Phoneboxdirect (merged threads)

the_tired_one

Have 3 contracts with them.

All claims paid up promptly and with courtesy!

Quidco used to pay £30, but now its £15 - but I would still chose it over e2save and the others.

And their customers services are fantastic.

yaacov81

i have a contract from pbd
the first cashback claim went indcredibly well, i got my cheque in less than 2 weeks.

unfortunately my second claim was rejected because i never sent the second page of the bill which says the traiff io am on. i am rather gutted but to be fair those are the rules of the game and you have to keep to them if you want your cashback.

my question is to wether it is worth sending off for my future cashbacks as their policy is that once you lose one cashback you loose them all.
does anyone know if they enforce this.

i ask this because i am thinking about downgrading the tariff to the cheapest oner and just getting snother contract for 12 months free. but if there is a chance that i will still get the next three cashbacks then i will stick with it.

the_tired_one

If you fail to stick to the terms of the cashback agreement (and 1 is declined), then you lose the right to claim subsequent cashbacks for that contract.

Thats what they say - but I would submit it nonetheless - whats the worst that can happen? They'll reject it again.

yaacov81

a fair point.
if there is no chance of getting then i will downgrade the traiff to save some money. if i downgrader then there is no chance of getting the money

prioryscout

Hi just wondering if anyone could provide me with the address to which I have to post my cash back claim from phone box direct its the first one the address shown on the claim form given to me when I purchased was
"mobile media systems,claims dept
p.o.box 8161
cotgrave
nottingham
ng12 3wL

just wondering if its still valid has anyone claimed successfully using above address.as I remember reading on some other forum that claims address has changed to the following
Mobile affiliates Ltd
claims deptt
p.o box 8895
bingham
nottingham
Ng13 8xa

I'm confused which one should I send to I'm already late and any help would be highly appreciated.

prioryscout

Please reply to my post or i'll loose all of my cash back

lkoky

prioryscout wrote:

p.o box 8895
bingham
nottingham
Ng13 8xa

I sent mine to the new address above early this month, and got an email reply saying they have received the claim 6 days later, no cheque yet.

DANNI_3

I AM REALLY NOT HAPPY WITH PHONEBOX DIRECT.
it is the first time i have had a contract phone, i thought i was getting a good deal at the time, as it said cash back on your line rental, and i have not recieved a penny. i have phoned them, sent letters and all they say is that it is been dealt with. but surely it does not take a year to do this, lost £360, it has really put me off using company's like this again. So was just wondering if there is anyone having the same problem as me.

itgoodson

Danni,

Have you been sending off the right bills and the right time through the course of the contract?

DANNI_3

yes i even rang them to make sure i get them there on time