Phoneboxdirect (merged threads)

buster1970

misspaste wrote: »

Thanks mobilejunkie. I have kept every scrap of paper and email generated from this carry on. What pain it has been. I don't have any sir names of the people I spoke to on the phone, they were very cagey about giving last names.

I have the full names of the 3 directors & 2 managers if you need them. There is probably not many more staff than this anyway. If you have done everything correctly they will bottle out before a court hearing. Just afraid you usually have to pursue the matter through MoneyClaim but your costs are paid on settlement. I know its a pain but its often the only way.

Lotus-eater

I haven't been on here before and could really do with some advice re cashback from phoneboxdirect from those of you on here.
I can't find my problem on the thread.

Just received a letter today titled "Early cash back claim"

I connected on the 24th to 26th of March, first claim has gone off OK for 2 mobiles. Second claim on one has come back with this problem.

The claim form says I should send off monthly bill 180 days (6 months) after connection, so I sent off bills dated the 17th September. (180 days is 22nd Sept)
They say in the letter "the document you sent us is dated too early" , " we need the one dated around the 17th August".

I'm confused (very), last time I sent the July 17th bills (120 days 4 months), so 2 months later is September......

And I've only got one letter and I sent 2 identical claims in. Ummm help! what should I do? Is it worth ringing them about this?

mobilejunkie

You're lucky they didn't charge you £10 then. By your own calculations the September bill falls short of showing that you have been connected for 180 days. The reference to August suggests the letter is in respect of your July claim. They have sent it too late for you to claim in August so now you have lost the rest in respect of that contract - is your own fault I have to say, in this case. It would also explain the lack of the £10 charge. NOW thjey will say you're too LATE to claim the first cashback. However, you cannot have sent your "first claim for two mobiles". You HAVE to send each claim entirely separately; forms, envelopes - the LOT. One mistake and you've had it. Sounds like you've made more than one but without knowing the details of your FIRST claim(s?) it's hard to tell.

Lotus-eater

The first cashback claims have already been OK'd. This is in relation to the second, as they say in the letter I have until the 26th of October to get the correct bill in.
Oh and they have charged me £10.

I didn't say I hadn't sent the two claims separately, in fact I did.

mazmas

TERMIN8TOR wrote: »

Hi
When you say you've resubmitted your claims, did you have to get another invoice from your operator?

With regard to my reasons for pursuing this, my view is they have misled me by providing two reference numbers (the latter / incorrect one was the only reference received via normal post and was sent a month after initial email order confirmation, hence the latter was the latest "reference" number I had). I had included the despatch note where the latter number came from with my cashback claim form (even though I didn't have to include this letter). From this, and my completed cashback claim form, they (PBD) knew from the outset that the claim was in refeence to my order reference PBDXXXX. There was no question of them not being able to identify me as a customer or an undue burden on their admin staff to figure out who the claim was from. Indeed, after a week of them receiving my claim their Claims Dept sent out an email with my correct PBD order ref number stating they had received my claim... It would appear to me that there are at least 3 of us on this thread who have all been mis-directed to quote the wrong reference number. If you take a look at their most recent cashback claim forms they spell out that the order reference number statrs with PBD (I can only see this clarification being made as people have been confused in the past).

If it is OK with you I would like to keep in touch with you via PM to see how this progresses. I have written to thei cashback address for them to reconsider. I will write to their complaints dept (address on their website, I think) before commencing a small claims action if required. Should a small claims court action be required, can I count on your (or anyone else here folks) suppport to be a witness to the possibility for real confusion created to consumer with reagrs to this claims process?

Many thanks in advance. Keep us informed of any progress on this!!!

hello everybody,

just to update everybody, they have paid me the first cash back instalment today.

mazmas

mustbemad

:mad:

Still no cheque after receiving an email on the 10 sept claiming it would be with me in 10 days!

I just phoned again and got told that as it has been over 45 working days she would send it to processing to get sorted ASAP eerrrrmmm, what! It has been 66 working days, they are taking the mickey out of me now! when I phoned a few weeks ago, i was given some pathetic tale about my cheque being delayed by the postal strike even though it hadnt even been written yet and the strike was already over. Then she started bleating about not having enough cheques and it would be sent out next week, now I am being told it has got to go to processing!! I feel sorry for anyone who has taken out a contract with this shower recently!!

I said I would be going to MCOL if I have not recieved my cheque by Friday, do I need to put a LBA in the post today or can it be verbal?

MBM x

mobilejunkie

You should have already sent a LBA. Now you'll have to do that first and wait a while longer!

mustbemad

mobilejunkie wrote: »

You should have already sent a LBA. Now you'll have to do that first and wait a while longer!

Why should I have already sent a LBA?, I only mentioned MCOL today so how would I have sent the letter in already.

mobilejunkie

" It has been 66 working days" THAT'S why - whether you mentioned it today or not!

buster1970

:beer:
Success at last. After fighting with Mobile Media Systems ( phonebox direct, cnm etc) for nearly a year they finally paid out. My advice is do not keep threatening legal action, give them one chance then start court proceedings with Moneyclaim while this company are still in business. My case wasn’t the strongest as I couldn’t prove disputed claim was sent but gambled on their own unfair T & C’s. They said they would defend the claim but bottled out after 3 weeks. Received chq’s for disputed claim + court fees & another contract that I hadn’t even started court proceedings with yet. Paid £460 for a £30 gamble. Chq’s were banked before the postman reached the gate & gave it a week before writing this as I thought they might bounce as soon as I withdrew court action. Although I knew I might lose I thought it was an opportunity to drag someone from MMS out of anonymity to face some abuse but I am happier with the money. Don’t think I could bear to pay their costs & expenses, but they really do not fancy court.

The letter denied blame on their part, gave payment as gestures of goodwill, told me not to inform 3rd parties & said I could no longer use their company but would I like to recommend friends .CHEEKY B******S!. The only hope for others is that it looks like somebody has been employed to resolve some issues to keep the company trading & they have invested in chq printing facilities, although this may have been done to help one of the directors Joanne Slater with her handwriting problems that should have been corrected at Primary school.

In edition to previous info on MMS ( post No: 382) Manager :- Jo Whipp & Ann Bond 01785 236201.

Thanks to all those for their advice & experiences on this site.