Uswitch Gas & Elec wine switching offer: Are you having problems?

spmc

Lauren

I applied to switch to EDF on the 9th June with gas and electricity completed by the 22nd July. I have not heard anything, should I email you my details?

regards
Sean

uSwitch_company_representative

Hi jojoanna,

We've got your email and we're looking into it.

Thanks

Lauren

uSwitch_company_representative

Hi spmc,

It takes up to 4 months from thr date you switched (9th June) so you have a little longer to wait I'm afraid . In the meantime, doublecheck your confirmation email to make sure that it makes reference to your wine - if it doesn't give us a call on 0808 178 3492.

Thanks

Lauren

martinlodyga

Uswitch sent wrong link but it seems offer is at least true,
my wine case arrived without any costs,
Thanks...

creoulo

still not work for me, voucher already redeem! Will call virgin cs.

Occy

Hi, Lauren,

I have emailed you as I have not had my voucher and it has been 4 months 3 weeks, hope you can help

Steve

uSwitch_company_representative

Hi Steve,

We received your email and believe you have had a response from the customer service team? Let me know if this isn't the case.

Thank you,

Maya Robert

creoulo

call virgin wines and voilà, they sort it. Thanks to all involved in this very helpful forum. :beer: FIVE STARS :beer:

Rehevkor

creoulo wrote: »

still not work for me, voucher already redeem! Will call virgin cs.

This happened to me - I think it was because I selected Paypal for payments rather than credit cards (not that there were any payments)

patdav

I went through the MSE link to the u-switch site and arranged to change my dual fuel. U-switch confirmed and in the e-mail I received a Virgin Wine voucher to the value of £60. When I clicked on the link in the voucher I was directed to the Virgin wine website which offers me the choice of 3 different wine packs containing 15 bottles. Each pack costs £109.99 but I can use my £60 voucher and then only pay £49.99 for the bottles of wine. This is not free wine and certainly not what I expected. 2 years ago I switched and got a free box of wine but the rules have changed. I'm now expected to pay £50 for the privilege of getting the wine plus they'll enter me into the Discovery Club which means I'll be sent cases of wine every 3 months unless I tell them not to do it. This is not what I expected at all and I'll be ringing U-switch on Monday to compain. Wish I'd gone with the £30 cashback with Money Supermarket.