Has anyone Used prepaymania.co.uk before? Are They Legit?

bellyfester

Well i thought that I had a good legal case too!- one woman at consumer direct was very helpful told me what to state but after no results I then rang consumer direct again where another woman essentially said I was stuffed pretty much due to the length of time that had passed and the difficulty proving my case. She was very pessimistic. Its so late now that I can't do anything legal so I may as well just advise people to learn from my mistake!

I would be interesting to get a proper legal opinion on this matter on this forum because I had a similar opinion as you OneaDay regarding my rights and this has really shocked me.

here is some of the correspondance...

Repair can take up to 4 weeks - depending on the problem.
Regards

I still have not received my phone and it has been 6 weeks since it was received by yourselves by recorded delivery. I was informed it would take upto 4 weeks.
Please return my phone or provide me with a replacement asap.

Your service has been unacceptable, from falsly selling me a phone that was not in warrenty and faulty, and now not returning it after delivery 6 weeks ago.
If this situation is not rectified I will take this matter further.


Hi,
Apologies that this is how you feel. We did not sell you a handset that was out of warranty - if we had then we would not be able to get it repaired - we do not have our own repair centre's - we send the handsets off to an independent repairer. It was just an easier process to return it back to us than proving it to Carphone Warehouse. As with any repair - the amount of time it takes to repair it - depends on the fault with the handset. As you are aware, the handset was not faulty when you received it - therefore, you were not sold a faulty handset. It unfortunately developed a fault - which is not common but this is why all handsets are covered by a 12 month manufacturers warranty - just in case.

I have asked our returns team to contact the repair centre & see what the problem/hold up is & I will come back to you tomorrow.
Regards

2009-08-07 Thank you for your response however, 9 days later I have still not received a follow up email.
I have now had to take matters further and would like to reiterate the situation using the official advice I have received. Your service has been unacceptable on 3 levels:
1)Firstly You are in breach of contract.The phone was sold with the description that it was was covered by a 12 month manufacturers warrenty. Despite what you have said in your prior email, the handset was not covered by the manufacturers warrenty. I had tried to take it to 2 different official Nokia repair centres both of which stated that it was not in warrenty. Photocopied documentation was provided with the phone when I posted it to yourselves by recorded delivery. The item is therefore not as described.
2) The phone can be considered faulty as the OFT states that 'If the goods develop a fault in the first six months, it will be assumed that the fault
was there when you bought them unless the
trader can show otherwise.'The phone developed a fault in under 4 months.
c)By law you have to remedy the situation/repair the item within a 'reasonable' time. The phone was sent to you over 7 weeks ago. This is not a reasonable time. Additionally the phone has not been returned by the time frame that you yourselves stated it should- 4 weeks.
The phone was faulty, not as described and not repaired within the agreed time frame. I am therefore entitled to a refund for the phone and the cost of returning it by 1st class recorded delivery. I will be reasonable and give you 5 working days to provide a Full refund before I take this matter to the next level.

Regards

# 8.Support Team2009-08-10 Hi,
Your handset is due back with this weeks repairs.
Regards#

9.2009-08-11 Unfortunately given the excessive timescale in getting the repair done I have had to purchase a new phone. I require a full refund, including postage, as requested in the previous email to offset the cost.

I am entitled to this refund by law and I require this refund asap. I gave you 5 working days from the date of the last email so you now have until friday to refund me the cost of the handset.

If what you say is correct and the handset is due back to yourselves this week I would only get it by next next week and 2 months is a very unreasonable time period to wait for a repair. I have also been advised not accept this phone back as it would not be covered by the manufacturers warrenty.

10.Support Team2009-08-11 The handset's warranty is for repair & not refund I am sorry. When the handset is returned we will return it back to you.
Regards

this is when they then refused to repair the phone and I was told I essentially had no rights...
Also if there ever was any customer damage internally it would not be from me but from the fact that it was a reconditioned phone. Interesting that other people seem to have had a similar problem.

baby_frogmella

If you want a brand new, SEALED in box, phone, then i recommend you stay away from prepaymania.co.uk. Not too long ago, i ordered the Samsung B2100 from these cowboys for only £70 but when it arrived i found that the box was open, there were scuff marks on the phone and there were personal photos on the phone. I sent it back immediately, luckily they gave me a refund and instead paid slightly more from Amazon (£85 but i had the re-assurance that it was a brand new phone)

rado__

bellyfester I had the same problem and really know how you feel . The b---hes from support plaied me fool and said me the same phrases again and again. Also I opened 10 times tickets for my problem and in half cases they closed them without any answer AND MORE- on my question why my tickets mysteriously disappear again they said "sorry, you didn't send any tickets 1". In other half they did everyting to grow dispirited: every time I must begin by explanations what is my problem and what I need. I'm sure this is their tactic how you said.

PEOPLE, DON'T BUY FROM PREPAYMANIA IF YOU DON'T READY TO SACRIFICE YOU MONEY IN CASE YOUR ITEM GO DAMAGE.

d.m_3

they are legit but their service suchs. They're based in france I think, and they sent me the wrong product twice, on both occasions i bought from them.. after which I have never purcahsed from them. It's the same group as pc world, dixons, etc.

OneADay

d.m wrote: »

they are legit but their service suchs. They're based in france I think, and they sent me the wrong product twice, on both occasions i bought from them.. after which I have never purcahsed from them. It's the same group as pc world, dixons, etc.

France ? You sure?
Their site says Stoke on Trent, suspiciously close to Phones4u.

d.m_3

Ok maybe my facts are 2years out of date.. thats when I last ordered and noticed a strong connection to France o_O. I'll check if i can and let ya'll know..

d.m_3

Pixmania is a leading European e-commerce company founded in 2000. First specialized in Consumer Electronics and IT Products, Pixmania now serves more than 6 million customers over Europe with a wide range of product categories.

HQ Region: Paris Area, France
Industry: Internet
Type: Privately Held
Status: Operating Company
Size: 1,300 employees
Founded: 2000
Website: http://www.pixmania.com

d.m_3

Ta daa......

OneADay

d.m wrote: »

Ta daa......

Na daa - its prepaymania not pixmania we are talking about on this thread...... I think ....

KeithP

OneADay wrote: »

Na daa - its prepaymania not pixmania we are talking about on this thread...... I think ....

Well, most of us are... but clearly not all of us.