O2 New Retention Tariff Discount 500 / Discount 750

pennies2pounds_3

Hi all the freephone number for o2 online is 08000643535 OR 08009777027 ( this is the business line but when answered appologise and ask to be put thro to the retentions dept)

matrix999

shazcakes wrote:

Hi Matrix

I have just called and they said they can only do 500xmintues and 400txt for £25
Did you get the name of the person you spoke to. They also said the 750 cross network minutes is £35

Sorry its taken me a while to get back to you.. I've been back on the phone this afternoon to O2 and asked them how they calculate discounts etc.. It does depend on many factors one of the most important is loyalty to the network. I've been with O2 for just under 9 years and so apparently i'm classed as a very high loyal customer and therefore get more loyalty discount.

They also look at your call spend, so if you don't spend much with them they are very unlikely to offer you anything exciting.

It is worth saying that you have seen other deals and see what they come up with.

I've now accepted an offer of:-

Discount 500 Anytime X Network Mins
500 Free Text Messages
A further £10.00 per month line rental discount
£110 Credit applied to my bill straight away - No Cashback carry on!!

So the deal costs as follows:

Line Rental £15.00 per month instead of £25.00 per month

£15.00 X 12 = £180.00 - £110.00 Credit = £70.00 divided by 12 months

= £5.83 per month approx

soul_sister_2

the key to getting a good deal through o2 retentions is by saying you are moving to three!! trust me they will be like puty in your hands!!!

matrix999

I have to disagree with you Soul Sister they dont always just give amazing discounts just because you mention 3!!!

The networks base discounts on loyalty with the network and average spend per month.

rodders

The Three threat certainly worked for me! I've only been with O2 for two years. My first year was a SIM only deal which was £15 per month and the second was £20 per month because I wanted a new handset after a year. I probably only incurred additional costs of £15 per year. So, who knows how they do it?

seaniboy

o2 need to keep up the numbers in light of a sale ;o)
grab these offers while you can they wont last!

soul_sister_2

quote

Hi Folks,

I think this has been discussed in a few posts but just to let you know O2 Retentions are pulling all stops to keep customers by matching just about anything you can find.

The two new tariffs they have on offer are called Discount 500 and Discount 750.

500 Anytime X Network Mins or 750 Anytime X Network Mins and 400 Texts as well all for £15.00 or £17.50

how can you disagree with me when in your first post you wrote the above!!!

matrix999

soul_sister wrote:

quote

Hi Folks,

I think this has been discussed in a few posts but just to let you know O2 Retentions are pulling all stops to keep customers by matching just about anything you can find.

The two new tariffs they have on offer are called Discount 500 and Discount 750.

500 Anytime X Network Mins or 750 Anytime X Network Mins and 400 Texts as well all for £15.00 or £17.50

how can you disagree with me when in your first post you wrote the above!!!

I have since spoke to O2 Online Retentions since posting the above and they have explained to me the matrix in which they use to work out the discounts varys from customer to customer.

soul_sister_2

as i have already said the tarrif you were offered is not available to everyone!!

seaniboy

Dear Seaniboy,

Thank you for contacting O2 Customer Service.

I am sorry for the delay in responding to your email.

In your email you have one query, which is:

1. You want to take Discount 750 at £17.50.

You will need to contact our Upgrade Team on 0870 600 7102. They are available Monday to Friday between 8am and 6pm and on Saturday between 9am and 3pm. Calls are charged at National Rates.

If you need further information regarding this matter, please reply to this email. For further details about O2, please visit our online Help Centre at:

http://www.o2.co.uk/help

Kind regards,


O2 Customer Service.