Uswitch Gas & Elec wine switching offer: Are you having problems?

studas

Hi,i've got the same problem, except my switch was over two months ago,already had two bills from edf.no email conformation nothing!

uSwitch_company_representative

Hi Thunder Road and Studas,

Please give us a call or drop us an email at the adress in my profile and we'll try and get this sorted for you.

Lauren

studas

To just to let people know that I emailed Lauren like she asked me to. No reply.
I then thought I would email Uswitches customer service.No reply.
My question is, does Lauren actually exist.
Does uswitch actually exist.

deebee

hmmm, good question Studas, she seems to have disappeared into the ether, this company is totally inefficient and have effectively cost me money as I applied to change suppliers in May before the first round of price increases, think I will investigate the n-power offer shown on msn today

my advice to anyone - avoid u-switch at all costs -

fairywishes

fairywishes wrote: »

11-07-2011, 2:37 AM
Well i just switched via the mse uswitch link wine offer and on the page it stated it was for the free case of wine and in the header at uswitch it stated free-wine-offer/ at the end of the address so fingers crossed its all will have worked ok :0)

I switched to edf on the dual fuel being careful to untick the boxes so i don't have my info shared with other companies :0) so not expecting any nuisance calls.

I did notice at the bottom of the terms and conditions it states that the wine offer is only valid if its still available.......... errrr can someone confirm from uswitch is it still available? so i know whether to cancel.
I chose the wine offer as to be honest although quidco and topcashback offer cashback if you read the reviews noone ever seems to actually get the money. I'd rather the switch went through as i have been wasteing money on my old supplier for years but i'd rather know if the wine offer has run out so i have a choice re canceling?

The only thing that slightly tripped me up is it asked if i wanted paper billing or email...i'd rather have paper but didn't know if this was extra so chose email instead.

Fingers crossed it all goes swimmingly do we know how long it takes till i should recieve the voucher via email?

I never did recieve my voucher :0( have been over the last 4 months been constantly checking my emails and junk folder :0(

rachyrach_2

I switched a few months ago and waited for my Virgin Wines voucher code, which I received last week from Uswitch. I used the code to order one of the free cases, and during the check out process was prompted to add credit card details although it stated that my card would not be charged. When I checked out, the balance was nil and showed that I had used a £60 voucher to pay for the wine and also had free postage (so nothing to pay).

My wine arrived this week, although today when I checked my credit card statement I discovered that I had in fact been charged £60 by Virgin Wines! Not impressed at all. I've logged into my account and it now says I was charged £60, even though I used the voucher code. I have emailed Virgin Wines to ask for a refund and am waiting for a reply, so far very unimpressed.

Edit: received a response today from Virgin Wines, apologising and saying for some reason the voucher got stuck in my account and not applied. They have refunded £60 to my account, will check c/card statement in a few days. Good customer service and if the refund goes through OK I will be satisfied.

Edit #2: received the credit to my credit card. Pleased it has been sorted so quickly.

Fuzzy-Bear_3

Received my voucher code today, went on virgin wine website and got an error message stating "this code has already been redeemed"!.....so far no reply from either virgin or uswitch, and im guessing i can kiss my so called free case of wine good bye!

Save yourself a load of grief and switch direct instead!

deebee

u-switch are TOTALLY incompetent - I advise you avoid them at all costs

MiKes_2

Some time ago I also received a voucher for £60 towards a case of wine. The word "free" is clearly used in the literature. I accessed the website to try to take advantage of the deal, but no luck with any of the various options, I tried. I phoned Virgin Wines who thought I'd joined their Discovery Club, (I had not and did not want to) and they suggest that Uswitch have sent out the wrong voucher code and password. Might be the next step!!

abigailflo

I switched suppliers and received code for £60.00 for free case of wine. I have logged into Virgin wines and tried to use the code and it keeps saying the code can only be used on a minimum order case of £109.00 so therefore cannot use it and not free. Seems to be a total con to me!