Uswitch Gas & Elec wine switching offer: Are you having problems?

CheeseCat

Well this is fun

The site doesn't work in Chrome and freezes constantly in Firefox and IE.

Just about managed to add the crate, add the voucher and attempt to check out with numerous errors - now its taken me back to the beginning and guess what 'the voucher code has been used'

Talk about making it as hard as possible!:(

uSwitch_company_representative

Hi CheeseCat,

Sorry to hear you've had problems. Give Virgin Wines a call on 0843 224 1001 and they should be able to sort thi out for you, if you run into any more difficulties please drop me a line or give us a ring.

Thanks

Lauren

spmc

I've just had my codes sent through but when I go to redeem it is trying to charge me £6.99 delivery. I understood delivery was free, is there another code to remove the delivery charge?

uSwitch_company_representative

Hi spmc,

If you call Virgin Wines on 0843 224 1001 they will sort it out for you.

Lauren

DoesntEnjoyCapitalism

Is there an exclusively white case available with the voucher or do we have to take a mixed case?

Thanks!

deebee

Lauren, thanks for your note, but I am so disappointed having sent e-mails and not even had a reply that I have totally given up with your company, I am sure that you try hard, and your intentions are good, but given that I sent my e-mail to your CEO, and copied him on my last e-mail, to have no reply, shows complete dis-interest in your customers

I will be changing supplier, but not via u-switch, maybe you should re-name to u-seless

uSwitch_company_representative

DoesntEnjoyCapitalism wrote: »

Is there an exclusively white case available with the voucher or do we have to take a mixed case?

Thanks!

Hi DoesntEnjoyCapitalism,

There's a case of six premium white wines, but if you want 12 bottles, they're all mixed I'm afraid.

Lauren

uSwitch_company_representative

deebee wrote: »

Lauren, thanks for your note, but I am so disappointed having sent e-mails and not even had a reply that I have totally given up with your company, I am sure that you try hard, and your intentions are good, but given that I sent my e-mail to your CEO, and copied him on my last e-mail, to have no reply, shows complete dis-interest in your customers

I will be changing supplier, but not via u-switch, maybe you should re-name to u-seless

Hi deebee,

Can I ask the name of the person who you emailed? I'm disappointed to hear that no one has been in touch and I would like to chase this up for you.

Lauren

deebee

Lauren, was someone called Alexandra who was dealing with it, also I copied in Steve Weller

Thunder_Road

I switched a few weeks ago and have now received all the paperwork on my new dual fuel account but have heard nothing about the voucher. I know I've been informed on here that I should wait a few months but what I'm worried about is that I was told originally that I should receive an e-mail straight after I switched about the wine voucher but I didn't and despite e-mailing uswitch I still heard nothing. Can anyone give me advice please?