Oasis airline in liquidation- what to do?

twitch

I don't know what it is with their disputes department, but they never listened to me either and gave me the same response, on two occasions.

I wrote after the second conversation, to the address you mentioned, and addressed and mark the letter FAO: Internal Chargeback Department, saying that I was not pleased with the responses I had been given. The money was charged back to me the next morning.

sonoi100

rustyg wrote: »

Yes, of course I wrote to MS/Goldfish first using the address given on the front of the statement. I had already used the same card to buy replacement flights. I sent printouts of both return flights and evidence that Oasis had gone bust. I simply told them that they were liable to pay for my new flights and if they didn't cough up, I'd take legal action. They messed me about so I filed an official complaint with the FO. They paid up within a week.

Thanks for your help again mate and all the other posts, I know what to do now...

I will write a letter to MS/Goldfish/Barclays today and will post back when I have some response....

Thanks!

bobo32_2

That seems quite encouraging .... as fas as I know you seem to be one of the only one who has a refund so far.

I don't understand why HSBC disputes department has been handling this so poorly. There must be thousand of customers out there with the same problem ...

twitch

I think Vienly got a refund from HSBC, that's who told me about addressing the letter to and marking FAO for the Internal Chargeback Department!

Oh, and in your letter, say something like 'I confirm that I want HSBC to proceed with processing my claim. If not, I will take further action."

bobo32_2

thank you! hope I get a respose asap, will let everyone know how it goes..

tsey

I have just got a full refund from MS after a shaky start within 10 days of posting my claim (Oasis tickets, additional costs for replacement flights AND onward train tickets):T :T :T :T . Therefore 4/5


I sent my claim to section 75, see previous thread.
Don't ring customer service who knew next to nothing of section 75.
Ring Claims Dept on 0800-9171600 whose staff were more helpful. They could speak to section 75 and update on claims.


My complaint of poor customer service, incorrect information went to Barclays. Acknowlegement of receipt arrived within 5 days and I shall in due course get a full response after investigation.

smiffy79

Hello,

Have found this forum really helpful with regards to the Visa Chargeback system so just wanted to let you know that I managed to get a full refund back from Nationwide on my debit card. When I called them they didn't have a clue what I was on about but then I sent a letter to their Visa Dispute team and received a full refund a few days later.

Hope it works out for everyone else. We have now rebooked our flights for Oct with Air New Zealand and they were only £100 more for the 2 of us - booked on credit card this time though - just in case!!

Excalibur_2

I just want to thank those who have written before concerning this issue. I paid just over 1100GBP for 3 tickets after booking with Oasis on 5 April using my HSBC credit card and didn't even get e-tickets/confirmation back from them so I think they must have known that there was a problem. All I had was the booking confirmation numbers I wrote down once the online transaction had been done.

HSBC have been extremely poor in dealing with this. I have spent more than 4 hours with them on the phone over the past month and have only got as far as most people have described here. I was offered 5GBP in compensation for the time taken on the phone. On one occasion, I spent 1 hr 40 minutes on the phone to them.

When I first phoned HSBC, they told me to contact the liquidator which I did by completing the Oasis pdf claim form and scanning it before emailing them. The Oasis fax number doesn't work as it doesn't receive (I tried it nearly a dozen times without success) nor does the phone number as you just get a recorded message.

I've just sent my completed Declaration (Claim form) along with a letter to HSBC back in the 1st class reply paid (freepost) envelope addressed to:

Sathya Jayakumaran - Manager
Disputes Chargebacks Department
HSBC Bank plc
365 Chartwell Square
SOUTHEND-ON-SEA
SS99 8BR

The name of the above person was on my declaration (claim) form which I received. The actual claim form says you should send it back to the Customer Relations Department at the above address with a slightly different post code, SS99 2UU but they must obviously reach the same place.

I used similar wording in my covering letter to the one shown by tinsnail1 post #455 with the statement that it was going to be my final letter before I would be writing to the Financial Ombudsman. I also included a copy of my email to Oasis and their reply (the undated letter from KPMG) and just got a Certificate of Posting stamped (which is free) at the Post Office so that I had a record it was sent.

I have given HSBC 14 days to formally reply to me and am now waiting for their response.

lucky88_2

HSBC ;0,0,0 too many to track
LLOYDS TSB; 3,5
Barclays;3
Nat West;
MS Goldfish; 4,4
JLFS(alias HFC&HSBC); 0,
First Direct;3,
Capital One.
Nationwide; 3

Odd that HSBC is still bias to customers in hong kong, because HSBC and its subsidiary Hang Seng Bank have fully refunded their cc customers in hong kong and they dont have to because they have no S.75 or any consumer credit legislation in hong kong!! they did it for PR reasons. So, why dont they do it here.

Chucky_2

FIA wrote: »

Hi,

For those Morgan Stanley cardholders out there, what address did you use when you claimed?

I called Goldfish up a few weeks ago and asked for the address of the dispute team, and I was given the general PO Box customer enquiry address. Is this the address that you use too?

Now knowing that MS/GF is owned by Barclays, do you recommend me to contact Barclays instead if it is a first time communication? If so, would someone provide an address for writing please?

Thank you.

You can also email them at [EMAIL="cbgi.disputes@goldfish.com"]cbgi.disputes@goldfish.com[/EMAIL]