O2 New Retention Tariff Discount 500 / Discount 750

ukbandit

o2employee your a godsend, now a quick favour....:p

i an currently on something from O2, but paying £35 a month.

looking for a reasonable balance of 75/25 calls texts, less then the 35 with a good upgrade.

whats the best i can expect?

Thanks in advance...:)

amcintosh

I am a fairly light user but got the Discount 500 one year ago with 200 texts free bolt on for £15 per month after previously being on an off-peak yearly tariff. I wasn't expecting to get the same again and was seriously considering switching to the T-Mobile Flext 20 tariff which is currently reduced to £15 per month.

However I called O2 retentions and was initially offered 500 mins & 300 texts for £20 per month which was a good deal but I mentioned the T-Mobile tariff for £15 per month. I was then offered 250 mins & 100 texts for £15 per month which is not as good as last year but betters the T-Mobile Flext 20 and is more than adequate for my needs.

I asked about a handset upgrade and was offered the Samsung Z400i or £100 credit. I took the phone.

Useless_M_S_E

OMIGOD ! I spent ages reading all Martin's tips and member's experiences of mobile contract negotiating. Was really nervous about trying it cause I HATE haggling.

Current contract is 200 anytime x-network mins rolling, 500 texts, 1MB browsing for £30/month with a Sony Ericsson w800i.

Spoke to normal customer services to confirm avg 6 monthly usage and current tariff is actually best min/text combo for my needs, but they wouldn't budge on price so gave me number for retentions.

Retentions wouldn't budge on price either, but I held firm and they transferred me to another dept (they didn't say who, but obviously the REALLY serious retentions lol).

After repeating my story they offered straight away to keep the same terms for £15/month for 12 month contract (couldn't say yes quick enough !).

Plus I was due for an upgraded handset, so also got a new sony ericsson w850i for free too.

Thanks to everyone for all your great advice !!

A converted MSE

Holiday

Is there an O2 PAYG retention department? Most posts here deal with contracts.

If so has anyone got the number and has anyone any experience of the kind of deals offered?

thegimp

I'm a 4 year customer with 02, but I'm out of the country for six months of the year (I have access to free international call while away) My bills can get fairly high 180+ on alternate months I'm home
.
I got sick of the size of the bills and decided to cancel as I'd come to the end of my contract, infact I was two months out of it

I rang and said don't try and sell me a deal, tell me what is required to cancel
They confirmed I had to send in a letter

The day I was due to leave the country again they phoned up and asked if I'd consider an "Old" tarrif.

Described as free of monthly payments, and credited with 150 quid plus a phone of choice, this sounded ok (I've got the ability to completely cut down phone useage anyway and was going to go PAYG)

Are these deals good or am I being suckered as per usual

Answers on a postcard

o2employee

I'm going to stop leaving posts as from today.
This is for two reasons.
One, I've moved to Business Retention so things are very different.
And also the ball game has changed in Consumer Retention.
Do NOT be suprised if you are now told that they will not offer you a deal and if you want your PAC code or not.
They are now saving on terms of spend.
The more you spend as a customer, the more they will give you back in reduction.
So if you spend £35pcm you wont get as good a deal as someone who spends £100pcm.
And rightly so.
We are starting to say, No, you are asking to much. If you want to leave, leave.
So the ball game has changed.
Good luck, and do persevere.
And for anyone who criticises O2 saying 'bad customer services' etc, get a life. This is the real world, things go wrong in a company with 12,000 employees, 5 sites, 17,000,000 customers and 22 million connections.
Get over it. There are more important things in life!

matrix999

Hi O2Employee,

Thanks for all your posts and advice and good luck in the Business Retention Dept.

z80

o2employee wrote:

I'm going to stop leaving posts as from today.
This is for two reasons.
One, I've moved to Business Retention so things are very different.
And also the ball game has changed in Consumer Retention.
Do NOT be suprised if you are now told that they will not offer you a deal and if you want your PAC code or not.
They are now saving on terms of spend.
The more you spend as a customer, the more they will give you back in reduction.
So if you spend £35pcm you wont get as good a deal as someone who spends £100pcm.
And rightly so.
We are starting to say, No, you are asking to much. If you want to leave, leave.
So the ball game has changed.
Good luck, and do persevere.
And for anyone who criticises O2 saying 'bad customer services' etc, get a life. This is the real world, things go wrong in a company with 12,000 employees, 5 sites, 17,000,000 customers and 22 million connections.
Get over it. There are more important things in life!

Not to appear ungrateful, but just want to say to everyone - don't let these comments keep you from asking for what you want.

As for not complaining if something goes wrong customer service wise, in my opinion it is acceptable to complain - we don't need to just accept that "things go wrong" and be done with it. Granted obviously things go wrong from time to time, but when they do you can expect to get your problems rectified quickly and depending on the nature of the situation, some sort of compensation should not be out of the question.

Regarding the statement 'They are now saving on terms of spend' - as far as I'm aware this is they way it has always worked, and not just with o2 - Tmobile and the rest operate on the same principle.

hc_1540

z80 wrote:

Not to appear ungrateful, but just want to say to everyone - don't let these comments keep you from asking for what you want.

As for not complaining if something goes wrong customer service wise, in my opinion it is acceptable to complain - we don't need to just accept that "things go wrong" and be done with it. Granted obviously things go wrong from time to time, but when they do you can expect to get your problems rectified quickly and depending on the nature of the situation, some sort of compensation should not be out of the question.

Regarding the statement 'They are now saving on terms of spend' - as far as I'm aware this is they way it has always worked, and not just with o2 - Tmobile and the rest operate on the same principle.

What he said! Operate on the principle that "if you don't ask you don't get", you never know what you might be offered.

And, if you're not happy, complain in a civilised, fact based manner. I work in a call centre environment (not mobiles though before you ask!!) and you'd be surprised the lengths the Complaints team go to keep customers happy.

heyho_3

Thank you o2employee..