T-Mobile Retentions

ZINXYX

Hi again,
OH was on the SOLO 30 with 1400 mins and unlimited texts, was offered
600 mins,
500 txts and
unlimited landline
free HTC wildfire
for £15 over 24 months. Is this any good?

New customers can have the same for £20 but with unlimited texts.

Thanks

Edit: Just came off the phone with them and monthly cost is actually £10.00. Very pleased.

chattychappy

secretmsg wrote: »

Have you tried getting desire on flext 40, what did they offered you??My upgrade is next month so would like to keep FLEXT 40 and go for iphone4

No I didn't ask and perhaps I should have done. I liked Flext because it includes international texts (even though it doesn't include Lycamobile texts "because they are not UK mobiles"!). For international calls I use a 3rd party provider.

The deal I got was:

18 month contract
900 minutes / 500 texts
Unlimited internet
Flexible booster (I went for unlimited landlines) - can change each month
HTC Desire (free)
Either £30 a month from T-Mobile or £31.50 from Carphone Warehouse

That is better for me than Flext. Half my calls are to landlines which are now unlimited. Previously I would sometimes run out of allowance and switch to Flext 50. Perhaps there is some other advantage of Flext that I'm not aware of?

CPW had stock but a problem getting the sale authorised.
So picked up from a T-Mobile shop and am paying to have it unlocked so I can put foreign sims in.

T-Mobile agreed pretty quickly to this deal - I do wonder if I could have done better.

secretmsg

If you buy this deal online from t-mobile , you would have to pay upfront £60 for the handset but they have knocked down that amount for you.

The reason i like Flext as its flexible to use,MMS, international text calls voice mails etc,my upgrade is due next month so will try to keep my Flext.

secretmsg

If you buy this deal online from t-mobile , you would have to pay upfront £60 for the handset but they have knocked down that amount for you.

The reason i like Flext as its flexible to use,MMS, international text calls voice mails etc,my upgrade is due next month so will try to keep my Flext.

DJ_Mike

Had to add my experience with T-Mobile customer "retentions" here. ;-)

I called them on Saturday and spoke to some guy who pretty much the most arrogant guy you could ever expect to speak to in a "Customer Retentions" department.

I wasn't really in much of a mood to be marketed at in an attempt to "retain" me, but nonetheless I patiently and calmly let him explain to me that he could get me a FlexT deal for £35 a month (which was more EXPENSIVE than my current contract). Then I said I wasn't interested as I was wanting a much cheaper contract from O2 for £15 a month - their Simplicity tariff which has 500MB data allowance, unlimited texts and 300 anywhere minutes.

So he leaves me on hold for about 5 minutes while he tries to navigate their site. He then chirps at me that I'm wrong and that the deal actually only has 100 minutes and that the data allowance will cost me an extra £5 a month, thus £20 a month for the tariff.

I politely explain that the tariff I'm looking at is the Simplicity for Smart Phones tariff, and that indeed the Internet allowance is inclusive and that there are 300 minutes free per monthly. He brazenly retorts "no it's £20 a month" and refuses to believe me.

So at this point I've been hanging on the phone, for 15 minutes now, failing to be convinced in any manner that it's worth my while trying to negotiate anymore, so I resignedly say "Ok, I know what it says on my screen and I don't know why yours says differently, but let's not go round in circles and waste your time and mine. Please can I just have my PAC number."

Apparently, this was rude behaviour on my part and my now increasingly offensive "Retention" operator said there was absolutely no need for it. I said "I beg your pardon, I'm not being rude to you, I'm just laying this out simply because there's obviously no reason to go on like this". He just started bickering with me, finally hanging up on me.

Needless to say, I called straight back and told the next operator that I wouldn't stand for any company that was so arrogantly rude to its customers, and that I wanted my PAC number without any fuss.

So it's off to O2 with me now!

n217970

Could anyone help me with a bit of an idiot question reguarding T-Mobile? Basicly I have been with them for donkeys and have never changed provider, only upgraded whenever its been due. Problem is I moved house 6 months ago and my signal is now terrible so a move is inevitable. (unless I want to continue making and receiving calls stood on a chair in the bedroom.)

I was wondering what sort of process is involved when leaving them, I know I need to request a PAC code. My contract expires on the 10/08/10 and I have read that it is possible to request the PAC 30 days in advance. I know if I use it before the 10th I will still be billed the line rental up until the 10th but will i be charged any early leaving penalty or admin charges? I have heard rumors they might do that. I might just stick it out until the 10th anyway if its going to be easier. Thanks for any advice thats forthcoming.

Edit:Its my belief that I pay line rental in advance anyway, I seem to remember when I took my first contract out I payed for the handset, delivery and first months line rental on my credit card, then was billed line rental at the end of that month again. Is this the case?

Beancounter

Well, that didn't go QUITE as well as I thought! Just called retentions and was offered nada, nothing below the normal deals for new customers. So I cancelled. Rather dissapointing bearing in mind the deals others have reported on here but at just £20 a month i'm not exactly a top customer. Bye T_Mobile then!

si1965

The deal I was offered was a free HTC Wildfire on £10/month for 24 months. It includes 100 mins/100 texts with the option of boosting to unlimited texts or unlimited calls to landlines. Unlimited (well probably the FUP allowance in reality) internet too.

Previously I had a G1 on flext 30 paying £30/month and maximum calls I made was 90 mins per month so I am quite pleased with what I was offered.

n217970

Bit of an update, was persuaded that signal would improve soon enough when merger with orange happens a proper. Was offered...

600 mins
500 text
3gb internet
+booster (took unlimited texts)
HTC Desire for free
£17.50 a month for 24 months

I have to get it through carphone warehouse, am off down there tomorrow. I was on an 18 month flext40 which I hardly used, maybe £40 out of the £250 per month.

All in all I'm pretty happy with that.

nikki02_2

My upgrade was due a while ago, but I've held of due to being unsure of which phone to get.
Called upgrade dept this morning and was offered.

Free htc desire
600 min
500 txt
unltd internet
free boost (chose from unltd txt, unltd tmobile calls or unltd landline calls)
£30 month

OR

free htc wildfire
300 min
300 txt
unltd internet
free boost ( as above )
£20 month

Both on 24 month contract.

I was previously on combi 20 price plan (18 months)

Said I'd get back to them as I haven't yet checked out the wildfire phone. Ideally I'd like to get the price plan down to £15ish a month. Worth pushing for do you think?