O2 New Retention Tariff Discount 500 / Discount 750

jm7472

dealhunter wrote:

Hi Guys,

My wife is has an o2 Genie SIM - Pay as you GO £10/pm.

Was wondering if anyone has tried to upgrade their phone with O2 - when on a Pay as you Go tariff?

Wonder if they can offer anything competitive?

She's after an EF61 or 6111 pink - I have found them for £70 (EF61) and £90 (6111) so far.

Cheers

DH

If you dont mind me asking???

Where have you found a pink 6111 for £90?

I cant seem to find them under £120

Annando

You can actually get the 6111 pink on a 12 months contract free via cashabck.
Either with O2 (250mn, 100 txts) or Orange Canary (200mn, 75 txts). Its £30/month but you are refunded £360 over the year so effectively you have free phone and free min and txts.

jnm21

Prince_Calaf wrote:

Hi everyone, a newbie here whose 12month O2 200 2005 (£30.99/month) is about to expire.

I would like the Sony K800i, with at least 200mins and 200 texts per month on a 12month contract - any idea what sort of price I should be looking to pay a month, and if I should expect to pay something for the handset ?

Grateful for any response ...

Hmm, that name looks like what my CPW o2 contract name is (mine is 2006) - I think you're out of luck there, as I've heard that CPW retentions are useless!

skintas_2

my partner upgraded with 02, you have to enter new sim in old phone or something, phone o2 customer services they tell you what to do, he got back £15 after a month so was ok

Venny

I've just come off the phone with o2 online retentions and was not offered anything better than what I am already on!
I pay £15/m for 100mins and 500texts at the moment. I was offered 125 mins and 500 texts for £20/m (+ free phone) for a 16 month contract.
I don't go over the amount I have now so this deal is useless for me.

charltonfan1

Venny wrote:

I've just come off the phone with o2 online retentions and was not offered anything better than what I am already on!
I pay £15/m for 100mins and 500texts at the moment. I was offered 125 mins and 500 texts for £20/m (+ free phone) for a 16 month contract.
I don't go over the amount I have now so this deal is useless for me.

Are you an online customer and did they say you could continue on your current deal or not?

belfastgal

Totally hacked off ..had negotiated a lower tarrif to stay with o2 when i rang on 29th aug.because i rang two days over my bill date they said they couldnt start it till the next billing date.27th sept but i have been charges 2 line renatls again up front.have just been on the phone (0800 005 005 ) for 56 min trying to explain that it eas an existing contract and why ? anyway did i read somewhere ( possibly on this therad ) to email some guy from o2 if you are unhappy . I have tried doing a search and running through this thread but there are over a thousand posts. Anyone ?
i also ordered a blue tooth from 02 on 7th sept and it keeps getting cancelled...i am livid......:rolleyes:

charltonfan1

belfastgal wrote:

Totally hacked off ..had negotiated a lower tarrif to stay with o2 when i rang on 29th aug.because i rang two days over my bill date they said they couldnt start it till the next billing date.27th sept but i have been charges 2 line renatls again up front.have just been on the phone (0800 005 005 ) for 56 min trying to explain that it eas an existing contract and why ? anyway did i read somewhere ( possibly on this therad ) to email some guy from o2 if you are unhappy . I have tried doing a search and running through this thread but there are over a thousand posts. Anyone ?
i also ordered a blue tooth from 02 on 7th sept and it keeps getting cancelled...i am livid......:rolleyes:

to copy matrix' posts:
Give the following number a call, it will connect you through to Peter Erskine's Senior Customer Relations Team at there Head Office. This is the highest department in O2 you can speak to.

I have dealt with them earlier this year and have found them to be excellent in resolving problems and complaints.

The number is: 0845 3300684
peter.erskine@o2.com

belfastgal

charltonfan1 wrote:

to copy matrix' posts:
Give the following number a call, it will connect you through to Peter Erskine's Senior Customer Relations Team at there Head Office. This is the highest department in O2 you can speak to.

I have dealt with them earlier this year and have found them to be excellent in resolving problems and complaints.

The number is: 0845 3300684
peter.erskine@o2.com

thats the guy i was looking for - thanks a lot. is there an easy way to find something like that . i just did a search on o2 retentions and it brought up 1200 posts .not great at finding my way round this site but its the bestest site ever.....i have saved a fortune.....

o2employee

Some insider information.
I work for O2 Retention
The ball game has changed.
We are looking to increase the amount of money spent every month by each customer.
They have cut the deals that we can offer - some of the deals we offer were ridiculous!

We now retain on basis of spend.
You spend less than £20 - no attempt will be made to save you. Want a handset and want to stay? Fantastic.
Want to move to another network? You are more than welcome to.

We are looking to retain more high spending customers.
We also base the cost of your upgrade on your average spend.
I.E - you can have the best handsets on the market for FOC if your spend is over £50 etc.
If you spend less e.g £25pcm - there are limitations to what handsets you can have FOC.

This makes obvious business sense - we need still to make money at the end of the day!

Some of the deals out there are very good... BUT there are strings attached... Cashback by redemption/poor customer services/networks without their own actual networks...

At the end of the day, you get what you pay for...

AND!!!!... You might ring us this year for a cracking deal, come and get the best handset and loads of minutes and texts for FOC....
Come back the following year? We either tell you where to get off, or your back to the bottom of the 'spend matrix' and back to having a basic handset again.

Retention is good. It should be used - I agree - but don't abuse it. The complete industry is pushing itself to the limits in marketing, capturing new business etc. It can only go so far. So enjoy it while you can.

Oh, and trust me. We give the moody !!!!!! much less than we do the nice people who are upfront and honest about what they are up to!!!