Uswitch Gas & Elec wine switching offer: Are you having problems?

uSwitch_company_representative

Hi patdav,

The vouccher in your email is a different offer (one we send to everyone who switches). It seems like there's been some kind of mix up - please do give us a call on 0800 051 5493 and we'll take a look into it for you.

Thanks

Lauren

merly01

Hi Lauren, I recently changed my dual fuel contract and have now sent a second email to ask if I qualify, will I receive something back or do I have to phone?

thanks

Jason

mrsbeetlebum

I did everything as I should yet have heard nothing about the crate of wine any suggestions??
:beer:

uSwitch_company_representative

Hi Jason,

Sorry you haven't had a reply yet - feel free to email me or give us a call if you'd like to.

Thanks

Lauren

uSwitch_company_representative

Hi mrsbeetlebum,

It takes up to four months since you switched for the voucher to be sent out. If it's been 4 months or longer, please drop me and email or give us a call and we'll look into it for you.

Thanks

Lauren

LucyG1965

Not sure about switching gas and elec with Uswitch for wine. Maybe you need to drink a whole case and then you won't need your heating on as you'll be unconscious. Why do the utility companies make life so confusing and make it feel like there's a catch somewhere...??? I saw this website which saves more than £40 off a case of wine - you don't have to buy any more wine off them at all after getting your first delivery, nor do you have to enter the incomprehensible world of switching utility companies. No catch! brilliant.

Kam9

I applied to switch on 8th June which is now over 4 months ago and started receiving my energy from the new supplier on 14th July which was 13 weeks ago. I got my email at the start saying that I was entitled to the voucher for the free case of wine.
I still haven't received my voucher yet
Katie

uSwitch_company_representative

Hi Kam9,

Drop us an email or give us a call and we will look into it for you.

Thanks

Lauren

Kam9

Hi Lauren,

Thank you. I sent my email and within hours had a reply with my voucher details. I phoned Virgin Wines and my case is on its way!!

Katie

zandner

I've just emailed the email address at the top of this email, having had absolutely no response from the uSwitch Customer Services email address. I switched over 6 months ago, and have heard absolutely nothing. Oh, and the switch was an absolute nightmare...

Why are customers having to chase this, and it isn't happening automatically? Strikes me as a somewhat cynical ploy to avoid having to give the free wine, and only give it when a customer remembers and chases it up over 4 months later?
Or am I too cynical?!?