Phoneboxdirect (merged threads)

mcmanlyn

KILOCHARLIE wrote: »

just tried ringing both this premium rate number and the other one they have (the old cashback enquires line) which is the same number but has 22 at the end rather than 66.

BOTH LINES ARE DEAD!!!!!!! NUMBER UNOBTAINABLE

Any suggestions before I hear they've folded???

I've called the CNM number this morning and it had a recorded message saying the calls cost 50ppm - was only ringing to check though so I don't know if the call would have eventually been connected to a real person

alwayslearning_2

rose28454 wrote: »

I bought the phone on 29.6.7. How do you know it changed on 2.7.7 so I can quote this if needed. Thanks

Use the wayback machine - see link below. Terms change on the 2nd July.

http://web.archive.org/web/*/http://www.phoneboxdirect.co.uk/terms.htm

Mine's_a_guinness

Hi

Just about to send my first claim in and not too hopeful after reading some of the posts on here. Noticed they advise not to send in a summary bill, which is what I've always been provided with by Vodafone. Phoned Vodafone to request a full bill - £1.50 per month! Anyhow, asked them to send one but as I'd already received summary bill stressed I didn't want one that said 'copy' on it as I thought PBD might use this as a way not to pay, saying it wasn't an original bill. Guess what - it came with 'copy' on every page. Has anybody made a successful claim using a summary bill or a bill that has copy printed on every page?

samba

Mine's_a_guinness wrote: »

Has anybody made a successful claim using a summary bill or a bill that has copy printed on every page?

A network copy bill is fine - that is what they told me to send when my original bill got lost in the post.

KILOCHARLIE

Mine's_a_guinness wrote: »

Hi

Just about to send my first claim in and not too hopeful after reading some of the posts on here. Noticed they advise not to send in a summary bill, which is what I've always been provided with by Vodafone. Phoned Vodafone to request a full bill - £1.50 per month! Anyhow, asked them to send one but as I'd already received summary bill stressed I didn't want one that said 'copy' on it as I thought PBD might use this as a way not to pay, saying it wasn't an original bill. Guess what - it came with 'copy' on every page. Has anybody made a successful claim using a summary bill or a bill that has copy printed on every page?

i've used a summary bill (as opposed to an itemised bill) many times over the last year and they have been fine. double check though as i know they have tightened up their rules recently (ie. include despact note etc)

Saying that, my new line with them has free itemisation which may have something to do with it. I'm sure they wouldn't expect for you to have to add itemisation to get your cashback mind. Also if you need to use a copy bill, ring them and advise the original got lost in the post, ask if its ok, get the name of the person you spoke to and when submitting your claim put a note in with it explaining the same and include the details of who you spoke to.

alwayslearning_2

Mine's_a_guinness wrote: »

Hi

Has anybody made a successful claim using a summary bill or a bill that has copy printed on every page?

I have made a successful claim using a summary bill which was a network copy. I wrote a cover letter explaining the original got lost in the post. That was back in August, still no cheque though............

Good luck, make sure you use the belt and braces approach.

Mine's_a_guinness

Thanks for all the replies. I'm a bit more hopeful now, sounds as though at least some people are getting paid.

mrstreacle

Finally got my cashback through on Wednesday and it only took 10 weeks which is better than the time before.

Micky

PBD now owe me £150, still waiting for cheques, two family phones due for replacement soon. I won't be using PBD until I receive the cheques. Usual e-mails received. The use of a 0901 number is a disgrace.

After a couple of years of using PDB, my verdict is now run away, run away.

TooNice_2

francka wrote: »

I have just had clarification of the terms from Phoneboxdirect, and they allow 3 days extra meaning that I need to send them my bill dated 117 or more days after connection. So my bill at 118 days is fine

Can someone re-confirm that 117/3 days early is the magic limit?

In one of my previous post I ran into the 'around' vs 'a good time after' 120 days problem. In my case, my 4th bill was exactly 3 days early. I followed my judgement and sent the 4th bill and was bracing for that £10 early claim charge, but it never came. I was then worried as the deadline of the 5th bill passed that they would inform me, too late, that I should've sent the 5th bill. It took a while, but I've finally secured my first claim. Fracka's post would explain why I was not charged for an early claim.

My next claim is, once again, very close to last months bill dated 18th Oct corresponding to 176 days. 4 days short of a 180, 1 day more than the 3 days extra. The case that is confusing me, is Lotus-eater's problem: the first claim was WAY early. Even assuming that the connection date is the 24th of March, the earliest bill acceptable, using the 117 days rule, would have been the 19 of July. If we assume that his connection date is the 26th of March, then his first claim was off by a whole week! Incidentally, the second claim, which was considered 'early', was off by fewer days than the first (5 days instead of 7).

So either they are more lenient with the first claim, or they are really, really arbitrary with what they let you get away. Going back to my own claim, am I better off assuming that 4 days is short is 'too far off', and send the next bill as soon as I receive it? Assuming that I do everything properly (fill in form, staple the bill, take picture/video of putting/sealing both in addressed envelop, send by special delivery), would I be in a favourable legal position if they reject my claim on basis that it was 'late'?

Cheers.