O2 New Retention Tariff Discount 500 / Discount 750

Bykerlass

Hi Guys

I have been with 02 for about 4 years now and I am due to renew my contract. Just spoke with them and have been offered 250 xnetwork minutes plus 300 texts plus Nokia 6300 for £20 per month 12 month contract. This does not seem to be a very good offer in comparison to other offers made to some of you guys, any suggestions?

groover_3

I've been with O2 for 10 years, was on the retention 750 tarrif with no texts (i was sure they said i had 100 texts last year), spending £33 a month total.

So just been offered sim only 600mins and 1000txt and their weekend calls free thing for £25 a month 12 month contract. How does this compare should I ask from more??

Hibbs84

Hey All,

Just got a decent retention deal from o2, quite suprised at what they managed to offer:

Free N95
400 x-network anytime mins.
1000 texts
1mb browsing allowance

£25 per month for first 12 months, £30 for the remaining 6 months on an 18 month contract.

Not bad, I thought.

Beate

Do you think it is possible to get the following:

200 texts, 200 minustes for £15 a month on a 12 month contract, and £100 cashback or credit for keeping my phone? The thing is I do not use my phone that much, so I only want to pay the minimum amount, and 1000 texts etc. are wasted on me. If I can get an even better deal than that, great.

Bykerlass

Tried 02 again to see if I got a better, have been given 30 day contract of 200xnet mins 400 texts for £15. To give me time to work out how to get a better deal with a new phone

raj75

I had upgraded my O2 contract in July and was offered O2-500 tariff with 500 mins, 100 txts for £17.50 (12 mths half price, original price £35/mth). My July and Aug bill correctly showed the discount, but I when I saw my Sep bill I was charged the full amount £35.

I called O2 CS today and within few mins they checked my previous notes for the offer details and told me, I was moved from DISE to Companion platform (This explains ODM Migration Customer in my status http://forums.moneysavingexpert.com/showthread.html?t=540381) and hence the discount had disappeared.

He readily updated my account to provide me £15 discount/mth (as he has no option to provide the £17.50 discount) and then a credit for £25 (equivalent of £2.5 for remaining 10 mths).

Has anyone been migrated from DISE to Companion and faced this problem?. When I asked why I was migrated, I was told that DISE is being phased-out.

groover_3

groover wrote: »

I've been with O2 for 10 years, was on the retention 750 tarrif with no texts (i was sure they said i had 100 texts last year), spending £33 a month total.

So just been offered sim only 600mins and 1000txt and their weekend calls free thing for £25 a month 12 month contract. How does this compare should I ask from more??

Called again and spoke to a woman who was much more helpful.
I said as my average call pm were 500mins and texts 102, could they give me a more custom designed package for me, or I walk.

Got offered:

750mins & 500texts
No long weekend deal
Nokia N95
18 Month Contract
£20 for first 12 months
£35 for remaining 6 months

So if I sell the N95
so the total would be:
£450 + vat = £528.75
- £250 (selling N95 on ebay after fees)
= £278.75

= £15.49 a month for 750mins & 500texts

Decided to take the offer don't think I could get them down any more

dave111

Here is the Retention Deal o2 gave me.

12month contract
500mins xnet
500 sms
Free SE P1i
1st month free line rental.

£20per month.
I sold the handset on ebay which covered my line rental for the year.

Think I did pretty well - what do you think.

Viz_2

Yeah good. They wouldn't offer me anything close to that, although that deal would be perfect for me !

dave111

viz - why not?