O2 New Retention Tariff Discount 500 / Discount 750

normanmark

Firefly wrote:

Normanmark, how do you build up minutes? Mine get lost if I don't use them!

well i dont use them so they put them onto the next months quota, i thought id just loose them if i didnt use them, but as its an online tarriff i can check online to find out what the score is with my bill etc & they jus pass the quota onto the next month - same with the texts!

joe13

matrix999 wrote:

Best thing to do is have a look on the O2 website for the best deals and connect to O2 through the website or an O2 shop. Then after 1 year you will be able to re negotiate your contract with the retentions department and get a deal similar to the ones listed above

A word of warning though - Do not get your O2 contract in a CPW shop or CPW Online as you become an indirect customer of O2 and you won't get as good a retention deal after one year.

HTH

Matrix, a question for you. My DD is on an 02 contract but she did it through The Link, Does this means she is an indirect customer.
She is definately on the wrong contract for her and every month goes over her free minutes allowance. Contract still has 4 months to run, is there any chance they would allow her to change contract, it would be worth her paying more per month to get more free minutes.
Currently pays £30 per month for 220 x-net minutes and 100 texts.
Any thoughts would be appreciated.

matrix999

joe13 wrote:

Matrix, a question for you. My DD is on an 02 contract but she did it through The Link, Does this means she is an indirect customer.
She is definately on the wrong contract for her and every month goes over her free minutes allowance. Contract still has 4 months to run, is there any chance they would allow her to change contract, it would be worth her paying more per month to get more free minutes.
Currently pays £30 per month for 220 x-net minutes and 100 texts.
Any thoughts would be appreciated.

Its only customers who bought there phone from the CPW that are indirect customers of the network. As she has 4 months still to run they may not do any deals for her as she is still in contract however there is no harm in trying with retentions. They may ask her to sign up to an 18 month contract as she has still 4 months to run. Give them a phone and run it by them, at the end of the day they can only say no and ask you to call back. They may also recommend a tariff for the next 4 months to help her call spend.

My experiences of the retentions team at O2 has been really good... There really helpful and will always try to help you out - Let the thread know how you get on

heyho_3

matrix999 wrote:

Hey Folks!!

Thought i would drop in and see how the thread is running, good to see more people getting good deals from O2.

I wanted to share something with you, i recently logged onto my unbilled calls section of the O2 website and noticed that my 400 free text bolt on had been removed. This was confirmed by customer services through e-mail. I then called customer services to get it put back on but they said it couldn't be done, as it was a computer error. The advisor apologised and said it should not have been taken off in the first place and immediately placed a credit on my account since she was not able to put it back on.

I sent an e-mail off to Peter Erskine CEO explaining what happened and how pleased i am overall with the O2 service. This was e-mailed at 11am and by 3pm the same day i had a call from one of his staff in customer relations who again apologised for the errors and immediately put the 400 free texts back on with an £80 credit to say sorry for the mistake.. This was made up of £50 compensation and £30 for three months free line rental.

Now - Thats what i call customer service

What is Peter Erskine's email?

matrix999

heyho wrote:

What is Peter Erskine's email?

Peter Erskine should only be contacted if your complaint/enquiry has not been dealt with satisfactory by customer services.

His e-mail address is: peter.erskine@o2.com

Katrina-trying_to_save!?!

i felt that it was appropriate to email Peter today from the customer service (bad) i recevied last week. How does this sound.....


I am writing this email to let you know about the service I received from o2 last week. 3weeks weeks ago I lost my phone. I followed the procedures to report the phone lost to o2, my insurance and the police. My claim was accepted and i received my replacement phone last Tuesdays 4th of April. I unwrapped the phone and went on to work. I didnt realise that I needed to register the sim as I had opened it in a rush.

On Wednesdays the 5th of April I rang at approx. 11.00am to register my phone and spoke with Jackie she explained the process and she took my details and told me that my phone will be activiated within 2-24hrs. On Thursday at 1.00pm the phone was still not working so I called again and explained what had happened the previous and the lady said that there was a bar on my phone. She asked me had I not paid my bill?? I had paid it because it had came out of my account a few days before. She then said there was a handset bar on the phone and some other bar with a code, but that was it, it was removed and to keep my phone off for 24hrs.

Friday the phone was still not working and I was fuming as I had made 2 calls to 02 and the matter hadnt been resolved. My father phoned on my behalf to see if he could find the problem. He poke to Tess at approx 12.30 and after 10mins on the phone, then turning the phone off it was on?

