatively contact Virgin Wines.

If not, happy wine tasting:)

Maya

deebee

Maya. just noticed your note, for which thank you - I did not have a problem with the wine offer, (I was never aware of it), but with actually switching, which your company seemed incapable of progressing, as yet I have been give no satisfactory reason, I eventually received an e-mail apologising and offering me a wine voucher - no idea why and seemed a bit bizarre; if you check my correspondence, some of which remains unanswered, you will see why I am less than impressed with u-switch, my e-mails have not been responded to (despite being cc d to your CEO), and your pre-decessor who was looking into it has now moved!

no, explanation, no voucher - shambles!!!

good luck, I think your e-mail inbox by now will be pretty full :beer:

haha, you can send me the promised wine voucher if you wish though :rotfl:

daymo

uSwitch_company_representative wrote: »

Hiya,

In some cases, the free wine vouchers can take up to four months to arrive so if it's been one or two, they should be on their way.

If it has already been this long or you have any further questions about your switch, send us an email on [EMAIL="customerservices@uswitch.com"]customerservices@uswitch.com[/EMAIL] and we'll chase it up for you!

Hope this helps:)
Maya

I emailed customer services on wednesday about not having received a voucher but havent heard anything from them, I switched supplier through uswitch on 31st July, any ideas?
cheers

uSwitch_company_representative

Hi Daymo!

I'm sure they haven't forgotten you! Email me on editor@uswitch.com and I'll chase them up!

Thanks,
Maya

uSwitch_company_representative

Hi Deebee,

Could you forward the email to me please? editor@uswitch.com
Once I have your name and details I can chase this up for you.

Thanks,
Maya