Uswitch Gas & Elec wine switching offer: Are you having problems?

meximum

I have signed up twice now to switch with uswitch dual fuel through MSE link to be eligible for wine offer. Twice because the first time, despite an email confirmation, my new suppliers had no record. Exactly the same has happened again. Uswitch have ignored all my several emails asking for a progress report. I phoned yesterday and spoke to Ade Bisi who told me the switch could only be checked by going through my new supplier. According to EDF this is simply not true. I have just sent a final ultimatum to Uswitch but am not holding my breath and seriously researching another switch company. Be nice if Uswitch could find time to reply!

meximum

Woops! Sorry for posting twice, very new newbie & still getting the hang of this forum stuff!

uSwitch_company_representative

bockster wrote: »

Hi there,
Can anyone advise, just switch to a duel fuel with scottish power on u-switch via the link on here, but all through the process there was no mention of a free case of wine! Just woundering if this is the norm and I have nothing to worry about or whether something has gone wrong. No confirmation emails whatsoever at the moment. Thought I'd ask this whilst I'm still within the 7 day cooling off period.
Thanks in advance

Hi Bockster,

The only place the wine should be mentioned on the website is on the very first page you hit on uSwitch when you come from MSE.

It will also be mentioned in the confirmation email we send you after you've switched (it's towards the bottowm of the email).

If it's not there, give us a call or email the address in my profile and we'll look into it for you.

Lauren

uSwitch_company_representative

meximum wrote: »

I have signed up twice now to switch with uswitch dual fuel through MSE link to be eligible for wine offer. Twice because the first time, despite an email confirmation, my new suppliers had no record. Exactly the same has happened again. Uswitch have ignored all my several emails asking for a progress report. I phoned yesterday and spoke to Ade Bisi who told me the switch could only be checked by going through my new supplier. According to EDF this is simply not true. I have just sent a final ultimatum to Uswitch but am not holding my breath and seriously researching another switch company. Be nice if Uswitch could find time to reply!

Hi Meximum,

Sorry to hear you've been having problems.

If you'd like to drop me an email at the address in my profile with some details will look into this for you.

Thanks

Lauren

Ivor1971

Hi Lauren, i switched via the mse link a few months ago - still not had a voucher though. I switched gas & electricity and definitely used the correct link. I emailed the address in your profile but have had no response after a couple of weeks. Can you help?

uSwitch_company_representative

Hi Ivor,
Sorry about that! Could you email it over again (editor@uswitch.com) and I'll look into it today for you?
Thanks!
Maya

Ivor1971

uSwitch_company_representative wrote: »

Hi Ivor,
Sorry about that! Could you email it over again (editor@uswitch.com) and I'll look into it today for you?
Thanks!
Maya

Hi Maya, email sent.
thanks

Perfo

Any update yet Lauren ? Thanks

uSwitch_company_representative

Hi Perfo,
We passed your feedback has been passed on to the team! Although I understand your point, we haven't had any similar feedback form any other customers, but we'll keep you updated if there are any changes!
Thanks!
Lauren

mattee77

I switched on may the 12th, Duel Fuel through the Link on MSE. The T&C said the voucher could take up to 4 months, I have patiently waited (twiddling fingers) and it has now been 4 months and 1 day and still no voucher?