My father asked what was so difficult that only she could do. Basically this matter had taken Tes 10mins after waiting nearly 60hrs. I work with complaints myself and I do not see this as good customer service. Although Tess sorted the problem this was their job which they could not solve before. Tess agreed to give me £5 credit on my phone but if you have a look at my bill for the past 7mths this does not come to much.

In a nutshell I have been without my contracted sim for 3weeks unable to use the phone as it was lost. Paid a £25 excess fee to receive a phone that if 7months old and to then need to wait 60hrs in order for me to make calls. I do no see this as a suitable resolution to losing a phone. I am deeply annoyed with o2 and will have to consider whether or not to continue my contract with yourselves. I am aware that i have to buy out of the contract but feel this would be an easier outcome.

Yours sincerely
katrina

:mad: already sent to him

TightTone

Afternoon all.

I have am currently on a SIM only tariff which provides me with 200 x network mins and a 1000 texts for £25. I have been running a bill of 30 -45 pounds on average and have had the SIM only for 6 months. I was attracted by the t-mobile flext and rang O2 for my PAC number. I have told they could do me the following:

400 x-net mins and 1000 texts for £30 (12 months contract)

or

750 x-net mins and 950 texts for £25 (18 months contract)

Both come with a Samsung D600

Which deal sounds the best and is the best you think I will get?

Cheers

matrix999

Katrina-trying_to_save!?! wrote:

i felt that it was appropriate to email Peter today from the customer service (bad) i recevied last week. How does this sound.....


I am writing this email to let you know about the service I received from o2 last week. 3weeks weeks ago I lost my phone. I followed the procedures to report the phone lost to o2, my insurance and the police. My claim was accepted and i received my replacement phone last Tuesdays 4th of April. I unwrapped the phone and went on to work. I didnt realise that I needed to register the sim as I had opened it in a rush.

On Wednesdays the 5th of April I rang at approx. 11.00am to register my phone and spoke with Jackie she explained the process and she took my details and told me that my phone will be activiated within 2-24hrs. On Thursday at 1.00pm the phone was still not working so I called again and explained what had happened the previous and the lady said that there was a bar on my phone. She asked me had I not paid my bill?? I had paid it because it had came out of my account a few days before. She then said there was a handset bar on the phone and some other bar with a code, but that was it, it was removed and to keep my phone off for 24hrs.

Friday the phone was still not working and I was fuming as I had made 2 calls to 02 and the matter hadnt been resolved. My father phoned on my behalf to see if he could find the problem. He poke to Tess at approx 12.30 and after 10mins on the phone, then turning the phone off it was on?

My father asked what was so difficult that only she could do. Basically this matter had taken Tes 10mins after waiting nearly 60hrs. I work with complaints myself and I do not see this as good customer service. Although Tess sorted the problem this was their job which they could not solve before. Tess agreed to give me £5 credit on my phone but if you have a look at my bill for the past 7mths this does not come to much.

In a nutshell I have been without my contracted sim for 3weeks unable to use the phone as it was lost. Paid a £25 excess fee to receive a phone that if 7months old and to then need to wait 60hrs in order for me to make calls. I do no see this as a suitable resolution to losing a phone. I am deeply annoyed with o2 and will have to consider whether or not to continue my contract with yourselves. I am aware that i have to buy out of the contract but feel this would be an easier outcome.

Yours sincerely
katrina

:mad: already sent to him

Hope everything gets sorted soon - When I dealt with Peter Erskine's customer relations team they were very professional and had the problem sorted instantly!

Let us know how things go

matrix999

TightTone wrote:

Afternoon all.

I have am currently on a SIM only tariff which provides me with 200 x network mins and a 1000 texts for £25. I have been running a bill of 30 -45 pounds on average and have had the SIM only for 6 months. I was attracted by the t-mobile flext and rang O2 for my PAC number. I have told they could do me the following:

400 x-net mins and 1000 texts for £30 (12 months contract)

or

750 x-net mins and 950 texts for £25 (18 months contract)

Both come with a Samsung D600

Which deal sounds the best and is the best you think I will get?

Cheers

Call the retentions team back and see if you can better the above offers.. eg: O2 do an online tariff where you get 1000 Anytime X Net mins and 150 Texts for £35 if you prefer more mins than texts. When you call back try and get them to reduce the line rental more.

Let the thread know how you get on

Katrina-trying_to_save!?!

still no reply back?!