Phoneboxdirect (merged threads)

thesaint

coal32 wrote: »

Can someone explain the consequential loss cover please - are you saying that it covers you if phoneboxdirect say that a page is missing in your claim? Otherwise it provides no more compensation than recorded delivery - £34.

thanks

From the Royal Mail website.

We can only offer Consequential Loss for items sent using one of our Special Delivery services. Consequential Loss is for financial loss that is separate from an item’s actual market value, incurred as a consequence of delay, loss of, or damage to the item.

francka

Thanks to mobilejunkie and lynsey, I will let you know how I get on, and who's advice I followed

mobilejunkie

Maybe we should have a bet on this one? Lol! Of course, if I'm right they won't tell you in time to use the next bill....! SO - you'd better keep a VERY close check on it should you send the September bill!

musehead

What does a Phonebox direct reference number look like? There is a 7 number reference written on my depatch note, and a different reference number written in my order confirmation email in the format PBD123456. Thanks very much!

francka

It appears that both mobilejunkie AND Lynsey were right, in a way...

I have just had clarification of the terms from Phoneboxdirect, and they allow 3 days extra meaning that I need to send them my bill dated 117 or more days after connection. So my bill at 118 days is fine

michaels

musehead wrote: »

What does a Phonebox direct reference number look like? There is a 7 number reference written on my depatch note, and a different reference number written in my order confirmation email in the format PBD123456. Thanks very much!

You need to use the one on the email - I used the one on the dispatch note and they wrote back just over 2 months later denying my claim. Am going to send them letter before action as this is clearly in breach of sale of goods act.

TERMIN8TOR

michaels wrote: »

You need to use the one on the email - I used the one on the dispatch note and they wrote back just over 2 months later denying my claim. Am going to send them letter before action as this is clearly in breach of sale of goods act.

i am in the same boat. my despatch note ref came nearly a month since initial order.naturally assumed new / latest despatch note replaced prior refeence. i intend to take small caims action. Would be interest ed in knowing how your claim progresses. thanks.

thesaint

michaels wrote: »

You need to use the one on the email - I used the one on the dispatch note and they wrote back just over 2 months later denying my claim. Am going to send them letter before action as this is clearly in breach of sale of goods act.

I think that they are in the wrong, but, could you explain the part of the the Sale of goods Act that it is clearly in breach of?

If you are sending a letter before action you need to include it if you are to be taken seriously.

michaels

Seems to be the unfair conditions in consumer contract regulations not slae of goods act.

Some info is in this post http://forums.moneysavingexpert.com/showpost.html?p=6021171&postcount=669

There is another post somewhere with an even clearer statement of the relevant term which I will try and find later.

insurgente

have you tried ringing them up to ask when to send in your bill? I did that and they were surprisingly helpful...turns out i'd been trying to send mine in a month too soon. this was a year ago though and they seem to have gone down hill since then. but worth a shot