Primus Option 2 ?

steven_cardwell

Koska wrote: »

I have just signed up for Primus Saver Option 2 but, like creddish, have been unable to logon to their website to view my online bill. The website I am trying to use is www.planet-talk.co.uk.

Does anyone know why this is?

Try this https://secure.planet-talk.co.uk/Login.aspx

EDIT - I have that address saved in my favourites, and usually works, but after signing in, i get a message saying "The web application you are attempting to access on this web server is currently unavailable. Please hit the "Refresh" button in your web browser to retry your request", so i take it their system must be currently down/offline.

10_66

I rang them yesterday about this, and they said it's been down since Tuesday, and they don't know when it'll be back up again. I was told just to try in a few days' time.

ioscorpio

That's a bit worrying, I'm thinking of going back to BT as I don't use Primus to make calls anymore.

utilitybroker

This is not the first time their have been problems accessing your account. Their was a longish thread about it a while ago,which i cant find.

BritBrat

Looks like Primus are getting a new web site:

This is a test page for your brand new site.
Congratulation, you have new site now. Please upload your content to the new site using provided credential.
Should you have problem, please contact Ahmed Desai or Manohar Pradhan at 02076696711

http://www.planet-talk.co.uk/

Primus Telecommunications Ltd
Business Sales Enquiries:
0800 036 3698
Main Switchboard:
0207 669 6000
Address:
Level 2
207 Old Street
London
EC1V 9NR
United Kingdom

Koska

Surely it's very unusual for a business like this to have a website down for nearly a week isn't it?

ioscorpio

I am fed up of not being able to view my bills for calls I have not made as I no longer use my BT line, only my Orange voip line. It only pennies a month, but I can´t be bothered with them anymore, I have just emailed them to cancel my account.

Is it a month´s notice you have to give them, or can I just contact BT to route my calls back through them? If I make a few 0800 calls a month through BT, will I be able to re-instate free 1571?

Heinz

ioscorpio wrote: »

I am fed up of not being able to view my bills for calls I have not made as I no longer use my BT line, only my Orange voip line. It only pennies a month, but I can´t be bothered with them anymore, I have just emailed them to cancel my account.

Is it a month´s notice you have to give them, or can I just contact BT to route my calls back through them? If I make a few 0800 calls a month through BT, will I be able to re-instate free 1571?

If you currently have Primus Saver Option 2 CPS, you must be paying line rental to BT. You are probably on BT's Unlimited Weekend (calls) Plan (formerly BT Together Option 1) and now get inclusive (free) weekend UK 01/02/03 calls of up to 60 minutes each. Even though they're free, such calls count as 'qualifying' calls for free Caller Display and/or 1571 (but please don't use 1571).

You can make calls via that package simply by using the prefix 1280 before each call whilst Primus is still operational.

ioscorpio

Just received a reply, so they are still trading


I have arranged cancellation of your CPS service, which will take approximately 15 days to complete.Best regards
Customer Services
Primus Telecommunications